Awarded to Studio 24 Ltd

Start date: Friday 27 October 2017
Value: £240,000
Company size: SME
High Speed Two Limited (HS2)

Website Development and Digital Service Partner

14 Incomplete applications

11 SME, 3 large

43 Completed applications

41 SME, 2 large

Important dates

Published
Wednesday 2 August 2017
Deadline for asking questions
Wednesday 9 August 2017 at 11:59pm GMT
Closing date for applications
Wednesday 16 August 2017 at 11:59pm GMT

Overview

Summary of the work
To develop a corporate presence on www.hs2.org.uk that is place/map friendly, dynamic, straightforward to navigate, easy to search and a pleasure for users to engage with. Also support & maintain the website and contribute to other digital communications activity as part of this work. Hosting is also a possible requirement.
Latest start date
Sunday 1 October 2017
Expected contract length
Contract will last for two years, with a 6 month extension option
Location
No specific location, eg they can work remotely
Organisation the work is for
High Speed Two Limited (HS2)
Budget range
HS2 have allocated a budge for two years of: £200,000-£240,000.

About the work

Why the work is being done
HS2 is changing the country so we need to change our digital presence too. That means a new website to better meet our users' needs for finding information about our organisation and the UK's biggest infrastructure project. This contract will deliver and host a new website that works for many different users. From line-side residents, through suppliers and sub-contractors to future employees. The site will need to present national and local information e.g. documents, interactive maps and policies. Services such as: Digital Marketing, SEO, conversation optimisation, online video and social media will also need to be offered to HS2
Problem to be solved
Given the large geographic area covered by the HS2 route many people want to find information pertinent to them. HS2 need a website that present general and specialist information to different types of users in different places. It needs to be place-friendly not just people friendly and make use of interactive maps. At the same time we need to continue to publish nationally relevant corporate and policy information for our many stakeholders - in an engaging manner
Who the users are and what they need to do
1. Expert I need to know specific details and be aware of changes so that I can inform my community or business.
2. Newbie I need to find out about the HS2 project so that I can form opinions.
3. Contractor I need to access information so that I can apply for or fulfil my contract.
4. Member of the community I need to attend events so I can learn more about HS2 and how it will affect me.
5. Disputer I need to know how to complain so that it can be resolved.
Early market engagement
Early market engagement was conducted that has supported shaping HS2 requirements and confirmed that suppliers on the DOS have the capacity and capability to meet those requirements
Any work that’s already been done
HS2 have completed; User research and focus groups; Site analysis and User feedback. HS2 have also taken into account recommendations from parliamentary ombudsman and independent commissioners.
Existing team
The HS2 digital team consists of a Digital Manager, a Social Media Manager and the Head of Digital. It is part of the Corporate Communications function in the Corporate Affairs directorate. The project team will include the Digital manager and head of Digital, calling on IT, H&S and Contract Management colleagues.
Current phase
Not started

Work setup

Address where the work will take place
Suppliers own office, and HS2 offices, which are currently: 2 Snow Hill, Birmingham; 1 Canada Square, London and Triton Square
Working arrangements
HS2 seek a supplier who will not only build a website, but will also be the main delivery partner for the Discovery, Alpha, Beta and live phases. As well as providing support in form of a delivery partner the supplier will provide website maintenance and website development. Initially, it's expected that the supplier will be physically present for milestone events e.g. kick-off, hack-days, key meetings, sign-offs. However, the majority of work will take place at the supplier's premises. Our main communication tool is Skype for Business (HS2 will not permit expenses claims for any travelling as part of this contract)
Security clearance

Additional information

Additional terms and conditions
HS2 have made changes to the standard Digital outcomes and specialists 2 call off contract terms in regards to:
IPR, Taxes and Brexit. All changes will be shared at ITT stage

