Department for Business, Innovation & Skills

PR-0107 Service Designer 1 in the BIS Digital Group

Incomplete applications

0
Incomplete applications

Completed applications

25
Completed applications
23 SME, 2 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 20 May 2016
Deadline for asking questions Friday 27 May 2016 at 11:59pm GMT
Closing date for applications Friday 3 June 2016 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Specialist role Service manager
Summary of the work To work with the Transformation Lead to design and build the IT Services Portfolio for the programme, and helping to transform existing services across BIS and its partner organisations.
Latest start date 01/07/2016
Expected contract length 24 months, but may be shorter, depending on how the project develops and the needs.
Location London
Organisation the work is for Department for Business, Innovation & Skills
Maximum day rate

About the work

About the work
Opportunity attribute name Opportunity attribute value
Early market engagement
Who the specialist will work with The individual will work with the Transformation Lead, Partner Organisations IT Leads, and CTP (Common Technology platform) team.
What the specialist will work on Review commercial contracts to extrapolate the services being delivered across Business Partner Organisations. Manage Services Portfolio, ensure live services are fully defined in the Service Catalogue. Translate complex business requirements into service requirements to inform solution design and procurement processes. Understand and manage the impact of change, ensure quality standards and design principles are met for newly services. Translate business requirements into service requirements to inform and direct Service Design to bring services into operational use; ensure that ongoing support is affordable and can be delivered within Live Services capabilities. Contribute to the definition of design policies, principles and guidance.

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET
Working arrangements Monday to Friday on site.
A professional working day, hours and working pattern as needed to deliver the service in an efficient way.
Mainly based from our office in Westminster, London.
Security clearance Minimum Baseline Personnel Security Standard

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • 3+ year service design experience (Scores 30%)
  • 1 year of commercial contract reviews (scores 10%)
  • ITIL V3 Expert (Score 5%)
  • Experience of successful service transition and service operations (Score 5%)
  • Experience of working in an agile team (Scores 5%)
  • Ability to quickly research and learn new programming tools and techniques (Scores 1%)
  • Current / most recent role mainly as a designer rather than a manager (Scores 2%)
Nice-to-have skills and experience Have previous experience in a government transformation programme (Scores 1%)

How suppliers will be evaluated

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many specialists to evaluate 3
Cultural fit criteria
  • Do you work well in a collaborative agile team? (Scores 5%)
  • Demonstrate courage (e.g. can express controversial views, confront reality, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) (Scores 3%)
  • Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, acknowledge weaknesses) (Scores 3%)
  • Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team) (Scores 2%)
  • Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect) (Scores 3%)
  • Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) (Scores 2%)
  • Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic) (Scores 2%)
Assessment methods
  • Work history
  • Interview
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

No questions have been answered yet