This opportunity is closed for applications

The deadline was Wednesday 22 June 2022
Department for Work & Pensions

DWP Digital Identity Product Manager

11 Incomplete applications

11 SME, 0 large

20 Completed applications

19 SME, 1 large

Important dates

Wednesday 8 June 2022
Deadline for asking questions
Wednesday 15 June 2022 at 11:59pm GMT
Closing date for applications
Wednesday 22 June 2022 at 11:59pm GMT


Specialist role
Product manager
Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
You will take day to day responsibility of the Identity Product and management of the Product Team, Suppliers and budgets. This encompasses BAU and complex change/transformation. You will lead a team to deliver great service and introduce major improvements in Active Directory migration, Role Based Access development, and JML infrastructure.
Latest start date
Monday 11 July 2022
Expected contract length
20 Weeks
North West England
Organisation the work is for
Department for Work & Pensions
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
You will be working as part of the Digital Workspaces team which owns many of the technical products and services delivered to DWP's 120k colleagues and partners. You will take ownership for a well defined part of that portfolio, working with and managing an established team of experts as well as helping to grow that team and integrating supplier expertise.
What the specialist will work on
Be able to demonstrable success in senior roles or engagements, capable of leading a complex business unit through BAU and Transformation challenges. Working within the Digital Workspace
you will take responsibility for the Identity Product area, with end to end responsibility for Identity services; Active Directory, JML, and access, across DWP. The role includes all aspects of managing a multi-disciplinary team responsible for running a critical DWP service while tasked with significant change (eg, rationalising the estate, introducing user centric services, intensifying our public cloud presence). The ability to understand technical aspects of the Identity space in DWP is vital.

Work setup

Address where the work will take place
Manchester HUB 2 St Peter’s Square | Manchester - M2 3AA
Working arrangements
You will adopt the working practices now established across DWP of Hybrid Working, where at least 40% of your time will be spent in the Manchester office with your team and peers. The remainder of your time will be spent working from home, in the office if you choose, or with suppliers as appropriate to the needs of the job at any point in time.
Security clearance
BPSS minimum security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • You will be responsible for leading a multi-disciplinary Product Team to deliver a technical critical service, and bring about targeted change across the Department
  • A visible leader comfortable with managing live service and delivering transformation by inspiring a team, managing suppliers, and recruiting where necessary
  • Happy to follow the Departments Hybrid Working policy and spend at least 2 days a week (on average) in the Department's Hub in St Peters Square.
  • You will directly manage the budget across the financial year and input to plans for subsequent years.
  • Excellent presentation and communications skills
  • A strong technical appreciation, you will have worked at a senior level within a large technology or Digital area.
  • Able to take part in meaningful discussions with architects, engineers, and service teams.
  • Proven management and leadership experience in an Agile and fluid environment
  • Product Management/Ownership experience with the ability to set out and communicate short/medium/long term plans, roadmaps, and strategic intent.
  • A mature approach to risk management.
  • Exhibits the rigour and care necessary to keep a vital 24x7 service running alongside the flair and determination to instill necessary change.
  • Understands the variety and complexity of users’ digital needs or user journeys, and how the product will meet those needs
Nice-to-have skills and experience
Technical understanding of Identity space.

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Meets the DWP values, We care, We deliver, We adapt, and We work together
  • Work well as the lead of a team and keep the team motivated to perform well.
  • Transfer knowledge gained through the team and be willing to share experiences across the wider department.
  • Be transparent and collaborative when making decisions.
  • Is accountable and takes responsibility for their work.
  • Can work with colleagues with little or no technical knowledge.
  • Strong collaborative approach to leadership and team working
Additional assessment methods
  • Interview
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there a current incumbent supplier?
This is a new requirement for the department
2. Helping to grow the team - What do you mean by this exactly, are you wanting the Product Manager to help in recruitment or coaching the team to reach its full potential?
The team is mature and successful so we are not looking for any coaching over and above that which would be expected of a good leader. There are some gaps in the headcount and will probably be a degree of churn so recruitment is an ongoing business as usual activity (either through DWP's internal recruitment processes, or skills augmentation through supply or contingent labour contracts).
3. Please provide more detail on the Digital Workspaces Team e.g. types of technical products/services delivered?
Digital Workspace has end to end responsibility for End User Computing, Desktop & application presentation (including virtualisation), Identity, Mobile, Security Ops and Accessibility. In effect it delivers DWP's End User Computing service along with some additional products that are complimentary. That sits alongside Comms & Collaboration, Networks, and Hybrid Cloud to form the overall DWP Digital Workplace.
4. What does the acronym JML stand for?
Joiners/Movers/Leavers. The processes that govern onboarding, moves between roles, and off-boarding for full time and temporary colleagues.
5. What complex transformations do you have planned?
In this space, we are: rationalising our AD estate and moving Identity to a single cloud instance; strengthening role based access systems/processes.
6. Could you please give me an idea of what BAU entails for the product manager?
BAU Identity involves 3rd line service & problem management for the product set, day to day moves/additions/changes, feeding into external (to the team) change initiatives which have an Identity or PKI/Cert requirement, financial management, and planning (roadmaps, contracts etc.).
7. What budget will the product manager work with?
Approximately £10m annual budget
8. How many suppliers do you expect the product manager to work with and who are they?
Suppliers fall into two categories; those who provide elements of the solution and those who are providing packets of change. There is a relatively low number of both, certainly in single figures.
9. How big is the product team? How many people? Roles and Responsibilities?
The core team is around a dozen individuals, including architecture, Business Analysis, Service Management, Project Management and Engineering.
10. Can the work be completed at another DWP Hub, for example, London.
Unfortunately, the team is based out of Manchester, hence the ask for them to be based out of this hub.
11. Can you sponsor specialist for security clearance for this role?
Owing to how quickly we want the candidate to start we need the candidate to already have BPSS clearance
12. Could you confirm the technologies and products which are used identity services at DWP?
Digital Workspace has end to end responsibility for End User Computing, Desktop & application presentation (including virtualisation), Identity, Mobile, Security Ops and Accessibility. In effect it delivers DWP's End User Computing service along with some additional products that are complimentary. That sits alongside Comms & Collaboration, Networks, and Hybrid Cloud to form the overall DWP Digital Workplace.

Further detail will provided during the interview stage
13. Is this day rate inclusive of VAT or exclusive?
This day rate is exclusive of VAT
14. What Grade is the specialist mapped to internally?
The specialist is mapped to Grade 6