Awarded to Keystream Group Limited

Start date: Monday 11 December 2017
Value: £88,000
Company size: SME

Contract Management Deployment & NEL 2020 Programme

7 Incomplete applications

4 SME, 3 large

3 Completed applications

3 SME, 0 large

Important dates

Monday 13 November 2017
Deadline for asking questions
Monday 20 November 2017 at 11:59pm GMT
Closing date for applications
Monday 27 November 2017 at 11:59pm GMT


Summary of the work
An exciting opportunity for a supplier to shape the local governance arrangements needed to support NELCSU ICT, following the merge of SECSU and NELCSU in April 2017.

This will include leading on the implementation of a customer contract management system.
Latest start date
Wednesday 22 November 2017
Expected contract length
Six months
Organisation the work is for
Budget range

About the work

Why the work is being done
The following outputs will be required by the successful supplier:
Lead implementation of customer contract management system BravoSolutions ensuring system providing comply with their legal requirement.
Summarise all customer contracts in a single dashboard
Summarise key KPIs across our customer base in a single dashboard
Identify services that we are contracted to deliver
Identify penalties / service credit exposure across all contracts (£s)
Identify performance against SLAs
Identify where penalties / service credits are being incurred
Identify service entitlement by customer in a single dashboard
Develop the customer contract management processes needed to support the service going forward
Problem to be solved
Following the merge of SECSU and NELCSU we do not have a single process for managing either our supplier or customer contracts. This programme aims to ensure this is in place.
Who the users are and what they need to do
As the Director responsible for management of both supplier and customer contracts, I need to standardise the process to ensure ICT comply with our Standing Financial Instructions by putting place a single governance structure. This will include the roll out of a new contract management system.
Early market engagement
Any work that’s already been done
Following the merge of SECSU and NELCSU back in April 2017, the Executive Director of ICT has commissioned the NEL 2020 Programme which was launched.

Following a formal tendering process the Contracts & Resourcing Director has commissioned BravoSolutions to provide the contracts system that will need to be implemented to support the management of both Customer and 3rd Party Supplier contracts for ICT.
Existing team
The successful supplier will need to engage with the:
Senior Management team of ICT with NELCSU
Transformation Team (NEL 2020)
Contracts & Resourcing team with ICT
Supplier of new system Contract Management System: BravoSolutions
Current phase

Work setup

Address where the work will take place
NEL has a number of sites in which the supplier can work including Clifton House near Liverpool Street Station London
Working arrangements
Whilst this opportunity is being offered as a managed service, it forms part of our Transformation Programme therefore it is vital that the successful supplier's staff work closely on site with individual teams mentioned. This will include face to face meetings. There is an expectation for the supplier to be onsite at least 3 days a week.
All expenses must be within the financial envelope.
Security clearance
No security clearance required.

Additional information

Additional terms and conditions
Standard Contract under this Framework will be used.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have demonstrable Project Management experience in planning, risk, dependency, financial and change management aspects ff the deployment of a contract Management System
  • Ability to demonstrate the analytical & technical skills needed to achieve the outputs of this programme
  • Experience working with suppliers
  • Experience of working in the commercial environment with ICT
Nice-to-have skills and experience
  • Experience of working with BravoSolution of the implementation of their contracts module
  • Experience of working in the ICT commercial environment within the NHS

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology
  • Team structure
  • Value for money
Cultural fit criteria
  • Are able to demonstrate they have a history of working with NHS organisations including Service Providers i.e. CSU's
  • Ability and willingness to align with the current programme approach
  • Need to demonstrate a flexible, positive and transparent approach
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. What is the budget/estimated budget for this work?
The financial cap is £88,000.
2. Please clarify the latest start date?
We are looking to commence this contract as soon as possible following successful award.
3. Given our specialists experience with NHSE / DH of scoping, configuring and deploying the Contract Management module Bravo, it is our view that to meet the desired delivery time frame that additional specialist resources would be required by way of a PMO / support role for the lead consultant and analysts / procurement consultant(s). What internal resources, outside of BAU staff, are available to support the delivery?
There are no additional resources outside the BAU team available to support this work, however it should be noted that this is one of the teams key priorities.
4. Will the BAU NEL contract management team be responsible for the identification and preparation of the data for uploading into the module? Or will you require analysis of current contracts by the consult to identify the data requirements?
The BAU contracts team are currently pulling this information together in preparation for Bravo to upload into the system. The successful bid will need to oversee this process to ensure quality assurance.
5. It’s assumed you have currently deployed the Bravo sourcing module and only require support to configure/ implement the CM and dashboard reporting functionality?
In relation to the Contract Management System I can confirm this has now been commissioned following a tendering process. As a result we are only looking for the programme management of its implementation.

Please refer to the scope for the other aspects of the service required.