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Please confirm, by stating yes or no, that your company has a minimum turnover of more than £240,000 per annum.
  • Please Confirm (Yes/No), your company has these minimum insurances levels:
  • List up to five projects (including the value and company name) you've led that developed, supported and maintained large corporate / public sector / transport / construction website
  • Give one example, including a wesbite link, where you have developed successful, user-friendly maps and/or place specific-relevant content and functionality?
  • Give one example, including a wesbite link, where you have developed and implemented a long-term development roadmap for a large companies (>250 employees & turnover >£50 million) corporate website
  • Give one example, including a wesbite link, where you have worked with an in-house digital team for a large (>250 employees & turnover >£50 million) organisation
  • Give one example, of when you have set up an analytics package to measure and report on KPIs related to corporate scorecards and key user journeys
  • Give one example, of when you have completed the discovery of a similar project, including mapping user journeys / stories and how you converted these into high-quality corporate website requirements?
  • Give one example of ensuring information security and assurance for a similar high-profile client project?
  • Give one example, including a website link, of a website redevelopment that has led to proven improvements in: brand perception; conversion rate; traffic; bounce rate; dwell time.
  • Give one example, including a website link, of when you have used open source content management systems for corporate sites?
  • Give one example, including a website link, of integrating social media and third party content and data into such sites?
  • Give one example, including a website link, of delivering projects in line with Government Digital Service and accessibility standards?
Nice-to-have skills and experience
N/A - All requirements are essential

How suppliers will be evaluated

How many suppliers to evaluate
5
Proposal criteria
  • Leadership - qualification and experience of responsible individuals and senior team (15%)
  • Creative approach and design (10%)
  • Wesite methodology - proposed approach, delivery, how you will meet requirements etc (25%)
  • Digital partner methodology - proposed approach, delivery, partnership etc (25%)
  • Project management methodology - approach to delivering work on time, budget and meeting quality requirements (10%)
  • Health and safety- health and safety management policy (5%)
  • Information security and assurance- case study to showcase providing Information security and assurance (5%)
Cultural fit criteria
Equality, diversity and inclusion - Explaining how EDI requirements are met within your organisation and across the team selected to deliver the service (5%)
Payment approach
Time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence

