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HM Courts and Tribunal Service (HMCTS)

HMCTS Architecture Services

10 Incomplete applications

8 SME, 2 large

8 Completed applications

5 SME, 3 large

Important dates

Tuesday 4 July 2017
Deadline for asking questions
Tuesday 11 July 2017 at 11:59pm GMT
Closing date for applications
Tuesday 18 July 2017 at 11:59pm GMT


Summary of the work
HMCTS is undergoing an extensive Digital transformation for which technical architecture capability is required. The Change Portfolio's technology objective is to develop efficient, proportionate and accessible digital services delivering access to justice via appropriate modern channels. The services are being developed using microservices in accordance with the GDS Agile methodology.
Latest start date
Monday 21 August 2017
Expected contract length
Up to 2 years. 1st SOW for 3 months, subsequent SOWs dependent on Agile phase duration
Organisation the work is for
HM Courts and Tribunal Service (HMCTS)
Budget range
An estimated initial team of up to 12 people.
The MoJ's target rate is £650 per day.

About the work

Why the work is being done
HMCTS is undergoing an extensive reform transformation enabled by a technology workstream. The technology workstream spans several programmes within the change portfolio - delivering the service transformation, the supporting platform and the enabling new services. Current HMCTS services are typically supported by high-volume, paper-based processes. The Change Portfolio's main technology objective is to develop efficient, proportionate and accessible digital services delivering access to justice via appropriate modern channels. These digital services are being developed within a coherent architecture which maximises reuse.

Architecture is required to guide the design of services and maintain consistency of technical vision across the HMCTS portfolio.
Problem to be solved
Define the technology vision and platform for new technical services to support the future business operating model. This model shall be iteratively defined during a multi-year programme.
Define the future state architecture for current applications and supporting transformation path.
Who the users are and what they need to do
As a User of the Courts system I require the ability to have a digital justice system that is coherent, flexible, efficient, proportionate and accessible. I require the system to be in plain English and I do not wish to be confused by legal jargon.
As an employee of the Courts system I require the digital justice system to be efficient, easily managed and to assist me in my daily duties.
As a member of the legal judiciary I require the digital justice system to reflect the legal requirements and all elements of the Statute to remain in extant.
Early market engagement
Any work that’s already been done
Major programmes exist in both the Criminal and Civil, Family & Tribunal courts to build the future state. Within the contract the supplier will build on the body of artifacts, user research and discovery exercises.
Existing team
The Supplier will be required to provide architecture support to the Change Portfolio programmes. Within each programme are a set number of projects that are delivering transformed services or capabilities over the life of the programmes. The Supplier will be expected to augment some of the Service Project teams as well as providing discovery and delivery management capabilities for new teams yet to be formed, either to extend the capacity on existing projects, or provide the capability for the other projects due to start during 2017 and 2018. The Service Project teams follow an agile methodology.
Current phase
Not applicable

Work setup

Address where the work will take place
The initial location is 102 Petty France, London, SW1H 9AJ (the 'Base location', although some UK Travel may be expected).

The authority may consider suppliers hosting a team at their own premises. Any benefits offered by suppliers in this scenario should be reflected in the value for money section of the written proposal.
Working arrangements
The initial Statement of Work will be for a period of 3 months. Additional SoWs will be called off to meet the requirements of individual projects. SoWs will define the outcomes required and/or the list of specific architecture products needed. SoWs will typically cover a project phase and last between 3 and 6 months.
Security clearance
Baseline Personnel Security Check (BPSS) which must be dated within three months of the start date. See for further guidance.

Additional information

Additional terms and conditions
All expenses shall adhere to the Ministry of Justice standard Travel and Subsistence policy. Expenses to Base Location of works will not be paid, nor expenses within London M25 location

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • The supplier must have demonstrable experience in the Enterprise Architecture domain (3%)
  • The supplier must have access to architects with demonstrable experience in the Business Architecture domain (3%)
  • The supplier must have access to architects with demonstrable experience in the Application Architecture domain (3%)
  • The supplier must have access to architects with demonstrable experience in the Data Architecture domain (3%)
  • The supplier must have access to architects with demonstrable experience in the Technical Architecture domain (3%)
  • The supplier must have access to architects with demonstrable experience in the Security Architecture domain (3%)
Nice-to-have skills and experience
  • Have experience of working within programmes governed by the Government Digital Services Manual (3%)
  • Have experience of working under Agile develoment methodolgies (3%)
  • Have experience of Domain Driven Design (3%)
  • Have experience of design for the following Cloud Services (public and private), ECMAScript frameworks (inluding Angular.js jQuery Node.js), Java, RDBMS, NoSQL(3%)
  • Have experience of design in line with NCSC guidelines (3%)

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Proposed Team Members: minimum of 3+ years experience in multidiscipline teams, on large-scale projects. Describe the teams who’ll be doing the work and how they’ll work together in each team(5%)
  • Provide named individuals and cv's for initial team of 4 persons covering the essential architecture domains, demonstrating experience of working in agile multi-vendor teams(5%)
  • Describe how will you ensure that HMCTS is supplied with high quality and appropriately skilled team specialists, whilst minimising HMCTS's effort in screening the proposed team members(4%)
  • Describe your approach to adding, replacing and rotating new team members, within a 2 week notice period, to the existing team without reducing the teams velocity(3%)
  • Provide three referenceable client focussed case studies where your company have provided the desired service capability; please identify the proposed team member(s) that were part of the delivery team(7%)
  • Describe how you intend to measure and manage quality and speed of delivery within the team to ensure continuous improvement(2%)
  • Propose your approach for enabling digital teams, delivering capability and ensuring that knowledge transfer is conducted during handover of project outputs to the HMCTS BAU maintenance team(4%)
  • Give examples of KPIs and SLAs that you would be prepared to commit to for this contract, including ability to provide high calibre substitutes/replacements within 2 weeks(2%)
  • Explain the Value Proposition; value for Money, how the proposal will optimise costs, and generate savings. Demonstrate how discounts will be linked to volume and duration(5%)
Cultural fit criteria
  • Explain the approach for working with multi-vendor teams across multiple projects at different locations (3%)
  • Explain how you will ensure collaboration at all levels of the project and programme delivery between users, team members, and management. Give examples of where you have taken this approach(2%)
Payment approach
Time and materials
Assessment methods
  • Written proposal
  • Case study
  • Reference
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Q: Will there be a briefing call?
A: The Business has opted not to have a briefing call on this occasion for this requirement. If you have any further questions please submit through the portal.
2. Q: Would we be excluded for offering a bid with a rate higher than your target day rate of £650?
A: Thank you for your clarification question. You would not be excluded for offering a higher rate; however, a price above the target rate will evidently score lower in evaluation than a price that is on / below the target rate. Please don't hesitate to get in touch through the portal should you require further clarification.
3. Q: Will the commercial team provide feedback to all bidders following the scoring and selection process?
A: I can confirm that HMCTS will provide written feedback at the ‘scoring and selection’ stage of the process to all bidders which shall be a summary of the key strengths / weaknesses of the suppliers submission