This opportunity is closed for applications

The deadline was Wednesday 10 August 2022
DWP - DWP Place (Request)

DWP Place - Senior Service Now Developer (Request)

3 Incomplete applications

3 SME, 0 large

6 Completed applications

6 SME, 0 large

Important dates

Published
Wednesday 3 August 2022
Deadline for asking questions
Friday 5 August 2022 at 11:59pm GMT
Closing date for applications
Wednesday 10 August 2022 at 11:59pm GMT

Overview

Specialist role
Developer
Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
The specialist will need to be a highly experienced (Practitioner level) ServiceNow Developer. Managing day to day development/design of features and applications, contributing towards the design programme milestones. Upholding DWP values and working within Government Digital Standards.
Latest start date
Monday 3 October 2022
Expected contract length
6 months with an optional extension period of up to 2 months
Location
North West England
Organisation the work is for
DWP - DWP Place (Request)
Maximum day rate
Up to £750 ex VAT per day. Standard 8 hour working day. This role is Inside IR35

About the work

Early market engagement
Who the specialist will work with
DWP ServiceNow developers
-Third parties/internal teams supporting/developing integration and automation between ServiceNow and other products
-All deliverables will be agreed between the DWP Digital Delivery Teams and chosen supplier
What the specialist will work on
The specialist will need to be highly experienced (Practitioner level) with the ServiceNow product, able to deal with the day to day development and design of features and applications within the platform and contribute towards the design of the DWP place programme milestones
- Specialist will build, configure & develop ServiceNow platform improvements (meeting supplied requirements and deliverables) around platform capability/usability/stability
- New feature discovery; support business analysts/designers to investigate/guide requirements for new capabilities
- Software Development Lifecycle Process
- Service enhancement and new service delivery to the required standards
- Lead integration and automation between Estate products

Work setup

Address where the work will take place
DWP Digital Hub sites : 2 St Peters Square, Manchester, Peel Park, Blackpool, Quarry House, Leeds, Kings Court, Sheffield or Benton Park View, Newcastle
Working arrangements
Specialist will work 5 working days per week. The specialist will be mandated to attend site 40% of their working time in line with DWP's Hybrid working policy working remotely for the remainder of their time. Days of attendance on site will be as determined by DWP management. The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday
Security clearance
All suppliers must BPSS cleared and On-Shore

Additional information

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT)
  • ITIL Qualification or experience/skills Demonstrate experience of working in a large scale organisation and/or Government or Public Sector installation of Service Now
  • Experience of delivering new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle.
  • Ability to complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales Attend and participate in Agile ceremonies.
  • Ability to complete development of user stories to the DWP definition of “Done”.
  • Experience in building, configuring and implementing ServiceNow features, applications and integrations
  • Experience of reviewing code and configuration changes made by other members of the delivery team to ensure compliance with DWP Standards
  • Providing support and guidance to members of the delivery teams and acting as a point of technical escalation
  • Experience of building and testing simple integrations, or can work on more complex integration as part of a wider team
  • Experienced in JavaScript within the ServiceNow platform, knowledge of the Glide API’s. – Working Level
  • Current ServiceNow platform Certification
  • Minimum of 2 years’ hand on Development experience on the platform
  • Service Experience in configuring and developing features and applications within the ServiceNow product.
  • Core Platform – Level 3 (Practitioner) ITSM Module – Level 2 (Working)
  • Project and Portfolio Management module – Level 1 (Awareness) ATF Configuring and maintaining – Level 1 (Awareness) Integration Hub – Level 1 (Awareness)
  • Self-Service Portal – Level 1 (Awareness) Virtual Agent & NLU – Level 1 (Awareness) Performance Analytics – Level 1 (Awareness)
  • Technical Skills: Information Security (DDaT) Problem Management (DDaT) Service Focus (DDaT) Technical Breadth (DDaT)
  • 3rd Line Support for incidents, problems and changes
Nice-to-have skills and experience
  • Agile Development
  • Knowledge of Angular. HTML, CSS

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
10
Cultural fit criteria
  • Work well as the lead of a team and keep the team motivated to perform well
  • Transfer knowledge gained through the team and be willing to share experiences across the wider department.
  • Be transparent and collaborative when making decisions
  • Is accountable and takes responsibility for their work
  • Can work with colleagues with little or no technical knowledge
Additional assessment methods
  • Reference
  • Interview
Evaluation weighting

Technical competence

70%

Cultural fit

5%

Price

25%

Questions asked by suppliers

1. Is there a current incumbent supplier?
No