Tuesday 6 September 2022
Deadline for asking questions
Tuesday 13 September 2022 at 11:59pm GMT
Closing date for applications
Tuesday 20 September 2022 at 11:59pm GMT
Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
MI/BI is a workstream within OneIPO’s Transformation Programme. Alpha’s objective is to undertake the User Research, Service Design, and Technical analysis/design required to produce options to be delivered in Beta to hit MI/BI’s MVP. Alpha must identify business-critical work required for OneIPO’s MVP deadline (September 2023).
Latest start date
Monday 14 November 2022
Expected contract length
24 months with option to extend for 6 months
Organisation the work is for
Intellectual Property Office
About the work
Why the work is being done
The IPO is part-way through a digital Transformation Programme, OneIPO. The existing rights-based services and operating model are being replaced with a new, integrated way of working, to enable:
- A ‘OneIPO’ service to create a less fragmented user journey and a more efficient IP service lifecycle
- Aggregated and cleansed data; a ‘single source of truth’
- Updated underpinning systems/technology to ensure secure and more efficient maintenance
As part of the Programme, delivery of an operationally viable MI/BI MVP by September 2023 is a critical dependency to ensure continual successful operation of IPO.
Following a successful Discovery phase, IPO are looking for a delivery partner to support them in undertaking Alpha/Beta phases.
Problem to be solved
IPO requires a Delivery Partner to deliver:
- an operationally viable MI/BI MVP by September 2023
- a Data Visualisation and Discovery Tool to enable users to access reports
- a Data Repository and associated pipelines to aggregate all relevant data
- an assessment of methods to allow internal analysts to proactively experiment with data
- a flexible design to work alongside existing systems and enable a seamless transition from legacy to transformed data sources
Who the users are and what they need to do
Our users are predominantly internal. These include members of the corporate team who need access to KPIs, Service Owners and Business Area leads who need to understand the performance of their services/areas, and 'super users' such as analysts who need to be able to 'deep-dive' into data to gain valuable new insights to support IPO's growth and development.
We identified 2 external user groups : other IP offices and other government departments. These users need access to data and analysis to fulfil policy or legal requirements.
We also found that some of the existing OneIPO personas have additional MIBI requirements.
Early market engagement
The IPO carried out 3 stages of market engagement activity:
1. Supplier Day 1 - the IPO held a session on the 10th June 2022, providing insights into the proposed Alpha & Beta Project phases, where 7 Suppliers were in attendence.
2. Supplier Interviews – held w/c 20th & 27th June 2022, which included individual supplier presentations in response to 9 questions shared by IPO on the 10th June event. 5 suppliers participated. Key themes from responses have been incorporated into the procurement approach and ITT documentation.
3. Supplier Day 2 - the IPO held a session on the 9th August 2022, providing further insights post the Discovery phase of the Project, where 4 suppliers were in attendance.
Any work that’s already been done
A Discovery phase has recently completed. During Discovery, we defined our: Strategy, As-is Landscape, To-be (technical) Scope and Scope Options (including a draft high-level architecture), User Personas and Requirements, high-level Service Blueprint, Legacy Decommissioning Approach, and a draft set of plans for Alpha/Beta. Access to this information will be made available to the winning supplier.
The Delivery Partner will work with IPO staff, including:
- MI/BI BAU and Project team
- Existing suppliers
- Other One IPO Project teams
- One IPO Strategic Delivery Partner
Existing roles within the MIBI Project team include:
- MI/BI Executive Sponsor
- MI/BI Service Owner
- Product Owner
- Project Manager
- Product Support
- Business Support
- PMO support
- Business Change
- MIBI SMEs
The MIBI workstream has engaged Leadership and Director Sponsorship including Service Owner, Tech Lead, HR Lead, Delivery Lead, Commercial Lead, Data Lead, Programme Manager, Support Lead, Product Support Lead and Business Change Lead.
Address where the work will take place
It is expected that work will take place flexibly between the supplier offices, IPO locations and remote working. Resources will be expected to travel and work from locations within London and Newport as required, this will be at the expense of the Delivery Partner.
The primary location for this work will be:
Intellectual Property Office
The Delivery Partners’s resources will work as part of a blended delivery team, working remotely but using IPO supplied equipment, Monday-Friday usual office hours. More flexibility may be arranged by mutual agreement after an initial onboarding process.
We expect team(s) to reflect the roles and capabilities listed in the Essential Skills section. The team will work in a hybrid of both agile and waterfall disciplines, operating within the IPO governance framework. A ways of working session will be run with the full Project team during Sprint 0a
Given the nature of work, BPSS is a minimal requirement to onboard, however Consultants are required to have SC clearance. IPO can support the SC Clearance process if necessary and Consultants must be willing to undertake the clearance with a reasonable expectation of passing.
Resource must be UK based.
Additional terms and conditions
The Supplier will work in a multi-supplier eco-system. As a pre-requisite, Suppliers must sign-up to IPO's Collaboration Agreement.
Compliance - Legal, Regulatory & Standards:
• Must have at least one of the following certifications scoped to the appropriate service for system and hosting – ISO 27001, SOC2, Cyber Essentials or equivalent.
Data Privacy - Location & Jurisdiction:
• Must be hosted within one of the following regions–UK (preferred), EEA. If outside UK need Data Protection Officer approval.
• Service must demonstrate it is regularly penetration tested in-line with CHECK scheme.
In-line with the Service_Classification, as outlined in the Service_Continuity_Policy.
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
Essential skills and experience
- Demonstrate experience of delivering a successful MI/BI project on Microsoft cloud infrastructure
- Demonstrate experience of working in a formal knowledge transfer framework and building capability in client departments, leaving a self-sufficient, sustainable internal capability
- Demonstrate experience of maintaining alignment and managing dependencies across a Transformation programme of work, working as a collaborative supplier to meet time and quality objectives of the client
- Demonstrate experience of taking over from a previous supplier part-way through a large programme, ensuring adequate transfer of knowledge and maintaining delivery velocity
- Demonstrate experience building fully automated ETL pipelines to consolidate disparate legacy data sources
Nice-to-have skills and experience
- Demonstrate Previous experience delivering innovative techniques, tools and processes, within the solution, to drive transformational benefits
- Demonstrate experience working with the Government Digital Services framework
- Demonstrate experience in integrating an Agile delivery methodology whilst maintaining alignment with Waterfall Programme governance to best suit the outcome of a project
How suppliers will be evaluated
All suppliers will be asked to provide a written proposal.
How many suppliers to evaluate
- Case study of previous experience of MI/BI delivery - 15%
- Relevant Technology experience – 10%
- Delivery approach,plan,methodology& risk mitigation strategy - 10%
- Onboarding and plan for seamless integration with IPO Project team – 5%
- Team structure, role by role competency - 10%
- Through life contract management & reporting approach - 5%
Cultural fit criteria
- Have an inclusive approach to engaging with internal stakeholders that will support project success - 1%
- Work transparently, and collaboratively as one team with our organisation and other suppliers – 1%
- Share their approach, knowledge transfer and experience with other team members and seek actionable feedback - 1%
- Have experience of working with Government or other highly regulated departments - 1%
- Have evidence of how the supplier takes ownership of problems and resolves issues - 1%
- Show how your current operating practices feed's into improving social value and if successful with your tender how that will feed into your social value objectives. – 2%
- How you will implement & measure your commitment to social value inline with the delivery plan – 4%
- How your organisation would ensure a diverse supply chain that is accessible to all types of businesses from diverse backgrounds. – 2%
- How you represent yourself as a diverse and equal organisation. – 2%
Additional assessment methods
- Case study
- Work history