This opportunity is closed for applications

The deadline was Friday 27 January 2023
Department for International Trade

International Participant Recruitment

4 Incomplete applications

4 SME, 0 large

2 Completed applications

2 SME, 0 large

Important dates

Friday 13 January 2023
Deadline for asking questions
Friday 20 January 2023 at 11:59pm GMT
Closing date for applications
Friday 27 January 2023 at 11:59pm GMT


Summary of the work
Contract to recruit participants from non-UK companies to attend user research sessions at the Department for International Trade.
Research dates
Call-off contract from 2 years from Contract Award.
Organisation the work is for
Department for International Trade
Budget range
£200,000 for a two-year contract. Price per participant (including management fees and incentives). Invoices issued against each individual project.

About the work

Early market engagement

About the research

Description of your participants
The majority of users will need to meet the following requirements:

Employed by or runs non-UK based businesses that are interested in one of the following activities:

- Expanding their business to the UK
- Making a capital investment into the UK (purchasing land, stock, housing etc.)
- Merging with or acquiring businesses in the UK
- Buying goods or services from the UK

Participants will have significant responsibility for making decisions about, executing, or researching the above activities.

The recruiter will be expected to recruit users with additional requirements when necessary (e.g., participants must come from specific industries or specific roles). In these situations the department will discuss the brief with the recruiter and allow for additional lead time and costs.
Assisted digital and accessibility requirements
Approximately 1/10 users recruited should have either low digital skills or accessibility requirements. The recruiter should, over the contract term, be able to recruit the full range of users with accessibility requirements (visual, hearing, cognitive, mobility, etc.).
Research plan
The Contract will cover multiple research plans. The recruiter will be expected to adapt to new requirements as new plans emerge. Multiple recruits may run simultaneously.
Research location
All research will be remote.

However in the future researchers may be interested in arranging face to face interviews in the participants home country. Researchers may fly out to another country and run multiple interviews with international participants.
Access restrictions at location
All research is expected to be remote but the London office is wheelchair accessible, if required.
Number of research rounds
There will not be a set number of rounds.
Number of participants a round
The size of rounds will vary depending upon the research projects.
How often research will happen
This is yet to be determined. This could be fortnightly, however, the exact requirements will be dependent on business dates.
Evening or weekend research
Weekday evenings

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Able to deliver research participants, including employees of non-UK businesses interested in expanding to other countries, capital investment and importing goods and services (5%)
  • Able to deliver research participants that have accessibility needs or assisted digital needs (3%)
  • Able to manage participant recruitment workload of large organisation with multiple research projects and multiple researchers, whilst consistently delivering a quality service (4%)
  • Able to manage administrative and logistical tasks of recruiting participants, including getting consent for all user research sessions, scheduling, paying participants, ensuring participants can join sessions, ensuring participants understand GDPR-and-privacy-documents-(3%)
  • Able to ensure delivery of correct number of participants by preventing participants from not showing up and promptly replacing dropouts (4%)
  • Able to work effectively to short timescales whilst still meeting participant specifications (3%)
  • Able to deliver participants to take part in a range of alternative research activities including but not limited to usability tests, interviews, surveys and diary studies (3%)
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Describe how you would recruit users that have accessibility or assisted digital needs within small user groups (for example, CEOs of food and drink companies) (10%)
  • Describe how you would ensure that you deliver a consistent high-quality service throughout a two-year contract. Include ways you would address a decline in quality, how you manage risks and-dependencies-(10%)
  • Describe how you will ensure availability of suitable participants during the life of the contract (15%)
  • PRESENTATION: Imagine a DIT researcher requests you recruit a group of research participants for usability testing. Describe the steps you would take to deliver the request, from receiving the initial-request-to-the-conclusion-of-the-work,-including-any-actions-you-would-expect-DIT-to-take-(3%)
  • PRESENTATION: Describe how you would update and inform DIT of ongoing work during a research project and how you would prevent miscommunications and failure to communicate (3%)
  • PRESENTATION: Imagine that you are asked to recruit a group of users that appear difficult to recruit and you are uncertain that you will be able to deliver within-the-deadline.-Please-outline-what-steps-would-you-take-(4%)
  • SOCIAL VALUE: Theme 4: Equal Opportunity. Policy Outcome: Tackle workforce inequality. Criteria 6.2. Describe the commitment your organisation will make to ensure that opportunities under the contract deliver the-policy-outcome-and-award-criteria-(5%)
  • SOCIAL VALUE: Theme 5: Well-being. Policy Outcome: Improve Health and Wellbeing. Criteria. 7.1. Describe the commitment your organisation will make to ensure that opportunities under the contract deliver the-policy-outcome-and-award-criteria-(5%)
Additional assessment methods
Evaluation weighting

Technical competence






Questions asked by suppliers

1. In order to quote for you could you provide more detail on the type / definition of the participants please. Expected level of seniority / size of business / whether they can have existing operations in the UK / what sort of business sectors have come up in the past / and what sort of markets from outside of the UK looking to invest inwards to UK would you need (and if those people would all be based currently outside of the UK) – a bit more detail would be really helpful
All users we request will need to work companies based in outside the UK but we would be looking for a range of users along the vertices you’ve mentioned:

- Seniority: We’re interested in people who are making or informing decisions on investment within companies. This will usually be founders and managing directors in smaller companies but may be delegated to business development managers and similar roles in larger companies

- Company size: We would like to speak all company sizes but majority of users will expected from to be small-and-medium sized companies (10-250-employees)

- We-are-interested-in-both-companies-that-have-already-setup-in-the-UK-and-companies-that-haven’t-yet.-Either-is-acceptable-as-long-as-they-are-potentially-interested-in-starting-setup-or-expanding-in-the-UK

- Relevant-sectors:-We-are-interested-speaking-to-companies-from-a-range-of-sectors-but-we’ve-seen-higher-recruitment-success-in-these-areas:-Food,-agriculture,-textiles.-Additionally-we-are-interested-in-finding-more-companies-in-the-creative-and-technology-sectors

- Markets:-80%-of-the-target-audience-is-based-in-Europe-and-North-America.-We-expect-the-majority-of-recruits-to-come-from-these-regions-though-we-will-be-interested-in-recruiting-a-smaller-amount-of-participants-from-the-rest-of-the-world-particularly-China,-India,-Japan-&-Australia