Home Office Digital Services at Border Programme

Digital Services at Border Crossing Mobiles Feasibility Study - Discovery Phase

Incomplete applications

5
Incomplete applications
3 SME, 2 large

Completed applications

23
Completed applications
13 SME, 10 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 5 January 2018
Deadline for asking questions Friday 12 January 2018 at 11:59pm GMT
Closing date for applications Friday 19 January 2018 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Undertake discovery sessions with relevant stakeholders
Review PoC outcomes
Undertake feasibility study for each scenario
Produce & deliver an Option Selection Report that clearly identifies the viability of delivering in the designated operational scenarios
Produce and deliver high level designs or solutions to the scenarios.
Latest start date Monday 26 March 2018
Expected contract length 6 months
Location South East England
Organisation the work is for Home Office Digital Services at Border Programme
Budget range £300k - £900k for this Discovery Phase piece of work only.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done Digital Services at the Border (DSAB) is a major programme within the Border Systems Portfolio building functionality to transform the way the Home Office (HO) manages UK Borders. Primary benefits of delivering DSAB are: enhance the security of the UK; gather and act on data from people and entities crossing the border, both inbound and out; and provide timely, accurate data to those who need to access/use it. Delivery focus has been on supporting fixed networked locations. Border Force (BF) and Home Office Digital Data and Technology (DDaT) wish to investigate feasibility of delivering this capability via mobile (smartphone/tablet/laptop) devices.
Problem to be solved Assess the feasibility of delivering a Mobile based capability to support 5 scenarios:
Passenger clearance:
• on coach, train, boat or other moving vehicles requiring staff to board and check passports, identities and clear passengers
• at remote sites
• in offline mode, supporting the contingency scenario of power or network outage.
Ad-hoc passenger checks (not clearance):
• within ports using a wireless network
• of people encountered during embarkation, policing or enforcement activities, and carried out by non-Border Force staff
The outcome will be an Option Selection Report with High Level Design for consideration by HO DDaT, BF Technology.
Who the users are and what they need to do Border Force is a law enforcement command within the Home Office, tasked with securing the border by carrying out immigration and customs controls for people and goods entering the UK. This project relates to the capabilities Border Force has for operating the immigration controls for people, often referred to as the Primary Control Point (PCP).
At present, Border Force has limited mobile (laptop) contingency capabilities for the PCP, which can be ported to sites, and used in contingency scenarios.
Early market engagement N/a
Any work that’s already been done A set of business requirements for the feasibility study have been developed along with functional features and scenarios to be assessed. Limited proof of concepts have been undertaken to help crystallise the scope of this discovery exercise.
Existing team The team consists of the Customer Product Owner, a Delivery Manager, Business Analysts and a Mobile Solutions Architect.
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The delivery partner will be predominantly based at Home Office premises at Lunar House, Croydon, CR9 2BY, but may be required to attend Marsham Street, London, SW1; and MetroPoint , Croydon; Surrey; or other locations as necessary.
Working arrangements On-site delivery partner resources will conform to prevailing Home Office rules & procedures.
The supplier requires being physically on site Monday – Friday. Approximate hours are 09:00 – 18:00.
Security clearance The delivery partner’s personnel should have Security Clearance or willing to undergo Security Clearance. Evidence of existing Security Clearance will be requested at the written proposal stage and the selected supplier is expected to withhold Security Check (SC) level clearance by the commencement start date of this piece of work.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions The delivery partner will work primarily on-site with teams as required and report to management on site. The supplier is expected to work across the multiple sites as required.

Expenses will conform to Home Office internal policies and will not be payable to Westminster, Croydon, or Heathrow.

