Awarded to Caution Your Blast Ltd

Start date: Thursday 21 July 2016
Value: £46,000
Company size: SME
Government Digital Service

WP1116: Transformation Service Manager

0 Incomplete applications

33 Completed applications

32 SME, 1 large

Important dates

Published
Thursday 16 June 2016
Deadline for asking questions
Thursday 23 June 2016 at 11:59pm GMT
Closing date for applications
Thursday 30 June 2016 at 11:59pm GMT

Overview

Specialist role
Service manager
Summary of the work
We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams.
Latest start date
25/07/2016
Expected contract length
Up to a maximum of 2 years with regular reviews
Location
London
Organisation the work is for
Government Digital Service
Maximum day rate
£950

About the work

Early market engagement
None
Who the specialist will work with
You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches.
What the specialist will work on
We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation.

We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams.

Work setup

Address where the work will take place
Government Digital Service
Aviation House
125 Kingsway
London
WC2B 6NH

The specialist will be required to work on other Government department sites as required. The will be in London and elsewhere in the UK. Maximum time on a client site is likely to be 3 days per week.
Working arrangements
We are looking to agree flexible ways of working with the chosen supplier. We anticipate this will be on average 1 day per week and may be somewhat irregular. We anticipate therefore that this work will suit a supplier who undertakes multiple engagements at a single time.
Security clearance
Minimum Baseline Personnel Security Standard

Additional information

Additional terms and conditions
None.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Recent demonstrable experience of delivering digital, data and technology transformation in government
  • Recent demonstrable experience of leading organisational design change within government & a clear understanding of the cultural changes required to achieve it
  • Recent demonstrable experience of leading the delivery of government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process
  • A deep understanding of, and experience with the Service Manual and Service Standard
  • A deep understanding of the business processes and operating model required to support digital delivery and change management in government
  • A very good understanding of user research and service design and experience of introducing these capabilities into government.
  • Experience of using a number of tools and techniques when consulting with government departments and teams (you may be required to demonstrate these)
  • Experience of setting strategy, visions and goals
  • Expertise in agile
  • Expertise in process design
Nice-to-have skills and experience
  • explain the context and outcomes of using - value chain mapping
  • explain the context and outcomes of using - roadmapping
  • explain the context and outcomes of using - service mapping
  • explain the context and outcomes of using - Business and operating model canvas

How suppliers will be evaluated

How many specialists to evaluate
3
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Agile principles at the core of everything
Assessment methods
  • Work history
  • Reference
  • Interview
  • Scenario or test
  • Presentation
Evaluation weighting

Technical competence

75%

Cultural fit

5%

Price

20%

Questions asked by suppliers

1. Can we please arrange for a briefing call to discuss the project and business requirements? We need some clarity over the technical requirements
All questions should be submitted in writing in order that the answers should be shared with all suppliers