Start date: Tuesday 2 May 2023
Value: £79,200
Company size: SME
The Department for Works and Pensions

DWP User Researcher Accessibility Technologies

3 Incomplete applications

2 SME, 1 large

12 Completed applications

10 SME, 2 large

Important dates

Wednesday 1 March 2023
Deadline for asking questions
Friday 3 March 2023 at 11:59pm GMT
Closing date for applications
Wednesday 8 March 2023 at 11:59pm GMT


Specialist role
User researcher
Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
User Researchers will be key to a multi-disciplined DWP Accessibility Technologies team delivering accessibility technologies. You are required to plan and lead user research activities, prioritising decisions and work based on user needs. An expert in problem definition and selecting appropriate research strategies to tackle issues and understand user needs.
Latest start date
Saturday 1 April 2023
Expected contract length
6 months
North West England
Organisation the work is for
The Department for Works and Pensions
Maximum day rate
£750.00 Inside of IR35

About the work

Early market engagement
Who the specialist will work with
You will be working as part of an internal multidisciplinary Accessibility Technologies product team and will have access to team members, leadership and our users.
What the specialist will work on
You will be working as part of an internal multidisciplinary Accessibility product team helping to deliver accessibility technologies improving user experience.You will be accountable for the end-to-end delivery of research, developing and delivering research that considers the time & budget vs outcomes perspective. You will bring to team your recommendations and insights that focuses on user behaviours and experiences based on evidence gathered using a range of research methods.

Work setup

Address where the work will take place
Manchester HUB 2 St Peter’s Square, Manchester, M2 3AA
Sheffield HUB Kings Court, 80 Hanover Way, S3 7UF
Blackpool HUB Peel Park, Brunel Way, Blackpool, FY4 5ES
Working arrangements
Working arrangements will be a blend of remote working and working from a HUB site, you will spend roughly 40% of your time onsite and 60% at home. Regular travel to Sheffield HUB site will be required.
Security clearance
BPSS minimum security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of doing research for internal applications for large private organisations or Government departments
  • Experience of user-centered analysis and design
  • Experience of using a range of research methods to generate insights
  • Experience of using qualitative and quantitative methods based on requirements
  • Experience of working in agile software development teams, helping to prioritise features utilising research and problem definition
Nice-to-have skills and experience
  • Experience of doing research for accessibility related user needs/problems
  • Experience of doing user research with Digital Workplace solutions context
  • Strong Communication skills
  • Able to present recommendations and findings to senior leadership

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Work collaboratively with team members, other stakeholders, users and suppliers
  • Be transparent and collaborative when making decisions;
  • Have a no-blame culture and encourage people to learn from their mistakes;
  • Take responsibility for their work
  • Share knowledge and experience with other team members
  • Challenge the status quo; Be comfortable standing up for their discipline;
  • Can work with clients with low technical expertise
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there an incumbent?
No this is a new role
2. Is the day rate inclusive of VAT?
No, this role is inside IR35 but day rate is exclusive of VAT
3. Is the day rate inclusive of VAT?
No, this role is inside IR35 but day rate is exclusive of VAT
4. There appears to be an identical role to this one advertised on the PSR framework. Can you please confirm if this is the same role or different?
This is a different role than the one advertised on PSR