Department for Work & Pensions

DWP Digital - Mobile Apps User Researcher

3 Incomplete applications

3 SME, 0 large

8 SME, 1 large

Specialist role: User researcher
Off-payroll (IR35) determination: Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work: As a User Researcher you will be key part of the multi-disciplined DWP Mobile team developing Mobile Apps. You will be required to plan and lead user research activities, prioritising key decisions and work based on user needs. You will be an expert in problem definition and selecting research strategies.
Latest start date: Wednesday 1 June 2022
Expected contract length: 6 months
Location: North West England
Organisation the work is for: Department for Work & Pensions
Maximum day rate: £750.00

Early market engagement: N/A
Who the specialist will work with: You will be working as part of an internal multidisciplinary Mobility product team and will have access to team members, leadership and our users.
What the specialist will work on: You will be working as part of an internal multidisciplinary Mobility product team helping to develop mobile apps improving user experience. You will be accountable for the end to end delivery of research that considers the time & budget vs outcomes perspective. You will bring to team your recommendations and insights that focuses on user behaviours and experiences based on evidence gathered using a range of research methods.

Address where the work will take place: Manchester HUB 2 St Peter’s Square | Manchester - M2 3AA
Working arrangements: Working arrangements will be a blend of remote working and working from the Manchester HUB site, you will spend roughly 40% of your time onsite and 60% at home.
Security clearance: BPSS minimum security clearance

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience: Experience of doing research for internal applications for large private organisations or Government departments

Experience of user centered analysis and design

Experience of using a range of research methods to generate insights

Experience of using qualitative and quantitative methods based on requirements

Experience of working in agile software development teams, helping to prioritise features utilising research and problem definition
Nice-to-have skills and experience: Experience of doing research for mobile related user needs/problems

Experience of doing user research with Digital Workplace solutions context

Strong communication skills

Able to present recommendations and findings to senior leadership

All suppliers will be asked to provide a work history.

How many specialists to evaluate

Cultural fit criteria

Additional assessment methods

Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

1. Is there an incumbent?: This is a new requirement and role.
2. When in the office, will the worker need to be based in the UK? Is being based in Europe acceptable?: Unfortunately, for security reasons the worker must be based in the UK