65%

Cultural fit

5%

Price

30%

Questions asked by suppliers

1. Could you please provide the insurance levels required in Question 2.
EL: £10m any one accident
PL: £10m any one occurrence
PII: £2m limit any one occurrence- no aggregate limits
2. Does the budget include VAT?
No, the budget is exclusive of VAT
3. Have you a list of the insurances you need the applicants to meet?
EL: £10m any one accident
PL: £10m any one occurrence
PII: £2m limit any one occurrence- no aggregate limits
4. Can you provide a list of the 'nice-to'have' skills, as I cant seem to see any listed?
As per the listing – ‘N/A - All requirements are essential’
5. What are the user needs for the interactive maps?
Part of the discovery process will be to fully identify our user needs. More information will be provided at ITT stage but our user needs will generally relate to satisfying the need for information to achieve a greater understanding e.g. line of route and detailed engineering maps, where the new stations are, construction works and related archaeological finds, environmental impacts, business opportunities etc. The closest practical example HS2 can find is the Crossrail map which will provide you with a good indication of the types of outputs HS2 will require to meet our user needs: http://www.crossrail.co.uk/route/near-you/
6. Why is the project not separated into Discover, Alpha, beta?
The project will be separated into discovery, alpha, beta. HS2 have ambitious timescales and therefore for consistency and cost efficiency this single procurement will cover all three phases and beyond
7. Where is the base of the people who the winner will be working with. It says remote but would it be correct that some onsite presence will be required for stakeholders engagement from time to time
In order to keep costs down and reduce our carbon footprint, HS2 want to champion remote working. HS2 expect to maintain frequent contact via Skype meetings and conference calls. However, during the discovery phase and at key project milestones HS2 will require a physical presence. The on-site locations will likely be either central London or Birmingham. HS2 will not cover travel expenses
8. Do you have any projections on analytics (specifically, we are after total average visits/sessions per month)?
HS2 will provide more detailed analytics at ITT stage. To give you an idea HS2 have included some approximate stats below which relate to monthly averages across the last 6 months. However, please bear in mind that HS2’s experience huge spikes around major announcements and so monthly figures will fluctuate. As the project progresses you can expect these stats to increase over time.
• 76,000 users
• 112,000 sessions
• 400,000 pageviews
9. Is the budget your total allocation or is it per annum?
Our total budget for the contract is £240,000
10. Support – We assume that ongoing maintenance and support is required
Yes – more details on support and maintenance will be available at ITT.
11. Could you provide a list of all known integrations you will require?
HS2 will have a better idea of this after the discovery phase but for now a ‘likely‘ initial list is below. HS2 anticipate that it will add to this list as requirements become apparent.
• Mapping eg Google maps, OS
• Social media feeds / sharing apps eg LinkedIn, Facebook, Twitter, Share This
• Video sites eg Vimeo, YouTube
• Event app eg Eventbrite
• Blog/ news content feed
• Page turner eg ISSUU
12. What level of support do you require (office hours, 24/7 etc.)?
Office hours will be sufficient. However, HS2 will require an emergency contact in the event of cyber-attacks or outages (for example).
13. Can you give an overview of the size and experience of your internal team?
Detailed information will be available at ITT. The digital team (head of digital, digital manager and social media manager) are experienced in delivering projects of this nature. The project team will also be able to draw on expertise from across the business within areas such as Corporate Affairs, IT, HR and technical.
14. Audience - Do you have existing user testing groups
Yes – HS2 will supply detailed information at ITT stage.
15. Migration - Will you require any data migration to bring some of the pages/images/PDF's that already exist across or will you be adding the content manually?
To be determined! Ideally HS2 would like to have an element of automation although HS2 accept this might not be an option given the current use the GOV.UK CMS
16. Will you be formally assessed by GDS?
Yes
17. Have you identified a CMS you wish to use? Is there a preference on proprietary or open source solutions?
HS2 have not identified a specific CMS but it will need to be open source e.g. Drupal, WordPress etc
18. Are HS2 expecting to build the new service in line with the GDS Service Standard?
Yes
19. Can HS2 please provide a breakdown and rationale of the estimated budget? It would be good to understand the estimated resource per phase and the budget allocated to each phase.
To estimate the budget we have researched similar websites and taken informal advice from experienced agencies. We expect there to be an element of front-loading as the initial phases will be research-heavy.
20. Are HS2 expecting to take this service through the GDS Service Assessment?
Yes
21. Do you require the full project team to be located in the UK?
Key personnel will need to be located in the UK for practical purposes e.g. site visits. It’s not necessary for support staff to be UK based as long as this does not have a negative effect on service levels.
