Awarded to Redrock Consulting Ltd

Start date: Monday 4 September 2017
Value: £188,250
Company size: SME
UK Export Finance (UKEF)

Delivery Manager (resource)

17 Incomplete applications

16 SME, 1 large

31 Completed applications

27 SME, 4 large

Important dates

Wednesday 12 July 2017
Deadline for asking questions
Wednesday 19 July 2017 at 11:59pm GMT
Closing date for applications
Wednesday 26 July 2017 at 11:59pm GMT


Specialist role
Delivery manager
Summary of the work
The Delivery Manager will manage one or more agile projects, under UKEF’s Digital Transformation Programme, via a multi-disciplinary, highly skilled digital team. You’ll deliver complex digital projects, breaking down barriers for their team; both planning at a higher level and getting into the detail to make things happen when needed.
Latest start date
Monday 14 August 2017
Expected contract length
12 month initial contract period with possibility for extension
Organisation the work is for
UK Export Finance (UKEF)
Maximum day rate
Up to £800 per day

About the work

Early market engagement
UKEF have recently completed a Discovery to better understand our Customers’ Journeys and needs for UKEF web presence.

Outputs of this work include:

1. Customer journey maps: showing exporter’s journeys and interactions with UKEF.

2. User research pack: core findings from the research, how we gathered and collated those findings and the logic behind the conclusions drawn.

3. Alpha recommendations pack: initial thoughts on the what to take into Alpha.

4. User needs log: detail behind 192 user needs identified from the research aligned to all 7 personas. This outlines where the need was identified (which source) and includes prioritization.

5. Personas: that outline the motivations, wants, needs and preferences of our main groups of users
Who the specialist will work with
We are building a multi-disciplinary Agile team. Types of roles that are included in this team are Developers, Designers, Testers, Business Analysts, User Researcher, Content Manager, Product Owner, Service Manager, Enterprise Architect, Change Manager, Process Manager.

Other key stakeholders will include COO, Digital Director, Head of PMO, Executive Sponsor, Head of Communications, Banks, Exporters, Suppliers, business representative and subject matter experts.

Please note: This is not a full list and will expect to change as our Digital Transformation Programme evolves.
What the specialist will work on
The Delivery Manager will lead the delivery of one stream of UKEF’s Digital Transformation Programme - Digital Assets and External Collaboration. The focus of the stream is developing the UKEF web presence to better meet our users’ needs to know how the UK Government supports export activity, specifically how organisations can be supported and whether they would be eligible for support. This includes raising awareness through improved content and navigation for UKEF information and guidance and effecting channel shift to digital for transactional services.

UKEF’s Digital Transformation Programme is aligned to UKEF’s 2017-2020 business plan and the Government Transformation Strategy.

Work setup

Address where the work will take place
UKEF’s Offices
1 Horse Guards Road

There is also the possibly of working at other government department locations in Whitehall and other London-based organisations.
Working arrangements
A typical working day is 9am-5pm (however working outside of these hours may be required due to business/project need).

The role is London based, but there may be travel involved to other regions of the country. Travel within London will not be covered but travel expenses outside of London would be covered.
Security clearance
This role will require Government Counter Terrorism Security Standard clearance.

Additional information

Additional terms and conditions
The successful supplier will be expected to adhere to UKEF’s Data Security Policy (provided upon request).

UKEF reserve the right to seek clarification on proposals prior to the appointment.

UKEF expect the successful supplier to be in a position to sign the service agreement as soon as possible, but no later than ten working days from notification of appointment.

UKEF reserves the right to terminate the contract and will give two (2) weeks' notice of termination

