Awarded to Fluxx Limited

Start date: Monday 16 October 2017
Value: £88,000
Company size: SME
Department for Business, Energy and Industrial Strategy (BEIS)

Digital Discovery: Exploring the Potential for Business Energy Efficiency Website

11 Incomplete applications

7 SME, 4 large

11 Completed applications

8 SME, 3 large

Important dates

Published
Friday 25 August 2017
Deadline for asking questions
Friday 1 September 2017 at 11:59pm GMT
Closing date for applications
Friday 8 September 2017 at 11:59pm GMT

Overview

Summary of the work
The discovery team needs to understand:
• Scope of potential website – 1-stop shop/targeted?
• Personas and user stories
• Assisted digital needs
• User end-to-end journey
• Recommendations on how to present this information
• Technical design/constraints
• Data sources
• Existing policy/legislation
• Plan for alpha (if appropriate)
Latest start date
Monday 16 October 2017
Expected contract length
6 weeks from contract signing date to providing report to BEIS
Location
London
Organisation the work is for
Department for Business, Energy and Industrial Strategy (BEIS)
Budget range
Our target budget for the 6 weeks of work is for approximately £88k exclusive of VAT.

About the work

Why the work is being done
Improving the energy efficiency of business in the UK is important to achieving carbon targets and reducing business bills. BEIS research indicates business abatement potential of £1.3bn/year (<3 year payback) just based on improvements to buildings but insufficient action is being taken to reap those benefits.
BEIS is working with 8 energy intensive sectors on the Industrial Decarbonisation and Energy Efficiency Roadmaps to 2050 project. Action Plans were recently agreed with seven (paper & pulp, oil refining, glass, food & drink, chemicals, iron & steel) who requested BEIS provide a portal for information sharing on energy efficiency & decarbonisation.
Problem to be solved
Access to information is one of a range of barriers preventing business from implementing energy efficiency measures.
Understanding energy efficiency improvements can be complex for business, whose needs can be very different depending on the type, size or maturity of the business. Trade organisations advise that small and medium sized enterprises (SMEs) do not know where to go to get advice on energy.
Also Energy Intensive Industries have asked for portals to share information on R&D, best practice, knowledge and access to funding opportunities potentially within and between sectors to drive energy efficiency and decarbonisation through the Roadmaps initiative.
Who the users are and what they need to do
All business operating in England with a particular emphasis on:
a. SMEs: UK business is diverse and SMEs are a difficult target for energy efficiency. Partly due to their diversity: they operate in every sector, in all property types and vary from one person operations with no business premises, to manufacturers with up to 250 employees. This means that business cannot be characterised into a single user model.
b. Energy Intensive Industries (regardless of size), who can access and share information on R&D, best practice, knowledge and access to funding opportunities as well as share research information on energy efficiency.
Early market engagement
none
Any work that’s already been done
none
Existing team
The team will be working with employees of BEIS who will act as Service Manager and Product Owner.
Current phase
Discovery

Work setup

Address where the work will take place
Work will take place at BEIS offices (Westminster, Central London) and the supplier site as required.
Working arrangements
The successful team will be open to co-location with the BEIS policy team at BEIS HQ, Westminster, London, for at least part of the working week. Actual arrangements will be agreed at the outset of Discovery. We anticipate an agile working environment based on scrum principles, which encourages open and fluid communication across the team. We expect the supplier to suggest and manage the approach and processes that enables this but at the very least we anticipate daily scrums along with weekly meetings. Users and stakeholders are nationwide so we anticipate a requirement to engage users from different regional areas.
Security clearance
Baseline Personnel Security Standard (BPSS).

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience in consumer-needs discovery in the context of complex consumer-facing services.
  • Understanding and analysing drivers behind usage of end-to-end online services.
  • Understanding of how consumer-facing digital services are constructed, operated and maintained.
  • Experienced is assessing amount of work required and costs of developing consumer-facing online systems.
  • Experience identifying users who require assisted digital services, including their respective needs and usage patterns.
  • Communicating complex issues using clear and concise language in both written and verbal ways to a variety of audiences and expertise levels.
  • Demonstrate how you would deliver in line with and meeting the GDS Digital Service Standard.
Nice-to-have skills and experience
  • Demonstrable knowledge of the issues surrounding business energy efficiency, particularly in respect of business advice and business energy usage.
  • Awareness of recent technological developments in energy generation, energy efficiency measures and energy usage measurements.
  • A familiarity with the principles of behavioural insight and behavioural change. Experience of applying these principles to consumer-facing services, particularly online.
  • Experience of leading Discovery projects in the public sector.

How suppliers will be evaluated

How many suppliers to evaluate
6
Proposal criteria
  • Approach and methodology
  • Technical solution
  • Proposed programme of work and estimated timeframes
  • Team structure (with roles and responsibilities)
  • Value for money
Cultural fit criteria
  • Working transparently and collaboratively across government.
  • A collaborative and sharing approach, actively seeking input from colleagues and stakeholders.
  • Adept at communicating technical ideas with non-technical clients, both in writing and verbally.
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence

55%

Cultural fit

15%

Price

30%

Questions asked by suppliers

1. Q. Does security clearance need to be in place before we apply for the project, or can we apply for it concurrently with the project application?
A. All individuals contracted to this project must have BPSS clearance before they start to work on the discovery, please note this requires a Disclosure Scotland Certificate issued within the last 12 months. If any of your team does not have this certificate, then you should apply for it in parallel to the project application as otherwise, you are unlikely to be able to take up the role by 16th October.
Q. Can you please confirm that this work contract is only for Discovery phase?
A. yes
2. Does security clearance need to be in place before we apply for the project, or can we apply for it concurrently with the project application?
All individuals contracted to this project must have BPSS clearance before they start to work on the discovery, please note this requires a Disclosure Scotland Certificate issued within the last 12 months. If any of your team does not have this certificate, then you should apply for it in parallel to the project application as otherwise, you are unlikely to be able to take up the role by 16th October.
3. Can you please confirm that this work contract is only for Discovery phase?
Yes
4. Is this for a new website or a development of an existing one?
There is no existing Government website giving advice to business on energy efficiency.
5. What existing user data do you have already, and is it available for use?
There is no existing Government website giving advice to business on energy efficiency so there is no existing user data.
6. Do you have any User Groups/stakeholder forums that we can engage with and drawn our user/stakeholder panels from?
There are no pre-existing relevant user groups/stakeholder forums. This means that the successful supplier will have scope to identify stakeholders. However, we anticipate this will include BEIS policy colleagues covering areas including business energy efficiency, industrial energy efficiency, energy intensive industries amongst others.
7. You mention 'national engagement' with users will this require travel to different sites around the country?
Suppliers will likely wish to travel to BEIS London offices to engage with internal stakeholders as well as the internal team. Suppliers will need to discuss with external stakeholders the most appropriate method of contact, which may require travel or use of teleconference.
8. What knowledge, experience and support will the BEIS team we are expected to work with provide?
The Service Manager and Product Manager are policy officials from the business energy use team. They are policy professionals and can provide advice on policy etc.
9. You state a duration of 6-weeks. Would you accept proposals offering a different duration?
The anticipated 6 weeks reflects the time taken to undertake digital discoveries of a similar size in the past and is based on sound experience. There are strong departmental needs to finalise this project by the end of November, as such if Suppliers can deliver an outcome in less than 6 weeks this would be assessed, assuming the product was likely to be of the required quality. However if suppliers deem that they require more than 6 weeks we would appreciate an understanding why this is, or what compromises would be necessary to deliver an outcome within the programme timetable
10. Have BEIS got a resource profile in mind for the Discovery?
It is up to the prospective suppliers to propose the resources that they feel would best deliver the outcomes within the project budget.
11. Will BEIS be providing a Product Owner and Service Manager full-time to this project?
Product Manager will allocate 50% of her time to this project for the duration.
Service manager will allocate 66% of her time to this project for the duration.
12. There was a recent tender on the portal for the Alpha of a consumer energy efficiency website. To what extent do you see the potential for cross-over in the technical provision of the services?
The Product managers for the consumer energy efficiency website and business energy efficiency discovery are joined up and update each other on progress regularly. We would expect the Discovery to make recommendations on the potential for cross-over bearing in mind the different users and user-experience.
13. Do you already have access to the users identified or does the discovery also involve seeking out the relevant users?
The successful supplier will have scope to identify stakeholders, which we anticipate will include BEIS policy colleagues. Users external to the department will need to be scoped by the discovery team.
14. If any, what existing feedback structures are in place for businesses to communicate their needs to government?
No new feedback structures have been created for this project. Officials engage with the key trade representative bodies as part of their routine policy work. The discovery team will need to plan their stakeholder engagement to ensure business needs are fully considered in the discovery phase.
15. What services does the department currently offer to businesses in this space?
There is no existing Government website offering advice to business on energy efficiency. However DECC published advice to SMEs on energy efficiency in March 2015 which can be found here: https://www.gov.uk/government/publications/sme-guide-to-energy-efficiency
16. Please clarify if there is a specific policy that this piece of work is helping to support?
The policy is to increase the take-up of energy efficiency measures by business. Access to information is one of the barriers preventing increased energy efficiency.
17. How experienced is your team at agile? Does your team require agile training?
The product manager and service manager will come from the policy team responsible for business energy efficiency. Neither has worked on a digital project before so they intend to undertake training in agile.
18. How have you defined the roles of the Product manager and Service manager? Who is responsible for what?
The product manager is responsible for the overall delivery of the discovery and provides daily direction to the delivery team. She will define the future goal of the service and ensure users’ needs are central to the process. She will prioritise user stories for each work sprint and comment on the technical, content and design solutions. She will be responsible for accepting user stories when complete.
The service manager has overall responsibility for developing, operating and continually improving the discovery service. She will ensure the necessary project and approval processes are followed and is responsible for identifying and mitigating risks.
19. Besides the Product Manager and Service Manager, are there any other internal stakeholders?
We anticipate BEIS policy stakeholders will include business energy efficiency, industrial energy efficiency, energy intensive industries amongst others.
20. How do you think we can actively evaluate the success of the project? Have any metrics been put in place?
The discovery should be evaluated on the quality of its outputs. No metrics have been put in place.
21. Do you have any plans to migrate content? Is content strategy part of the scope?
There is no existing website targeting business on energy use so there is no content to migrate. We expect the discovery process to make recommendations about the scope of the website. In addition, users’ stories and the anticipated end-to-end journey will influence the content. We expect the discovery results to include recommendations on how to present this information to potential users.
22. Is there a proposed content management system which you have in mind for the website?
No
23. Will this be open source?
This procurement exercise is only for the discovery so the results are for internal use only. If the discovery process leads to a recommendation for a website for business energy efficiency, the website will need to align with the existing Government Digital Service Standards.
24. Are you open to speaking to other organisations involved in the energy supply chain in the UK? We have worked with other organisations to answer similar questions, and believe there may be an opportunity for collaboration.
A key question for the discovery is about whom users would trust to provide impartial advice on energy efficiency. Is it Government or a third party? This means that the potential for collaboration should be considered as part of the discovery.