Awarded to Layer 7 IT Security

Start date: Monday 11 April 2022
Value: £82,500
Company size: SME
DWP Digital - Service Transformation

DWP - Service Transformation Content Designer

6 Incomplete applications

6 SME, 0 large

4 Completed applications

4 SME, 0 large

Important dates

Thursday 3 March 2022
Deadline for asking questions
Monday 7 March 2022 at 11:59pm GMT
Closing date for applications
Thursday 10 March 2022 at 11:59pm GMT


Specialist role
Content designer
Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
The specialist will be an experienced Content Designer capable of working in a matrix environment to understand user needs, and work collaboratively to design clear, compelling and impactful communications campaigns.
Latest start date
Monday 4 April 2022
Expected contract length
6 months with an optional extension period of up to 2 months
North West England
Organisation the work is for
DWP Digital - Service Transformation
Maximum day rate
Up to £550 ex VAT per day. Standard 8 hour working day, includes expenses to base location agreed with DWP . This role is Inside IR35

About the work

Early market engagement
Who the specialist will work with
The specialist will work with stakeholders across Technology Services including Product Owners and Delivery teams. Within the team they will work with Digital Engagement Managers, other Content Designers and Delivery Managers.
What the specialist will work on
The specialist will work with Digital Engagement (Comms) Managers, Product Owners and Delivery teams to understand the technology being delivered along with the impact on the user. The specialist will work with the teams to develop content which effectively communicates the change to affected stakeholders. The specialist will work with Digital Engagement and Delivery colleagues within the Change & Adoption team to design and deliver communications campaigns. Typically this will involve content being created and distributed through the delivery lifecycle and across multiple channels (E-Mail, Intranet, Multimedia).

Work setup

Address where the work will take place
Primarily at the DWP Digital Corporate Hub2- St Peters Square, Manchester - although there may be a requirement to work from other DWP locations in the North West.
Working arrangements
Specialist will work 5 working days per week . Attendance on site will be 40% of the specialist's time in accordance with DWP's Hybrid working policy. The remainder of the specialist's time will be working remotely . Required days of attendance will be determined by DWP management The specialist will be required to be online between the hours of 8:00AM - 17:00PM Monday to Friday
Security clearance
All suppliers must BPSS cleared and On-Shore

Additional information

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experienced Content Designer with demonstrable experience of creating user facing multimedia content
  • Lead / facilitate workshops to drive actionable outcomes
  • Effectively challenging to act as the advocate for users and their journeys when creating content with stakeholders
  • Working knowledge of the OASIS framework and ADKAR (Prosci)
  • Able to collaborate with multi-disciplinary teams to understand user behaviour, feedback, and co-design content to meet those needs
  • Has experience of managing or leading people within a team, ensuring work quality, guiding and mentoring regarding best practice
Nice-to-have skills and experience
  • Understands the social and technological context for government services
  • Demonstrate experience of working in a large scale organisation and/or Government or Public Sector

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Work well as the lead of a team and keep the team motivated to perform well
  • Transfer knowledge gained through the team and be willing to share experiences across the wider department.
  • Be transparent and collaborative when making decisions
  • Is accountable and takes responsibility for their work
  • Can work with colleagues with little or no technical knowledge
Additional assessment methods
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

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