This opportunity is closed for applications

The deadline was Monday 11 July 2022
Defence Science and Technology Laboratory (Dstl)

ServiceNow - Application and Workflow Development

1 Incomplete application

1 SME, 0 large

15 Completed applications

9 SME, 6 large

Important dates

Monday 27 June 2022
Deadline for asking questions
Monday 4 July 2022 at 11:59pm GMT
Closing date for applications
Monday 11 July 2022 at 11:59pm GMT


Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
Dstl is looking for a small team of ServiceNow certified Developers to build a wide variety of applications, processes and workflows on our on-premise ServiceNow deployment.
Latest start date
Thursday 1 September 2022
Expected contract length
12 months, with a 12 month optional extension.
South West England
Organisation the work is for
Defence Science and Technology Laboratory (Dstl)
Budget range
Currently the work does not have approved funding, pending the outcome of this tender exercise, Dstl will produce a business case to apply for funding.

About the work

Why the work is being done
Dstl has made a strategic decision to implement on premise ServiceNow environments to develop business applications and workflows.

This work is to take the backlog of applications, processes and workflows and develop them on the ServiceNow application.
Problem to be solved
The supplier shall be tasked with creating digital forms, applications and workflows within our on premise ServiceNow development environment and performing Quality Assurance (QA) testing in our pre-production environments. The supplier shall also deploy and release the applications in line with Dstl’s governance framework
Who the users are and what they need to do
The platform will be used for a wide variety of users and tasks across the business.
Early market engagement
Any work that’s already been done
Dstl is in the process of completing an on premise installation of the ServiceNow platform and now seeks to exploit the capability.
Existing team
Dstl currently has a dedicated project manager for this task, who is acting as a product manager. Dstl also has a 3rd party supplier who is responsible for the platform and the administration of that platform.
Current phase

Work setup

Address where the work will take place
Dstl Porton Down, Salisbury, SP4 0JQ
Dstl Portsdown West, Portsdown Hill Road, Fareham, PO17 6AD
For Lower Classification work - the work can be done remotely using Dstl's IT.
Working arrangements
For low classification work, the development will be remote utilising Dstl's collaboration software suite.

As the capability matures higher classification work may be required, and this will have to be done on one of Dstl's core sites.

For pricing purposes assume 1 day per week at Dstl Porton Down or Dstl Portsdown West.
Security clearance
In order to have access to Dstl's systems, you will need to be (or be willing to undergo) Security Check (SC) clearance and be a sole British National.

As the capability matures some requirements may require up to Developed Vetting (DV) Clearance.

Additional information

Additional terms and conditions
Please note that Dstl is only shortlisting on the basis of the two "Essential" capability areas. Following shortlisting, a fuller requirements document and fuller technical evaluation guidance will be provided to those successfully shortlisted.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • All the team members must be British nationals and willing to obtain SC security clearance (if not already obtained) (pass/fail)
  • Developers must be ServiceNow Certified Application Developers (pass/fail)
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Please provide a track record and/or case studies for undertaking of ServiceNow application development (scored 0-3 in line with the framework guidance)
  • Please provide a track record and/or case studies for developing applications in a complex organisation (scored 0-3 in line with the framework guidance)
  • Please provide a track record and/or case studies for working within an agile methodology (scored 0-3 in line with the framework guidance)
  • As this is a fairly vanilla service, please describe what added value you can bring to help Dstl realise the benefits of their workflows, applications and forms.
Cultural fit criteria
4. Please provide evidence of working within a security constrained landscape (scored 0-3 in line with framework guidance)
Payment approach
Time and materials
Additional assessment methods
  • Case study
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there an email address or contact point to send any additional information to when responding to this contract?
Please send all information to Mat who's email address is:
2. Hi, Please confirm our understanding that at this stage in the process we are only required to answer the two questions (with 100 word answers), about (1) All the team members must be British nationals and willing to obtain SC security clearance, and (2) Developers must be ServiceNow Certified Application Developers. Following that we understand that there will be a downselect, and bidders will be invited to a more details evaluation process.
The understanding of the process defined above is correct.
3. Does DSTL have a clear view of which applications you are looking for the successful supplier on this contract to build?
Intially Dstl will look to develop existing business forms and workflows on the ServiceNow platform. The backlog also includes inventory management applications, virtual agent exploitation, and other more complex business processes.
4. Given that this work does not currently have funding approved, are you able to provide a timeline for contract award/onboarding of the service?
Dstl aims to award the contract at the end of August and begin the onboarding in Septmber 2022.
5. Your response to Clarification Question 1 provides contact details for a member of your team (Mat). For clarity, are we expected to provide any information beyond the 100 word responses to Essential Skills and Experience 1 & 2? If so, please can you explain what we should provide?
Currently Dstl only want you to confirm (Yes / No) that you have the SQEP ServiceNow resource as well as British nationals who hold, or are willing to undergo the Security Clearance process.
6. We would like to participate/ start the work process and would you please send me Full Job description for this role. We’re looking forward to your kind reply.
More information will be provided on the successful outcome of the two mandatory questions to progress to the next phase of work.