Awarded to Netcompany UK Limited

Start date: Thursday 1 February 2018
Value: £2,081,960
Company size: large
The Digital, Data and Technology Directorate within the Home Office.

Technical engineering support for Technology Platforms for Tomorrow (TPT) Programme

7 Incomplete applications

4 SME, 3 large

5 Completed applications

3 SME, 2 large

Important dates

Tuesday 7 November 2017
Deadline for asking questions
Tuesday 14 November 2017 at 11:59pm GMT
Closing date for applications
Tuesday 21 November 2017 at 11:59pm GMT


Summary of the work
A supplier is required to provide technical engineering support to a range of TPT projects and CTI services so that DDaT is able to provide end users with a range of EUC services, devices and supporting infrastructure and (where appropriate) to successfully transition these into Live Service.
Latest start date
Monday 15 January 2018
Expected contract length
12 month contract term + 12 month extension option.
Organisation the work is for
The Digital, Data and Technology Directorate within the Home Office.
Budget range
The Home Office anticipates the total cost for technical engineering support to be in the following range for 12 months (Jan-Dec 18) £1,600,000-£2,100,000. This is based upon benchmarked costs from existing suppliers providing similar levels of technical resources at SFIA levels (2,3, 4 and 5).

About the work

Why the work is being done
The Technology Platforms for Tomorrow (TPT) Programme is deploying a corporate technology overhaul across the Department, which will impact circa 29,000 staff. We are delivering a modern Windows 10 OS with O365 and associated collaboration tooling. The programme is also replacing the Department’s legacy application estate end user device estate, including replacing the mobile phone estate with modern smartphones. In order to support the above TPT requires a supplier to provide a range of technical engineering support services to underpin and maintain the new infrastructure and support it's transition into live service.
Problem to be solved
Support is required to enable TPT to delivery key project such as Windows 10 build, O365 and Mobile projects and (using tools such as SCCM, MDM, SCOM and Airwatch) through the following:
1) Creation of operational manuals, processes and proceedures
2) Provision of technical support and trouble shooting including 24/7 coverage
3) Provision of problem management
4) Integration and transition of monitoring and tooling to teams and transition into live service.
5) Integration with Service now and CSOC
6) Provision of wireless design and impliementation across sites
Additional support is required across Active Directory and server Infrastructure within DDaT.
Who the users are and what they need to do
All Department staff (circa 29,000) will receive new technology across eight diverse business areas, i.e. Borders, Immigration Enforcement, Crime, Police and Fire Group, Capabilities and Resources, etc. New platforms and infrastructure are being introduced across the Home Office estate and will require technical support and engineering expertise in order to meet users needs, remain operational, fix faults and deliver into live service. DDat (CTI) is tasked with designing and delivering wireless networks across Home Office sites, using wireless management tools, managing and maintaining Active Directory and the server infrastructure across the estate.
Early market engagement
TPT is an ongoing Programme delivered by the End User Compute department within DDaT. TPT has been delivering new technology, tools, software and hardware across the estate since 2016 including a major technology refresh project beginning in October 17 and a number of core third party services contracted in 2016/17. The existing End User Compute environment is currently managed by dedicated programe managers and technical support staff working across three main projects (Windows 10 Build, O365 and Mobile). The new supplier will need to support TPT in delivering the projects and its Business Case objectives for 17/18 and 18/19.
An additinal area requiring technical support and engineering within DDat is CoreTtechnology and Infrsatructure (CTI). CTI requires specific technical engineering support to assit it in its outcomes of producing standard server builds, translating Home Office requirements into SCCM Standard Server builds, distributing software on servers across managed server estate, migration of Active Directory from HMPO to Home Office and designing and implementing a back up regime for Home Office managed servers across VMWare, AWS and Azure platforms.
Any work that’s already been done
Technical engineering and support is currently provided by teams of permanent and contractor resources and third party suppliers across a range of EUC services, devices and infrastructure. Tools currently used within TPT include MDM and Airwatch (for mobile), SCCM and SCOM (for Windows 10), Solarwinds (server Infrstructure) and Nexthink (EUD device reporting and monitoring). Wireless networks have been rolled out across a number of Home Office sites to date by an incumbent team within CTI with new sites requiring wireless installation throughout 2018. CTI are also currently engaged in a programme of developing the server estate and Active Directory.
Existing team
The Supplier will be responsible for providing technical engineering and support to the existing Windows 10, O365 and Mobile projects in addition to supporting the TPT Service Transition Manager and the CTI Network Engineering Programme Manager and Head of Systems Infrastructure in delivery of their remits. The supplier will be required to engage with a range of third party suppliers re EUD products, Testing (TDCS) and Live Services teams re transitioning services to a live environment and with the Software Asset Management (SAM) team to effectively manage third party licence agreements associated with hardware and software that is being supported.
Current phase

Work setup

Address where the work will take place
Work will be carried out from a Home Office location in either 2 Marsham Street or Croydon (exact location is TBC).
Working arrangements
The supplier will be required to collaboratively work on site (5 days per week to allow sufficient stakeholder engagement and support to be provided). Supplier costs must be inclusive of all expenses. Supplier will be required to use MS Project Online to provide time sheet information to I&P Finance on a monthly basis. The new supplier will report directy to existing project managers who are responsible for delivering TPT programme objectives.
Security clearance
All staff must have SC level security clearance prior to starting work. Staff not in current possession of SC security clearance must be willing to undergo SC security clearance.

Additional information

Additional terms and conditions
The Home Office will use the standard DOS 2 contract.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable experience providing dedicated 24-hr technical support and third-line problem management across a range of EUC platforms (including Windows10, Office365, Mobile (iOS and Android, via Airwatch) within the last 12-months.
  • Have demonstrable experience of using specific tools to manage EUC infrastructure including Nexthink, Palo Alto, SCCM, SCOM and Airwatch.
  • Have demonstratble experience in creating operational documentation, policies and procedures for Service management and transition to live service.
  • Have demonstrable experience of the design and build of network infrastructures and data centres within the last 12 months
  • Good knowledge of Wireless technologies, design and deployment
  • Have demonstrable experience of delivering data centre and networking platforms, specifically wireless networks.
  • Have demonstrable experience of deliver infrastructure changes within customer change control processes.
  • Have demonstrable experience of providing Active Directory and server engineering support, migration of users and distribution of software for servers across managed server estate.
  • Have demonstrable experience of designing and implementing back up regimes for managed servers across platforms such as VMWare, AWS and Azure.
Nice-to-have skills and experience
  • Experience in skills and knowledge transfer of core infrastructure projects
  • Account management able to provide summaries and clarity over day to day activities for Programme Managers.
  • Have demonstrable experience of working within a central government environment

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Team members and experience
  • Team Structure
  • Mobilise team
  • Flexible resources
  • Approach and methodology
  • Value for money
Cultural fit criteria
  • Ability to function effectively and collaborate in a multi-supplier environment
  • Working successfully in complex public sector organisations
  • Approach to proactive issue management, problem resolution and improving ways of working
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

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