22. Can you please outline the next steps in procurement? Ie. Suppliers notified of the shortlist, proposal due date, presentation etc.
Once this stage closes we will score applicants and invite the top 5 to ITT stage, we currently plan to issue this on 24 August. Tenderers will then have 3 weeks to complete the questions. We will then score tenders and the winner will be announced end of September.
23. Could we gain an insight into some of the user research and focus groups work which has already been conducted. Can you provide us with the outcomes of the report? 2. Who conducted the user research, was it an internal team or was there support from an external agency? 3. Could you provide the recommendations given by the parliamentary ombudsman and independent commissioners? 4. How experienced is your team at agile project delivery? Have you assigned a Product Owner and do any team members require agile training?
HS2 has gathered user research which was carried out by an independent agency. HS2 are also running requirements gathering sessions using an internal team and have started to generate user stories and prioritise user needs. HS2 will provide further details at ITT stage.
The digital team are experienced in delivering projects of this nature and working to agile methodologies. The project team will include experienced and specialist HS2 staff. The project team will not require formal agile training.
24. as per the guidance laid out for this framework - https://www.digitalmarketplace.service.gov.uk/suppliers/opportunities/4846/responses/start Please can you confirm that you would like just 1 client example per 100 word question, and following the structure set out below - what the situation was, the work the team did, what the results were? Please can you confirm that we can use the same client example for more than 1 question? Please can you confirm if you would prefer public or private examples or a mix of public/private client examples?
Yes you should work to that structure as described. You can use the same client example to answer multiple questions as long as it meets the criteria. HS2 is looking for relevant experience and that can be evidenced through public or private examples.
25. Please can you confirm if there will be a Q&A briefing/call for this opportunity?
HS2 will not be running a Q&A briefing for this opportunity
26. Is it right to assume that the project will be run using agile? How familiar/confident is the HS2 team with using Agile?
Yes. The HS2 team is familiar with delivering projects using an agile approach.
27. You state you have carried out some initial user research, are you able to share this information at this stage?
HS2 has gathered user research which was carried out by an independent agency. HS2 are also running requirements gathering sessions using an internal team and have started to generate user stories and prioritise user needs. HS2 will provide further details at ITT stage.
28. Could you expand on the requirement to be “place friendly, not just people friendly”? • The url HS2.org.uk is currently diverting to pages on GOV.uk. Should we assume that the new site will be entirely separate? • We note that there is an existing interactive map for HS2 – is the plan to build on and improve what is there, or make a fresh start? • Can you give any more details of the audience research you’ve already undertaken? • Is the digital team based in the Birmingham office or the London office?
Place friendly is about ensuring our stakeholders can find out information relating to a specific area e.g. can search by postcode, location keyword etc.
hs2.org.uk site is a legacy site, no longer used. It automatically redirects to HS2 on GOV.UK. The new site will use the same domain but will be separate. It will still need to link to relevant pages on GOV.UK, where HS2 will retain a presence.
It is envisaged that the new interactive map will need to be developed from scratch.
user research please see question 29.
The digital team is split between Birmingham and London offices.
29. Reviewing your digital working operations, is the team open to working in an Agile way?
Yes
30. Can you please confirm that the mapping data is being sourced from Google maps? It was alluded to in a previous answer but it would be great to get confirmation of this.
The mapping data is currently being sourced from Google Maps but the HS2 engineering teams use OS. So, depending on cost and efficiency it will probably make sense to switch to OS.
31. You have mentioned that hosting may be a requirement as part of the project. Can you please confirm whether hosting will definitely be required as part of the overall solution, as it will have an impact the available budget?
HS2 is still investigating hosting solutions and so at this stage it would be wise to factor the cost in.
32. Can you please confirm that AA accessibility will be sufficient for this project?
Yes
33. Can you please advise on your intended 'go-live' date?
Assuming contracts are signed at the beginning of October and allowing time at the end of each phase for review and approval, we anticipate moving into public beta for the start of FY 17/18.
34. The domain www.hs2.org.uk currently redirects to a profile page for HS2 on the gov.uk site which has GA on it. In terms of the ‘site analysis’ you have already conducted (cited in the ‘Work That’s Already Done’ section), is this quantitative data analysis? Does it pertain to this aforementioned profile page?
The site analysis includes both quantitative data collected via GOV.UK Google Analytics and qualitative in the form of user research studies. This relates to the HS2 presence on GOV.UK – currently around 1300 pages.
