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Incomplete applications

Incomplete applications
4 SME, 1 large

Completed applications

Completed applications
18 SME, 7 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Sunday 4 June 2017
Deadline for asking questions Friday 9 June 2017 at 11:59pm GMT
Closing date for applications Sunday 18 June 2017 at 11:59pm GMT


Opportunity attribute name Opportunity attribute value
Summary of the work The requirement is initially for a client side Programme Delivery Manager to manage and direct the technology resources required to deliver the programme. This may extend to other non-development client side roles (previously elaborated) as the needs of the programme evolve.
Latest start date Tuesday 1 August 2017
Expected contract length Up to 24 months, inital work package will be 4-6 months.
Location London
Organisation the work is for Home Office
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done To support Border Immigration & Citizenship Systems (BICS) plans to transform the architecture of our border and visa processes with the aim of improving security, business efficiency and customer service, including digitisation.
Problem to be solved From a technical perspective, the programme will be required to build the new digital capabilities required to support the BICs plans. A key element of which will include further digitisation of components of the visa product. The requirement is initially for a client side Programme Delivery Manager. This may extend to other client side roles including project management office, business analysts, scrum masters, technical architects, business change roles, test and QA roles, as the programme needs evolve. At peak no more than 3-4 of these roles is expected. The intention is that the development team will come via existing contracts.
Who the users are and what they need to do The users will be travellers wanting to enter the UK but there are also key internal user groups that include caseworkers from UKVI, Border Force Officers and Immigration Enforcement Officers.
Early market engagement
Any work that’s already been done A discovery has been run and identified a number of key next steps.
- Conduct user research for a trial group of users
- Prepare high level user stories (scenarios) to inform design
- Secure support from other programmes to carry out technological development for trials and agree roles and responsibilities
- Design & agree roadmap for delivery of trials and success criteria.
Existing team A digital team of user researchers, designer, lead developers and product manager formed the Discovery team and are preparing for user engagement with a trial group.
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place 2 Marsham Street initially then Croydon from summer / autumn 2017
Working arrangements Expenses will need to conform with Home Office HR policies and travel will not be payable within the M25. The team is expected to work across the multiple sites; the main sites are expected to be Westminster then Croydon. The team must be available during standard Home Office working hours.
Security clearance The role(s) will require SC clearance

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Outline experience of performing a client side role within an organisation during the last three years.
  • Outline experience managing a technology roadmap for a complex programme with multiple dependencies and stakeholders.
  • Outline experience managing development team(s) to deliver the required capabilities on the roadmap.
  • Demonstrate understanding and ability to deliver digital services/products to the Government Digital Service standards.
  • Demonstrate ability to mobilise resources within the timescales and to manage their performance over the entire contract duration.
  • Outline experience of handing over an Application to the business as usual service owner post go-live.
Nice-to-have skills and experience
  • Previous successful experience delivering digital services within Government.
  • Proven track record of building services with robust disaster recovery plans in place.
  • Demonstrate ability to collaborate and function within a complex ecosystems of suppliers and internal stakeholders, and ensuring that the end user needs are represented and met.

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Identify named team members including CVs and relevant experience
  • Ability to mobilise the team quickly and approach to service continuity
  • Ability to flex up and down resources, whilst ensuring quality and consistency
  • Approach and methodology to meeting the requirements
  • Approach to ensuring value for money
Cultural fit criteria
  • Ability to function effectively and collaborate in a multi-supplier environment
  • Working successfully in complex public sector organisations
  • Approach to proactive issue management, problem resolution and improving ways of working
Payment approach Time and materials
Assessment methods Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. Is this role just for one person? If others are needed, how long will it take to identify the need/specification for work to be carried out? on what basis (ad-hoc)? Will future needs be based on requiring the same skillset? The programme has financial approval for one role at this stage. The demand for any further roles will continue to be identified from the planning process which is currently in-flight and would also be subject to programme financial approval. The potential skill sets of any further roles are as per those outlined in the DOS opportunity description.
2. What are the outcomes expected to be delivered as part of this project? The Programme Delivery Manager is expected to "manage and direct the technology resources required to deliver the programme." How will it be judged that they have met that criteria The programme delivery is aligned to the GDS agile delivery lifecycle phases (Discovery, Alpha, Beta, Live). The Programme Delivery Manager is expected to successfully manage the delivery of the agreed outcomes for each of these phases
3. Please can you advise if this falls inside IR35? This contract would probably be deemed outside the intermediaries legislation (IR35) but could be affected by factors outside HO control. HO assumes no liability and will grant no guarantee of status.
4. What are the anticipated number one type of roles required for this delivery? No more than 5 roles at anyone time are anticipated.
5. If there is an incumbent supplier from Discovery, will they be expected to compete for this opportunity? The current team is made up of a variety suppliers and internal staff. This procurement will create a client side team allowing for new roles to be facilitated as the project develops. Any supplier on the DOS outcomes framework is eligible to apply, including incumbents.