Civil Service HR

User Researchers recruitment

Incomplete applications

2
Incomplete applications
2 SME, 0 large

Completed applications

5
Completed applications
5 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Thursday 6 July 2017
Deadline for asking questions Thursday 13 July 2017 at 11:59pm GMT
Closing date for applications Thursday 20 July 2017 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work To support CSHR in recruiting and selecting users to participate in user research to inform the building and development of CSHR products.
Location London
Research dates From contract start date (asap) for a period of 2 years
Organisation the work is for Civil Service HR
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement

About the research

About the research
Opportunity attribute name Opportunity attribute value
Description of your participants The user recruitment specification will seek user representatives including:
• Unemployed seeking work
• Employed
• School leavers
• Students
• University graduates
• A range of low/high skilled professionals and executive users
• A diverse range of users (ethnicity, gender, age, socio-economic status, educational attainment)
• Users with varying digital skill, including those with low digital skills and users with limited access to IT
• Assisted Digital Users - The Contractor must ensure users recruited in this category have relatively low digital experience/confidence or no digital skills/confidence.
Assisted digital and accessibility requirements We use a Digital Inclusion Scale to determine a user’s level of digital skill or confidence. For user testing purposes, CS Resourcing would aim to recruit assisted digital users who fall into categories 1 to 4 which are:
1. Never have, never will,
2. Was online, but no longer,
3. Willing but unable and
4. Reluctantly online
We would inform the contractor which levels of confidence we are hoping to engage for each round of testing. The Contractor should validate and not rely solely on ‘self-assessment’ by potential users of their placement on the digital inclusion scale.
Research plan Multiple test sessions - generally every week or fortnight potentially across multiple projects and locations.
Research location Currently anticipated requirements for London, Bristol, other National coverage may be required.
The user research sessions will be conducted face to face within CSHR offices or test facilities arranged; however some sessions may be carried out online (e.g. Webex, Skype, Google Hangouts) or a conference call. The Contractor will be advised in advance if the research will not be face to face (See above)
Access restrictions at location
Number of research rounds Depends on factors such as complexity of service, feedback and usability testing - 2 per month
Number of participants per round Volumes are indicative and Civil Service HR cannot provide guarantees in respect of either minimum or maximum volumes.
The volume/frequency of usage will vary throughout the term of the agreement and the Supplier must retain a flexible capacity.

Based on current projections, we have estimated average monthly volumes in the region of 20 – 30 users. This would include the general users and assisted digital users for the research sessions. However, depending on the status of each concurrent project, the number of users required for a specific month could change.
How often research will happen Across the working week Monday to Friday) and there is potential for requirements outside of this (i.e evenings or weekends)
Evening or weekend research
  • Weekday evenings
  • Weekends

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions All participants must be BPSS cleared before starting
Additional Terms & Conditions in respect of Tax and VAT compliance

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Proven experience of providing user test subjects to other projects
  • Proven experience of recruiting participants with low digital skills
  • Proven experience of providing user test subjects across the UK
  • Experience of translating test requirements and providing analysis to show how users selected meet them
Nice-to-have skills and experience
  • Proven experience of providing user test subjects to other projects - including UK government contracts and GDS exemplar projects
  • Evidence and experience of building good relationships with User Researchers and testers to ensure quality test subjects are provided

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 6
Proposal criteria
  • How will you recruit a continuous flow of customers for several services in the same week. Please highlight your capabilities and approach that will support this demand
  • Describe the processes you will use to ensure a fresh sample of respondents are received for each round, including how you will monitor and eliminate risk of repeat participants
  • Explain your understanding of “Assisted Digital” and provide a detailed approach to recruiting and screening customers from this group
  • Provide an overview of your end-end process including how you will manage the service and engage with the Lead and individual user researcher for each session
Assessment methods Written proposal
Evaluation weighting

