Government Digital Service

WP1116: Transformation Service Manager

0 Incomplete applications

32 SME, 1 large

Specialist role: Service manager
Summary of the work: We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams.
Latest start date: 25/07/2016
Expected contract length: Up to a maximum of 2 years with regular reviews
Location: London
Organisation the work is for: Government Digital Service
Maximum day rate: £950

Early market engagement: None
Who the specialist will work with: You will be working with the Head of Government Transformation Support and the Transformation Support team. The team consists mostly of Transformation leads. Additionally you will also be required to work with departments and teams across government to help test new approaches.
What the specialist will work on: We are building a new team within GDS called the Transformation Support Team. We will help departments or teams understand, start, and make progress with digital transformation.

We require an experienced Service Manager with a deep understanding of Digital Transformation in the public sector to help us design, develop and test the Transformation Support Service. Specifically this will be helping define our ways of working, approaches, tools and techniques when advising government departments and Teams.

Address where the work will take place: Government Digital Service
Aviation House
125 Kingsway
London
WC2B 6NH

The specialist will be required to work on other Government department sites as required. The will be in London and elsewhere in the UK. Maximum time on a client site is likely to be 3 days per week.
Working arrangements: We are looking to agree flexible ways of working with the chosen supplier. We anticipate this will be on average 1 day per week and may be somewhat irregular. We anticipate therefore that this work will suit a supplier who undertakes multiple engagements at a single time.
Security clearance: Minimum Baseline Personnel Security Standard

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience: Recent demonstrable experience of delivering digital, data and technology transformation in government

Recent demonstrable experience of leading organisational design change within government & a clear understanding of the cultural changes required to achieve it

Recent demonstrable experience of leading the delivery of government digital services and a deep understanding of the Discovery, Alpha, Beta, Live process

A deep understanding of, and experience with the Service Manual and Service Standard

A deep understanding of the business processes and operating model required to support digital delivery and change management in government

A very good understanding of user research and service design and experience of introducing these capabilities into government.

Experience of using a number of tools and techniques when consulting with government departments and teams (you may be required to demonstrate these)

Experience of setting strategy, visions and goals

Expertise in agile

Expertise in process design
Nice-to-have skills and experience: explain the context and outcomes of using - value chain mapping

explain the context and outcomes of using - roadmapping

explain the context and outcomes of using - service mapping

explain the context and outcomes of using - Business and operating model canvas

How many specialists to evaluate

Cultural fit criteria

Assessment methods

Evaluation weighting

Technical competence

75%

Cultural fit

Price

20%

1. Can we please arrange for a briefing call to discuss the project and business requirements? We need some clarity over the technical requirements: All questions should be submitted in writing in order that the answers should be shared with all suppliers