35. Do you have a preferred delivery methodology e.g. agile, waterfall, hybrid?
No preferred methodology – this will depend on agency expertise / experience and compatibility with the project requirements and team.
36. Content – is content creation to be carried out by the HS2 digital team or the supplier?
Content creation is not in scope for this contract. Although, you may be required to provide creative support and contribute to content during busy times eg GIFs, banner images, infographics etc. It is expected that you will have a strong creative team to support the development of the website and ongoing contract.
37. Licencing – maybe add to Gary’s question an example of mapping technology licences. I think if they were to use Google maps then they’d need to pay something and if so, is that cost included or excluded from the budget. E.g. http://interactive-map.hs2.org.uk/
Licensing costs for mapping is excluded from the budget.
38. Do you have any more information about the scope of the requirement “Contractor I need to access information so that I can apply for or fulfil my contract?” (That could be anything from a simple form to a complex supplier management system).
The supply chain and contractors will need to access information to help them take advantage of opportunities and (for example) pass on information / host events about HS2. Initially this is likely to be static, informative pages. Over time this will need to be built upon to meet changing user needs as the project progresses. A supplier management system is not in scope for this contract.
39. In terms of analytics, is the plan to use Google Analytics as the primary platform for the new site, or something else?
Google Analytics.
40. Do you have a particular optimisation/testing platform in mind at this early stage?
No.
41. Can you please confirm that the project will cover only 1 domain (i.e. that of www.hs2.org.uk)?
Yes but as part of the ongoing support and maintenance it may require the creation and support of sub-domains.
42. Can we see any findings from the user research, site analysis and other discovery work already completed?
HS2 has gathered user research which was carried out by an independent agency. HS2 are also running requirements gathering sessions using an internal team and have started to generate user stories and prioritise user needs. HS2 will provide further details at ITT stage.
43. What is the significance of the £50m turnover requirement for case studies?
As HS2 are a large company we require bidders to be suitably experienced with providing similar services to organisations such as ours and therefore defined ‘large company’ to help suppliers be specific when developing their responses.
44. Why is there a minimum turnover requirement (£240k) for the supplier?
Under the UCR regulations, HS2 Ltd are permitted to request a minimum turnover of twice the value of a contract. HS2 have reduced the value of minimum turnover to the total contract value of £240,000 in order to encourage SME’s to bid, whilst providing HS2 Ltd with sufficient assurance in the security of supply.
SME’s who do not meet the minimum turnover requirements may have the option to be sub-contractors to the awarded supplier.
45. Does the site need to support forms such as email subscription, contractor applications, event sign up or filing complaints?
Not for the initial build. HS2 may explore the introduction of this type of functionality post go-live as part of future iterations.
46. What design assets already exist and what do we need to define? (e.g. logo, brand guidelines, digital/web specific guidelines)?
All brand assets already exist and are currently being updated. These will need to be incorporated into any design work.
47. Do any software licensing / hosting costs need to be included within the budget, including mapping technology licenses?
No to software licensing. HS2 is still investigating hosting solutions and so at this stage it would be wise to factor the cost in
48. Are there any known external systems/services that we need to integrate with?
HS2 will have a better idea of this after the discovery phase but for now a ‘likely‘ initial list is below. HS2 anticipate that it will add to this list as requirements become apparent.
• Mapping eg Google maps, OS
• Social media feeds / sharing apps eg LinkedIn, Facebook, Twitter, Share This
• Video sites eg Vimeo, YouTube
• Event app eg Eventbrite
• Blog/ news content feed
Page turner eg ISSUU
49. With ref to ‘other digital communications’ you may need, can we have any further examples/clarifications?
The reference to ‘other digital communications’ relates to things like campaigns, bespoke developments and integrations to support our wider communications activity. So for example you may be required to develop a few stand-alone pages on a sub-domain to communicate an important archaeological find.
50. Does the corporate comms team have a creative production dpt in-house for creating and publishing content or would an external supplier be required to produce the content for the new site?
Content creation is not in scope for this contract. Although, you may be required to provide creative support and contribute to content during busy times eg GIFs, banner images, infographics etc. It is expected that you will have a strong creative team to support the development of the website and ongoing contract.
51. When will qualifying companies be asked to submit a proposal and deliver their final presentation?
