Awarded to Engine Partners UK LLP (Transform)

Start date: Tuesday 2 January 2018
Value: £2,340,000
Company size: large
Home Office - Borders IT ( Located in Croydon)

Digital Passenger Services: Developer Outputs

6 Incomplete applications

5 SME, 1 large

8 Completed applications

6 SME, 2 large

Important dates

Tuesday 10 October 2017
Deadline for asking questions
Tuesday 17 October 2017 at 11:59pm GMT
Closing date for applications
Tuesday 24 October 2017 at 11:59pm GMT


Summary of the work
The initial requirement is to contract for provision of developer services for the Digital Passenger Services Programme, but potentially wider Border Force IT Portfolio. We envisage that the successful supplier will field an output focused team of interchangeable resource to meet this need
Latest start date
Monday 13 November 2017
Expected contract length
2 years
South East England
Organisation the work is for
Home Office - Borders IT ( Located in Croydon)
Budget range
Maximum £2600 per day ( predicated on use of a flexible team of up 4 developers at not more than £650 pd)

About the work

Why the work is being done
Border Force has a requirement for a supplier to supplement existing resources to deliver phases of work aligned to the Digital Passenger Services Programme, and associated Programmes across the Borders IT Portfolio.
Problem to be solved
Improving efficiencies at the Border
Who the users are and what they need to do
Users include citizens, Border Force officers and wider government agencies to secure UK borders
Early market engagement
Any work that’s already been done
There are currently resources in place on the programme and there are existing services that have already commenced work and are live
Existing team
There is an existing team in place working within Border Force.The new supplier will need to work collaboratively with other areas of the programme and other suppliers
Current phase

Work setup

Address where the work will take place
Apollo House, Croydon as well as other Home Office locations on request
Working arrangements
The supplier will be required to work to standards and practices set by GDS and the Home office Centers of Excellence. Resources are expected to work as part of a delivery team focused on a specific outcome. They will be required to adopt common agile practices of daily stand-ups, end of sprint show and tells, and retrospectives. The team is expected to work on client site, the main site is to be Croydon and be available during standard HO working hours. Expenses will conform to HO internal policies and will not be payable within the M25.
Security clearance
This supplier's personnel will all require Security Clearance

Additional information

Additional terms and conditions
This role is deemed to be outside the scope of IR35 of the Intermediaries legislation. Candidates may be working towards obtaining SC clearance and must possess this by the latest start date. The HO may support the candidate with this process, but this must be in place by employment commencement. Candidates with DV Clearance have already undergone SC level checks will also be considered. Expenses conform to HO internal policies and will not be payable to Westminster, Croydon, Stansted, Gatwick or or Heathrow. Those Travel and Subsistence expenses that apply will be payable in addition to the day rate.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • • Build services to meet Digital by Default Standard.
  • • Work with multidisciplinary teams
  • • Deliver expected outcomes for the Discovery, Alpha and Beta phases.
  • * Design services that meet user needs and business objectives.
  • • Field flexible team
  • • Capture/share outcomes.
  • • Work to deadlines
Nice-to-have skills and experience
  • *Experience of taking service through the GDS Service Assessment
  • •Experience in building citizen or staff facing digital services to secure the Border
  • •Experience of developing digital services that interface with carriers (air, rail and maritime)
  • •Evidence of resources that have existing Home Office SC clearance that will support the speeding up of on-boarding teams.
  • •Evidence that technical resources have experience of: Use and knowledge of Java 8, Scala, Spring Boot, NodeJS, HTML5/CSS, Docker and Kubernetes, SOAP, REST and PHP
  • •Use and knowledge of an existing DB flavour already used in the Home Office e.g PostgreSQL, or NoSQL DBs such as MongoDB.
  • •Use and knowledge of GitHub, GitLab, Drone, Jenkins.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • •Identify named team members including CVs and relevant experience
  • •Ability to mobilise the team quickly and approach to service continuity
  • •Ability to flex up and down resources, whilst ensuring quality and consistency
  • •Approach and methodology to meeting the requirements outlined in RFP
  • •Approach to ensuring value for money
  • •Demonsrate experience of GDS Service Assessment
Cultural fit criteria
  • •Working successfully in complex multi supplier public sector organisations
  • *Proactive One Team approach: be visible to staff and stakeholders, be transparent flexible and collaborative Work as part of a team Collaboration with 3rd parties and multi-supplier working.
  • Innovate ,develop people, offer value
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. A supplier has asked a question about ‘Digital Passenger Services: Developer Outputs’.

They asked:

You mention an "an existing team in place working within Border Force" Does this refer to an internal team or an existing supplier. If the answer is an existing supplier, is this competition intended to replace/renew the contract of the supplier in question?
The DOS procurement is to replace the existing contract which is made up of individuals rather than an outcome basis, the successful supplier will initially work alongside to the existing developers to perform knowledge transfer of the Programme deliverables
2. A supplier has asked a question about ‘Digital Passenger Services: Developer Outputs’.

They asked:

Is the existing supplier on the supplier list for the digital marketplace and are they eligible to respond to this opportunity?
3. A supplier has asked a question about ‘Digital Passenger Services: Developer Outputs’.

They asked:

Would the programme consider staff with an existing SC clearance but without Home Office SACU checks
Due to the length of time HO SACU checks can take, it is preferable to have HO SC
4. A supplier has asked a question about ‘Digital Passenger Services: Developer Outputs’.

They asked:

Please can you advise if you have an existing company or companies engaged to deliver this programme of work?
5. A supplier has asked a question about ‘Digital Passenger Services: Developer Outputs’.

They asked:

Is this requirement purely for the provision of developers or does it include the provision of a dev-ops engineer?
There is no immediate need for the provision of a Dev Ops engineer, however this requirement may change over course of the contract
6. A supplier has asked a question about ‘Digital Passenger Services: Developer Outputs’.

They asked:

Is the budget of £2600pd is absolutely set in stone or would you consider an increase to circa £3000pd for the right team and members?
While we do not rule out a bid above the £2600 winning that is entirely at competitors’ risk