All assessment methods detailed within this advert may be requested from suppliers at any time during this procurement process by the Home Office. Most assessment methods will apply as part of a subsequent Request for Proposal (RFP) Process.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Experience of corporate delivery of mobile based solutions.
  • Evidence knowledge of data platforms and technical architecture
  • Experience of drawing up recommendations and options
  • Capability to complete the discovery phase work package within stipulated time scales.
  • Experience in identifying stakeholder gaps and knowledge gaps
  • Evidence use of SWOT and MoSCoW prioritisation methods
  • Experience of delivering a hybrid mobile capability
  • Experience of working with facial/ documentation recognition and biometrics in a mobile environment
Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Technical competence: Skills and experience 20%
  • Technical capability 20%
  • Governance 5%
  • Methodology, delivery plan and resource plan 20%
  • Approach to on-boarding of resources /security clearance 5%
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Engagement with stakeholders both within the department and across government
  • Working successfully in complex multi supplier public sector organisations
  • Proactive one team approach
  • Be visible to staff and stakeholders
  • Be transparent, flexible and collaboratively work as part of a team
Payment approach Capped time and materials
Assessment methods
  • Written proposal
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

70%

Cultural fit

10%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. The delivery partner’s personnel should have Security Clearance or willing to undergo Security Clearance. Evidence of existing Security Clearance will be requested at the written proposal stage and the selected supplier is expected to withhold Security Check (SC) level clearance by the commencement start date of this piece of work." Can you clarify this. Will you sponsor Security Clearance? Is a supplier at a disadvantage if their personnel do not all already have Security Clearance at the written proposal stage? The Home Office will sponsor security clearance of personnel, but there is an obligation for the winning supplier to have Security Check level security clearance in place at the start of the commencement of the contract.
2. If we're the successful supplier for this discovery phase, will it affect our ability to deliver the final solution/subsequent phases? The second phase of this requirement following delivery of the feasibility study for this discovery phase is likely to involve a procurement exercise undertaken in accordance with the CCS framework agreement ‘Corporate Software Solutions.
3. The wording of the RFP refers in part to a DP role, is this what the intent of the opportunity focuses upon - the appointment of a DP to carry out a comprehensive feasibility study? Secondly, if that summary is fair, has the initiative / project to date employed external support/advisers/digital experts to to reach the POC stage? If so how does the customer envisage the transition of knowledge and expertise in to this feasibility study would operate ? Assuming DP = Delivery Partner then the assumption is correct. No external suppliers have been used for the PoC.
4. What do you mean by hybrid mobile capability? Hybrid frameworks like xamarin, react native, ionic, etc or does this mean where mobile isn't the only solution, as in it needs a web fallback? Development and support of hybrid mobile applications.
5. We have turnkey products that meet your requirements exactly, is the Home Office interested in using turn key solutions or building their own complete solution from the ground up? The Home Office has no preconceptions regarding delivery of the solution.
6. In relation to outlined Essential Skills and Experience #2 : Evidence knowledge of data platforms and technical architecture. Can you please elaborate on your definition of 'data platforms and technical architecture'. Specifically, can you please clarify if 'data platforms' are distinct from enterprise mobility management platforms or application data layers. A data platform is a resource that aggregates different kinds of data from online, offline and mobile sources.
7. In relation to outlined Essential Skills and Experience #7 : Experience of delivering a hybrid mobile capability. Can you please clarify your definition of “hybrid” in relation to mobile capability? Is this referring to app development frameworks, collaboration with client teams, multiple form factors or device platforms? Development and support of hybrid mobile applications.
8. In relation to outlined Essential Skills and Experience #8 : Experience of working with facial/ documentation recognition and biometrics in a mobile environment. Can you please clarify the specific use case for facial/ documentation recognition and biometrics in a mobile environment for this project. For example, is the emphasis on OCR technologies, voice recognition, or biometric data to identify users/ documents? There are 3 separate technologies – facial recognition, document recognition and biometrics (fingerprints). Voice recognition is not a requirement.
9. Can you explain what you mean by "hybrid" mobile capability? Can you confirm this work is outside of IR35? This is an outcomes based procurement which the Home Office believes is outside of the IR35 Intermediaries legislation.

Development and support of hybrid mobile applications operating across multiple platforms.