Once this stage closes we will score applicants and invite the top 5 to ITT stage, we currently plan to issue this on 24 August. Tenderers will then have 3 weeks to complete the questions. We will then score tenders and the winner will be announced end of September.
52. Are there any other key dates to factor in, such as campaign launches?
Not in the short-term but there is likely to be some campaign activity to support. In 2019 main civils construction work will commence for Phase One and the website will need to communicate related activity. The Phase 2b hybrid bill is due to be submitted in 2019 which will require development support.
53. What will the Live Beta need to include? Likewise Full Live?
In the ITT documents there will be a full break down of requirements which have been prioritised using the MoSCoW method. Part of the agency’s responsibilities will be to work with HS2 to produce a development roadmap and determine what will be included in live beta, full-live and future iterations based on time, quality and cost.
54. What content if any will stay on GOV.UK?
HS2 will retain a presence on GOV.UK. Content already published on GOV.UK will not be removed or unpublished but may be re-purposed or redirected.
55. What do you see as the scope of work for the discovery phase, as user research and site analysis have already been completed?
The work has been started but will need to be built upon and formalised to meet all the requirements as set out in the GDS guidelines >> https://www.gov.uk/service-manual/agile-delivery/how-the-discovery-phase-works. In particular there is a desire to build on the user research which has already been carried out.
56. Can we see the research done to date?
HS2 has gathered user research which was carried out by an independent agency. HS2 are also running requirements gathering sessions using an internal team and have started to generate user stories and prioritise user needs. HS2 will provide further details at ITT stage.
57. What’s the timescale to launch the Live Beta and Full Site?
Assuming contracts are signed at the beginning of October and allowing time at the end of each phase for review and approval, we anticipate moving into public beta for the start of FY 17/18.
58. On some of the essential skills questions a number of items are listed. For these, can we give one example project for each of these items - for instance, can show an example website for brand perception and give another exemplar site for (say) traffic & conversion rate (as is relevant to the sites’ respective KPIs)?
Please stick to one example where specified. In the specific instance you refer to we are looking for evidence of an improvement in at least one of those KPIs for your chosen example. If you would like to evidence your wider skills and experience there is the opportunity to list up to five projects on the 3rd bullet point.
59. Dwell time can be difficult to interpret as shorter and longer dwell times can indicate positive or negative user outcomes, according to context. What do you look for in your dwell time metric(s)?
Agreed! We would expect some context/rationale to support the dwell time figure. For example a good dwell time for a 500 word article would be around 2 minutes as based on average reading times this would indicate users are reading to the end.
60. What information services would the maps interface with? What data format(s) are in use?
It is likely the map will pull data from the internal systems which HS2’s engineering teams and contractors input into. KMZ files are currently used for the line of route and supported by Java Script and HTML coding
61. Are hosting, support and maintenance included within the stated £200-240k (ex. VAT) budget, or do these have a separate budget? Likewise, site updates and iterations post Full Live?
Support and maintenance is included within the budget. Hosting is to be determined – please see answer to question 33. Site updates and iterations post-live will be delivered within this budget.
62. How much support will be required post launch (e.g. hours per month)?
Difficult to say at this stage with so many variables to consider but the initial budget is based on around 10 hours per month.
63. Are there any restrictions or preferences regarding using cloud services vs on premise
The HS2 digital team is still investigating hosting solutions along with the IT team and so at this stage we are unable to clarify. However, it will be a decision based on security, reliability and value for money.
64. Shall we consider training HS2 Digital team in the use of the proposed technology (Drupal, Wordpress, etc)? and in the maintenance of the platform?
Yes – although the team is experienced in using CMS systems and the training required will be minimal. The maintenance of the CMS platform will be the responsibility of the appointed agency as part of support and maintenance.
65. Would you have any preference regarding the core technology (Java, PHP, .net mainly) behind the open source CMS that might be chosen as the basis of the solution?
Not at this stage
66. The assessment methods on the DOS opportunity page only include Written Proposal, are HS2 expecting any other stages in this assessment? Ie Presentation, interview etc.
Written proposal only but as part of this submission we will also ask for a short video to introduce the key members of your team. Technical and leadership qualities will be assessed and not video quality.
67. Our current insurance levels are EL: £5m, PL: £5m and PII: £1m. Are we eligible to apply for this opportunity if we commit to upgrading our policies if selected or do suppliers need this level of insurance in place before applying?
