Awarded to John White PM Ltd

Start date: Monday 7 August 2017
Value: £195,552
Company size: SME
NEL Commissioning Support Unit

Health and Justice Transformation Programme – Police Custody

3 Incomplete applications

2 SME, 1 large

3 Completed applications

3 SME, 0 large

Important dates

Monday 26 June 2017
Deadline for asking questions
Monday 3 July 2017 at 11:59pm GMT
Closing date for applications
Monday 10 July 2017 at 11:59pm GMT


Summary of the work
In Temporary Places of Custody there is a programme to ensure that detainees receive equity of care whilst being temporarily detained.
Latest start date
Monday 7 August 2017
Expected contract length
Five Months with possibility of three months extension
Organisation the work is for
NEL Commissioning Support Unit
Budget range
£176,998.00 including VAT

About the work

Why the work is being done
To ensure detainee’s in temporary places of detention receive the same medical care and treatment as a person outside of temporary custody. In addition to this, to ensure continuity of care for any detainee in the criminal justice system. To aid this approach, any healthcare professional within this setting, should have the means of connecting via the N3 network, utilising an NHS PC and Smartcard to connect to NHS SPINE services.
Problem to be solved
Partner required to support the programme team with the following services:
1. Supporting the Programmes Outcomes
2. Supporting Governance throughout the programme
3. Supporting the objectives of all Projects within the overall programme
4. Supporting the programmes team by utilising an industry standard project management methodology i.e. PRINCE 2 across multiple projects
5. Data Gathering to ensure all service user are engaged and their requirements documented and defined with appropriate assurance and sign off
6. Ability to issue NHS Smartcards
Who the users are and what they need to do
There are approx. 400 places of detention e.g. Police Custody suites and courts in England. There are various healthcare provider, both private and public sector providing care in the temporary estate.
Early market engagement
Any work that’s already been done
Work started in April 2014 and the successful partner will be fully briefed on the work completed so far and the programme of work to be completed.
Existing team
The existing programme is a blend of contract staff complemented by FTEs and specialist companies.
Current phase

Work setup

Address where the work will take place
Police custody and courts nationwide. Main CSU H&J offices are based in London.
Working arrangements
Work is carried out on site (police custody suites nationwide), remotely and from the CSU office base. Attendance at regular meetings in London is required. Considerable travel and regular overnight stays will be required.
Security clearance
1. All staff engaged on the programme must be security cleared to CTC NPPV Level 2 prior to commencement.

Additional information

Additional terms and conditions
Standard Contract with detailed work packages

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • 1. Have demonstrable success in the delivery of NHS networks and ICT infrastructure projects within the last 12 months, using industry standard methodologies, processes and procedures in Police Custody.
  • 2. Demonstrable experience of matrix-managing a multi-disciplinary programme team within the last 12 months
  • 3. Have demonstrable experience in reporting, planning, risk, dependency, financial and change management aspects of a healthcare project in Police Custody within the last 12 months
  • 4. Demonstrable expertise in the transition of projects into a live service environment within the last 12 months within Police Custody
  • 5. Experience of working in places of detention delivering ICT networks, infrastructure and services
  • 6. Experience and knowledge of design and implementing an ICT refresh solution in Police Custody Healthcare
  • 7. Experience and knowledge of design and implementing Electronic Medical Record System in Police Custody
Nice-to-have skills and experience
1. Experience and knowledge of working in Courts and Tribunal settings.

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • 1. Evidence of all seven Essential skills and experience detailed in your case study.
  • 2. Willingness to align with the current programme approach
  • 3. Team structure, organisational make-up and quality of submitted CVs
  • 4. Value for money of the proposed solution. Innovation (any alternative proposals to deliver the services or to improve the quality of the services delivered).
  • 5. Nice-to-have skills and experience
  • 6. Service quality - how do they ensure they are providing the right people for the job, how do they assure quality of delivery during the work package
  • 7. Breadth of services provision - ability to flex levels, numbers, and skillsets of resources provided, to remain aligned to NEL CSU needs as the work progresses
  • 8. Technical and project management approach/solutions
Cultural fit criteria
  • 1. Need to Collaborate with various senior key stakeholders across multiple organisations.
  • 2. Need to demonstrate a flexible approach
  • 3. Need to operate in a workplace with mixed skills and experience
  • 4. Need to demonstrate an honest and transparent approach
  • 5. Need to demonstrate positive behaviours and a can-do attitude
  • 6. The approach will require discipline and capable of working across organisational boundaries in a very demanding, stressful environment.
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Case study
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

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