This opportunity is closed for applications

The deadline was Thursday 13 July 2017
NHS Blood and Transplant

ODR Discovery - User Research

7 Incomplete applications

6 SME, 1 large

15 Completed applications

13 SME, 2 large

Important dates

Thursday 6 July 2017
Deadline for asking questions
Monday 10 July 2017 at 11:59pm GMT
Closing date for applications
Thursday 13 July 2017 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
Taking Organ Donation to 2020 - Discovery phase for a ‘digital’ donor card and other content / tools to facilitate family conversations or break down barriers.
Latest start date
Monday 24 July 2017
Expected contract length
4 weeks
South West England
Organisation the work is for
NHS Blood and Transplant
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
This User researcher will be embedded in an agile delivery team consisting of Digital Delivery Manager, UX Designer, Subject Matter Expert and Business Analyst.
What the specialist will work on
1. User/focus group research leading to prototype designs for an ‘digital’ donor card and other content / tools to facilitate family conversations or break down barriers.  The key action required is: a person will tell their loved ones their decision and ask for their decision in return.
a. Understand how best to maximise the registration journey's, with family conversations embedded throughout.

2. We also need to meet marketing legalisation for 2018 around marketing channel preferences so we will also undertake a review of the changes needed to the service to support this as part of our ongoing improvements.

Work setup

Address where the work will take place
NHSBT, 500 North Bristol Park, Filton, Bristol, BS34 7QH
Working arrangements
3 days a week onsite, with the rest of the team. Travel expenses to different centres, research sessions or meetings covered only.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of researching mobile first solutions
  • Have a good understanding of available digital channels and general trends across demographics
  • Have experience of identifying opportunities within complex user journeys
  • Be able to absorb information and understand the challenge quickly
  • Have experience of being paired with a UX Designer to rapidly develop prototypes
  • Be able to quickly identify patterns and opportunities within analytical data
  • Have experience of running focus groups and lab interviews
  • Has experience of working within scrum teams, following an agile delivery methodology
Nice-to-have skills and experience
  • Experience of prototyping tools
  • have experience designing services for users with low digital literacy

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Be able to embed within an existing Digital Delivery team
  • Take responsibility for their work
  • Share knowledge and experience with other team members
  • Challenge the status quo
  • Be transparent and collaborative when making decisions
  • Comfortable presenting to and working with a range of stakeholders
  • Be able to explain findings and proposed solutions to a non technical audience
Assessment methods
Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Does this role fall within the scope of the IR35 legislation?
Yes, this role falls within IR35 legislation.
2. Please could you confirm the IR35 status of this role & daily rates
Yes, this role falls within IR35 legislation. No daily rate has been set.
3. Dear Sirs, please can you advise what the expected budget is for this piece of work ?
Given the specific nature of the specialist outlined within the requirement, this question is not applicable.
4. Is interviewing the researcher mandatory in the decision making or any other company representative is sufficient for the interview?
No, the specialist will not need to be interviewed by NHS Blood and Transplant.
5. Please could you provide further detail on the 4-week timescales for this project?
This piece of work will need to be completed within 4 weeks as outlined within the requirement. We are looking to commence this 4 week period as soon as possible, once the requirement has been awarded.