Technical competence

50%

Availability

10%

Price

40%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. What is the budget? The maximum budget is £80k over a two year period Actual expenditure will depend upon volumes going through the contract and these cannot be predicted.
2. What do you mean by 'All participants must be BPSS cleared before starting Additional Terms & Conditions in respect of Tax and VAT compliance'? (The response to this Question is provided in Two parts - Part 1) BPSS is short for Baseline Personnel Security Standard checks (See www.gov.uk (https://www.gov.uk/government/publications/government-baseline-personnel-security-standard )). Apologies the original requirement incorrectly stated "All participants must be BPSS cleared before they provide services to CSHR" This should have read all suppliers staff involved with this contract should be BPSS cleared before starting. Meaning BPSS cleared before they commence any work on this contract
3. What do you mean by 'All participants must be BPSS cleared before starting Additional Terms & Conditions in respect of Tax and VAT compliance'? (The response to this Question is provided in Two parts - Part 2) Additional-T&C's:
The Contractor shall at all times comply with the Value Added Tax Act 1994 and all other statutes relating to direct or indirect taxes.

The Contractor shall provide to the Client the name and, as applicable, the Value Added Tax registration number, PAYE collection number and either the Corporation Tax or Self-Assessment reference of any agent, supplier or sub-contractor of the Contractor prior to the commencement of any work under this Contract by that agent, supplier or sub-contractor. Upon a request by the Client, the Contractor shall not employ or will cease to employ any agent, supplier or sub-contractor
4. You mention 'Multiple test sessions - generally every week or fortnight potentially across multiple projects and locations.'.So is it possible in a week you have to recruit for 12 projects and so the total number of participants is 120, while in another week it may just two projects ad hence 20? That is possible, though the numbers for each session will likely be smaller and the total number of projects is unlikely to exceed 4 or 5 at any given time.
5. Did you have previous supplier of research participants? If so are there reasons why your want new supplier? Yes we did have a previous supplier. We are retendering as our contract came to an end
6. You mention research would happen on weekday evenings and weekends. Is that correct? It is more likely we will need access to participants outside of office hours on weekdays. We may need to user test with participants who are already in work but searching for a new job
7. All participants must be BPSS cleared before starting Additional Terms & Conditions in respect of Tax and VAT compliance" Can you confirm if this is correct, or should it read "All suppliers/staff..."? Providing BPSS clearance for participants would be logistically challenging. The reference to Tax and VAT compliance suggests this relates to suppliers? es - BPSS relates to suppliers staff involved with this contract - not test subjects that would be recruited by the supplier.

We will be including additional Terms & Conditions in respect of Tax and VAT compliance. These clauses have been provided in a previous response and not duplicated due to word restrictions on responses.
8. Does BPSS also include DBS checking? BPSS is short for Baseline Personnel Security Standard checks see www.gov.uk (https://www.gov.uk/government/publications/government-baseline-personnel-security-standard) for further information. It is a security requirement that all staff who will have access to, or come in to contact with, HMRC/CSHR data or assets undergone Baseline Personnel Security Standard checks .
DBS is a Criminal Record Check which is different to BPSS.
9. What % of participants are to be assisted digital users? This will vary depending on the maturity of the particular project and/or the specific functionality to be tested in any particular planned test session. It is expected that assisted digital users will form a sizeable but minority section of the test users we will require.
10. At what point are we able to share our proposed quote for the work? As per the requirements of this Framework.
Suppliers are asked to state:
•if they can meet the essential skills and experience requirements
•if they can meet the nice-to-have skills and experience requirements
•provide evidence for the skills and experience they say they have
•when they can start work

Suppliers who can’t meet the essential skills and experience requirements are told when they try to apply they’re not eligible.

We will then shortlisted suppliers, ask for proposals and evaluate to find the one that best meets our requirements.

The indicative date for the our request for proposals is 25th July 2017.
11. When will the supplier be awarded the work? The indicative date for the award is 4th August 2017.