This opportunity was withdrawn on Wednesday 15 June 2022

You can't apply for this opportunity now. The buyer may publish an updated version on the Digital Marketplace.
Health Research Authority (HRA) - The HRA is an independent arm’s length body of the DHSC.

Develop new website for people involved in or affected by health and social care research

17 Incomplete applications

15 SME, 2 large

4 Completed applications

4 SME, 0 large

Important dates

Published
Thursday 9 June 2022
Deadline for asking questions
Thursday 16 June 2022 at 11:59pm GMT
Closing date for applications
Thursday 23 June 2022 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
The HRA is looking for a team to build a new website aimed at the public, patients and health and social care research participants.
Latest start date
Monday 3 October 2022
Expected contract length
12 months, with optional extension of 12 months
Location
No specific location, for example they can work remotely
Organisation the work is for
Health Research Authority (HRA) - The HRA is an independent arm’s length body of the DHSC.
Budget range
Development costs of up to £100k plus optional hosting, maintenance and support costs.

About the work

Why the work is being done
The HRA was set up in 2011 with a mission to protect NHS patients, your tissue and your data when you are involved in research. Our new strategy is 'making it easy to do research that people can trust' . To make sure that it delivers the change that we want to see, we need a new website.
The HRA’s current website tells people who we are and what we do, but it also provides guidance and advice for people who are getting ready to apply for approvals to do research, or who need to make changes to research which is already underway. You’ve told us that this doesn’t work for you. It’s not always easy to find information about why the work of the HRA is important and the difference that it makes because this is hidden behind more technical information aimed at people doing research. We have listened to feedback and are going to separate our information across two different websites.
We are already building a new website for researchers to make it easier for them to find the information that they need, and now we are ready to start work on the website for a public audience.
Problem to be solved
The public and people involved in or affected by health and social care research can find information about what high quality research looks like, what the HRA does to make sure all studies are high quality and about the studies that are underway or that have been completed, and what they found.
Who the users are and what they need to do
As a person with a health condition, I want to find out what sort of research studies are underway to find out more about my disease. As a person who has been asked to take part in a research study I want to know what sort of assurances there are about how I will be treated. As a carer, I want to find out what trusted research is, and why it matters. As a member of the public I want to find out whether research is for people like me. As a researcher I want to understand how the HRA works with other organisations to approve my study. As a research sponsor I need to find out how the HRA is helping my studies start more quickly.
Early market engagement
N/A
Any work that’s already been done
The HRA's new strategy has been developed in partnership with patients and people involved in or affected by health and social care research. The new website will help us to demonstrate progress made against its bold commitments. You can read more on the current (to be retired) HRA website www.hra.nhs.uk.
Existing team
The supplier will work with a website project manager and a product and delivery manager. Both of these individuals are part of the HRA's communications team. They will also work with a panel of public participants who will help make sure the website development meets the needs of those it's intended to serve. This work will be supported by a member of the HRA's public involvement team.
Current phase
Not started

Work setup

Address where the work will take place
Most of the HRA team are based at the HRA Manchester office: Health Research Authority, Barlow House, 4 Minshull Street, Manchester M1 3DZ
However, most meetings will be done remotely.
Users will be from across England and potentially beyond.
Working arrangements
The supplier will work remotely with the HRA team, using digital communication tools to make sure that everyone is up to date with progress. Whilst some initial meetings and workshops may be possible face to face, it's expected that the vast majority of sessions with HRA staff and public contributors will take place via Zoom so they they are accessible to everyone.
Security clearance
All must have BPSS as a minimum.

Additional information

Additional terms and conditions
All expenses must be pre-agreed between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy. All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
Extensive experience and expertise in iteratively prototyping, designing and building services which meet both user needs and the GOV.UK guidelines for content design, service design and accessibility.
Nice-to-have skills and experience
Experience building services which surface changing information in creative, accessible ways to a non-expert audience.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
3
Proposal criteria
  • Technical solution
  • Approach and methodology
  • How the approach or solution meets the HRA's 'Involve' strategic objective (https://www.hra.nhs.uk/about-us/what-we-do/our-strategy/). Note that bidders will be asked to deliver a facilitated workshop with public contributors
  • Estimated timeframes for the work
  • Identification of risks and dependencies and proposed approaches to managing them
  • Team structure
Cultural fit criteria
  • Demonstrably committed to involving people in every stage of the development of digital services to make sure that they meet their needs.
  • Supportive of small organisations with limited in-house digital expertise.
  • Transparent and collaborative when making decisions.
  • Encourage the team to step outside their comfort zone.
  • Have a no-blame culture and encourage people to learn from their mistakes.
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

1. With a 100 word limit for answers, it will be difficult to provide all the information requested for the essential and nice to have criteria. How will you score responses?
Thank you for pointing this out to us. We were not aware of the 100 word limit for supplier responses, and so have regrettably taken the decision to withdraw this published opportunity (as we are unable to amend) and re-publish on 15th June, with the essential and nice to have criteria broken down into smaller chunks so that we are able to receive more substantial responses. We would welcome your submission to our new published opportunity. We apologise for any inconvenience.
2. Are you aware of the 100-word response limit on answers to each of your questions?

As you only have one core and one optional question that may make it difficult for you to differentiate between applicants and hard for us to answer your expansive questions in sufficient detail.
Thank you for pointing this out to us. We were not aware of the 100 word limit for supplier responses, and so have regrettably taken the decision to withdraw this published opportunity (as we are unable to amend) and re-publish on 15th June, with the essential and nice to have criteria broken down into smaller chunks so that we are able to receive more substantial responses. We would welcome your submission to our new published opportunity. We apologise for any inconvenience.
3. Is there a requirement to create content as part of this opportunity, or is it solely to design and build the site to host the content?

Additionally, are there any preferences around the technology used for the build of the site?
The HRA will produce content for the site, but we would like our supplier to test the best ways for us to present this content so that it fulfils our strategic objectives. Our current website is built in Wagtail and our new site for researchers is built in Drupal. We are happy to take recommendations from potential suppliers as to the best technology to meet our needs.

Regrettably, we have taken the decision to withdraw this published opportunity (please see responses to other questions). We apologise for any inconvenience.