The bidders must have the minimum insurance levels before apply
68. We note this site is expected to go through the GDS Service Assessment. From experience of similar projects and calculating resources at average DOS day rates per phase following the GDS Service Manual guidance, we suspect the budget provided may not be large enough. Would HS2 consider proposals that go over the allocated budget provided justification is provided?
HS2 is and will continue working closely with GDS throughout the project to ensure standards are met in the most efficient way possible.
The budget, within allowed tolerances, is a condition of our exemption case and so HS2 will not be able to consider proposals which exceed that budget.
69. In question 15, HS2 mention the use of GOV.uk. Is the new HS2 site expected to be on GOV.uk?
No. HS2 will retain a presence on GOV.UK but this will be a standalone website. Content already published on GOV.UK will not be removed or unpublished but may be re-purposed or redirected. The new site will need to link to relevant areas and content on GOV.UK.
70. Will HS2 be providing access to users for User Research? And, are expenses for user research expected to be covered by the budget provided?
Expenses for user research are expected to be covered under the budget provided. However, HS2 will attempt to keep those costs to a minimum by using existing panels and forums where possible.
71. In question 7, HS2 mention a physical presence is required during Discovery. For clarity, is this expected to be on HS2 premises? And, is this likely to be in London or Birmingham?
The location will mainly be HS2 premises in either London or Birmingham. It may also involve trips to GDS and DfT offices in London.
72. HS2 state they have amended the standard DOS T&Cs. We believe this could affect a supplier’s decision to qualify the opportunity. Could HS2 please provide these changes to the suppliers?
HS2 have made amendments to the ownership of IPR. Due to the 100 word count limit these changes will be shared at ITT stage.
73. Will HS2 be providing a full-time Service Manager or Product Owner to this project?
Yes.
74. Has the early market engagement provided an indicative team resource profile
Not yet but it is anticipated this information will be available at ITT stage.
75. Are there any outputs or learnings from the early market engagement and User Research that can be shared with suppliers to inform qualification?
HS2 has gathered user research which was carried out by an independent agency. HS2 are also running requirements gathering sessions using an internal team and have started to generate user stories and prioritise user needs. HS2 will provide further details at ITT stage.
76. Do you have a technical bias towards a particular codebase (ie PHP, .Net, Python, etc) within the organisation?
No
77. Do you have any details you can provide about editorial workflow of content management? Will this be relatively "lightweight" or "complex"?
It’s anticipated this will be relatively lightweight at this stage. Devolved publishing rights is something HS2 would like to explore in future iterations.
78. Will there be any restricted content held on this site, that is only accessible by logged in users? What sort of user roles have you considered, or is that part of discovery?
No, all content must be publicly accessible wherever practical.
User roles will be developed as part of discovery.
79. The brief mentions documents, how will documents be authored and sustained and how integrated will this system need to be with the website?
Documents will be provided and updated by HS2 employees and suppliers and uploaded by a CMS admin. Functionality for this will need to exist as part of the CMS and be searchable on the website.
80. Is there a requirement for "search" on the site - what kind of functionality within search do you envisage - are you considering any licensed search products?
Yes there will need to be advanced search capability so that users can find information relating to their area of interest, area, postcode etc. There has been no further consideration of this in terms of licensed products.
81. It says they have an "ambitious timescale" for Discovery, Alpha, Beta and Live - can we ask roughly what your target timescale is? When do you want to be Live by?
Please see answer to question 35
82. Are there any concurrent projects that may impact this project that we should be aware of, for example is there any work being done on the brand that could play into the UX process
Yes HS2 is currently updating its brand. It is expected that this project will be complete before this contract is awarded.
83. Can you give any details on the expected reporting framework, ie frequency, format, content - etc?
This will vary depending on the phase of the project but certainly in the early stages HS2 will expect weekly reports to supplement ongoing contact and meetings. This is likely to include a list of work done, priorities for the next week, resource expended etc.
84. Who will lead on content design and copywriting - will that be done internally or do you expect the winning bidder to perform a key role here?
Content creation is not in scope for this contract. Although, you may be required to provide creative support and contribute to content during busy times eg GIFs, banner images, infographics etc. It is expected that you will have a strong creative team to support the development of the website and ongoing contract.