Awarded to IAsquare (Dialect Labs)

Start date: Monday 14 August 2017
Value: £18,960
Company size: SME
Department for International Development

User Research on the UK Development Tracker

21 Incomplete applications

18 SME, 3 large

25 Completed applications

20 SME, 5 large

Important dates

Thursday 25 May 2017
Deadline for asking questions
Thursday 1 June 2017 at 11:59pm GMT
Closing date for applications
Thursday 8 June 2017 at 11:59pm GMT


Summary of the work
Please e-mail Philip Kerrigan -

Phil will supply a full ToR that I am unable to attach here on request. All questions should also be directed to Phil.
Latest start date
Monday 12 June 2017
Expected contract length
To be completed by 31 July 2017
No specific location, eg they can work remotely
Organisation the work is for
Department for International Development
Budget range

About the work

Why the work is being done
DFID and UK Government partners publish data on our activities in the International Aid Transparency Initiative (IATI) standard. DFID doesn’t work in isolation to provide aid to the poorest people; we work with other peer agencies, governments, multilateral agencies, NGOs and the private sector to help deliver our programmes of work. We require our downstream partners to publish IATI data and provide linkages back to the funding partners.
DFID use the IATI data to show how the UK is supporting developing countries on the Development Tracker website.
Problem to be solved
The aim of this engagement is to develop a deeper understanding of the current needs of existing and potential users of DevTracker, to use in redeveloping the site to better meet those user needs, particularly to improve accountability to the UK taxpayer and those we are trying to help. This will help ensure we are providing access to balanced and meaningful information about where, for whom and how our money is spent and the results it achieves.
Who the users are and what they need to do
DevTracker was developed with a wide range of users in mind
• Member of the UK public
• Developing country public and government
• Development specialist
• Partner country government
• Partner/supplier
• DFID employees/ministers
Early market engagement
Any work that’s already been done
Existing team
The recipient of this service will be the Department for International Development (DFID). The supplier will report to John Adams as the service manager for our Open Data Service
Current phase
Not applicable

Work setup

Address where the work will take place
Could be wide UK
Working arrangements
No need for the contractor to be full-time in AH, as most of the users they want to interview will be UK public or overseas. No need to travel overseas.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Engagement and policy user research
  • break down the work to ensure that we start to realise value as early as possible.
  • Identification of target groups
  • Assessment of online systems to establish meeting user needs
  • Usability testing skills
Nice-to-have skills and experience

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Approach and methodology
  • How the approach or solution meets your organisation’s policy or goal
  • Estimated timeframes for the work
  • How they’ve identified risks and dependencies and offered approaches to manage them
  • Value for money
Cultural fit criteria
  • Works well in a team
  • No blame culture
  • Knowledge sharing
  • Work with people with low technical expertise
Payment approach
Capped time and materials
Assessment methods
Written proposal
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. A supplier has asked a question about ‘User Research on the UK Development Tracker’.

They asked:

What is the timetable for shortlisting and full tender submission (given there is only 4 days between submission of EoI and contract start date).
It is hoped that there will be a quick turnaround in DFID and 12 June is best endeavours. If we cannot meet this date in advising winner then we will notify you asap. If this is unachievable for you then you should state this in your response and provide what is to you a reasonable schedule.

Please e-mail Philip Kerrigan -
Phil will supply, on request, a full ToR that I am unable to attach here. All questions should also be directed to Phil.
2. Do you have an indication of budget for this project?
DFID do not supply budget details when seeking bids
3. How many DFID people/teams are there that need to be involved in the internal stakeholder research?
• We would estimate around 10, but are open to suggestions on sample sizes.
4. There is an application on the digital marketplace but the TOR document asks for a max 5 page proposal. Do you require us to complete both of these, are you able to confirm?
For this opportunity I would like you to use both ie complete the Digital marketplace application and also e-mail a proposal. To avoid duplication simply state covered in proposal. I will be providing the e-mail address
5. What scale of end user sample do you envisage participating in this research (i.e. how many respondents/testers)?
We are open to advice on what would give us a good enough indication of user need while keeping the overall size of the study reasonable. We are seeking a representative cross-section with a good balance, and this study design forms part of activity 2 in the TORs.
6. Can DFID provide introductions to developing country government contacts and partner country government contacts?
Yes, we can provide some contact details and introductions.
7. What type of job roles would be covered by ‘development specialist’?
A professional working in international development – a programme manager, adviser, senior responsible owner, policy specialist, data analyst in DFID or implementing agency.
8. What type of job roles would be covered by ‘partner/supplier’ ?
Similar to ‘development specialist’ but covering people working in partner organisations (private sector, civil society, multilateral agency).
9. The assessment of the DevTracker system’ do you envisage an expert review of the system in addition to the usability testing with end users?
Yes, if that contributes to our overall assessment of how the DevTracker meets user needs, but is not an essential deliverable. Bear in mind that there are design constraints in the use of GOV.UK guidelines
10. What technology is the Devtracker based on?
11. How many countries does DFID cover, how many does the Devtracker reach?

DevTracker covers all DFID programmes worldwide, plus programmes from other government departments.
12. How many users in a target user group would you anticipate need to be contacted to create a reliable data set to analyse?
We are open to advice on what would give us a good enough indication of user need while keeping the overall size of the study reasonable. We are seeking a representative cross-section with a good balance, and this study design forms part of activity 2 in the TORs
13. What user analytics and feedback has already been collected by DFID whilst the Devtracker has been operational?
We have conducted user research to gather feedback on the subscriber emails, this resulted in 100 responses from the user community which were analysed and used to inform a number of recommendations for improvements to the format of the emails
14. Do you already have contacts within the existing user groups?
Yes, we have existing contacts and can seek volunteers from those user groups
15. Where should proposals of up to 5 pages be submitted?
Please submit to