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Previous experience setting up agile delivery environment for teams and working in an agile development environment with proven experience in removing obstacles or ‘blockers’ to progress
  • Proven experience of delivering projects and products using appropriate agile project management methodology, learning and iterating frequently.
  • Accreditation in Agile Methodology such as Scrum or other iterative and incremental delivery
  • Understanding of Digital Service Standards and the assessment process
  • Demonstrable experience of deploying financial websites (or similar) and digital assets
  • Understanding of user centred design practices for web, service or software development
  • Proven experience in leading the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of multidisciplinary teams
  • Demonstrable evidence of ensuring products are built to an appropriate level of quality for the phase (Discovery, Alpha/Beta/Live)
  • Proven experience balancing multiple priorities and dealing with ambiguity
  • Strong negotiation skills and the ability to influence external partners, stakeholders and customers to secure mutually beneficial outcomes
  • Highly articulate and credible at a senior level, consistently delivering accurate reporting as to the current state of play with regard to the delivery of your project/service
Nice-to-have skills and experience
  • Active participant in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice
  • A high degree of market awareness, with demonstrable experience of innovative approaches to procuring services and of managing relationships with suppliers
  • Managing Successful Programmes qualification
  • Experience working with other government departments on projects; utilising cross-government resources/guidance
  • Experience of managing expectations and reporting to a wide range of internal departmental and cross-government stakeholders including those at a senior level
  • General understanding of IT Infrastructure Management and Business & IT Support

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • We work in a department which is at an early stage of transaction from waterfall to an Agile by default and Service Delivery environment.
  • Given the move to agile delivery, a challenge for the Delivery Manager will be communicating progress and securing buy-in.
  • Working product in the hands of users early and often
  • Products degrade quickly, so we regularly iterate and improve our products ongoing
  • Collocating the people, skills and knowledge you need is the best way to deliver
  • Measure progress by what value you deliver
  • Keep focus on quality, making sure the whole team is aware of any debt taken on; everyone is responsible for quality
  • There is a newly established Design Authority to provide direction of delivery as per our UKEF systems Road Map
  • A no-blame culture and encourage people to learn from their mistakes
  • We aim to provide teams with the empowerment they need to deliver the best products
  • A Digital Programme Board (DPB) governs the Workstream the Delivery Manager will be leading.
  • The DPB’s role is to enable delivery through seeing and monitoring delivery progress, ensuring that cross cutting issues /dependencies are managed and resolved.
  • The Digital Programme is also responsible for ensuring that delivery (Discovery, Alpha, Beta) passes into live operation support so that our services continue to evolve to meet user need.
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. If our Delivery Manager is SC cleared, will UKEF sponsor CT clearance?
If you are SC cleared we don't need CTC as well. SC incorporates CTC but with additional financial checks.
2. Is the role inside of IR35 or outside IR35?
As we are buying in a service, and the solution for that service is to provide an individual, there are no IR35 obligations
3. Will someone with BPSC clearance be able to be sponsored to GCTC for this role, or do they currently have to hold this level?
We presume you mean BPSS. Yes we would sponsor the CTC clearance process
4. Does this fall inside or outside of IR35 legislation?
The answer to this question is provided in answer to question 2
5. Is this role inside IR35?
The answer to this question is provided in the answer to question 2
6. Does the successful candidate have to have CTC clearance or is SC/DV acceptable?
The answer to this question is provided in the answer to question 1
7. Can you confirm if the role is inside or outside IR35?
The answer to this question is provided in the answer to question 2
8. Will you be willing to put the successful candidate through the clearance process?
Yes, we would sponsor the CTC clearance process
9. Would you accept SC Clearance instead of CTC Clearance?
The answer to this question is provided in the answer to question 1
10. Can the authority confirm whether this role will be inside or outside of IR35 Legislation?
The answer to this question is provided in the answer to question 2
11. Would SC clearance be acceptable?
The answer to this question is provided in the answer to question 1
12. Does this fall within the off-payroll working regulations?
This falls outside
13. Please can you clarify which type of clearance 'Government Counter Terrorism Security Standard clearance' is? Is it CTC clearance? If the candidate doesn't have it, will you sponsor it?
The answer to the question is provided in answer to question 8
14. What agile accreditations will be accepted to meet the minimum requirements?
Agile APMG, BCS, PRINCE2 Agile, any certified Scrum qualification
15. Could you let us know the maximum number of applications (candidates) we could submit?
You can submit as many applications are you like, we will be shortlisting to ten candidates, regardless of how many you have submitted
16. Date on which feedback would be provided for the submitted applications
Friday 4th August is the date we are aiming to have provided a response to your submitted applications
17. You have requested agile accreditation as a mandatory requirement. Does this exclude senior practitioners with a wealth of agile delivery experience in both the public and private sector from applying for this role? Surely it would be better to recruit a candidate that has strong experience that one that has less experience with an accreditation.
No, this does not exclude senior practitioners; however you will be expected to clearly demonstrate your experience in your submission.