Awarded to Deloitte LLP

Start date: Monday 13 June 2022
Value: £110,000
Company size: large
Department for Transport (DfT)

Future of NaPTAN - Discovery

3 Incomplete applications

3 SME, 0 large

18 Completed applications

11 SME, 7 large

Important dates

Published
Monday 14 February 2022
Deadline for asking questions
Monday 21 February 2022 at 11:59pm GMT
Closing date for applications
Monday 28 February 2022 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
The winning supplier will be required to undertake a GDS/CDDO compliant discovery to satisfactory standards that:
• understands users and their context,
• identifies any constraints
• identifies improvements
• includes a roadmap for delivery
• identifies data requirements and performance metrics to measure success.
• delivers robust discovery report
Latest start date
Monday 28 March 2022
Expected contract length
8 weeks
Location
No specific location, for example they can work remotely
Organisation the work is for
Department for Transport (DfT)
Budget range
£100 - £150k

About the work

Why the work is being done
The national public transport access nodes (NaPTAN) is a service that provides a dataset of all public transport ‘stops’ within the country. It is old, was designed using older data systems, technologies, and standards and is being replaced this year with a new service – the basic functions remain the same, but the new service will be stable, secure and extensible. It has data on all transport points, but only the stops managed by local authorities are regularly updated. We want to understand what the future scope of NaPTAN should be, for example should NaPTAN be expanded to include accessibility information?
Problem to be solved
To understand the future scope of NaPTAN, we need to understand:

- What user needs should NaPTAN be solving?
- Should it remain multi-modal? If so – how should data on non-bus nodes be collected?
- Have we got the right data schema? Should the schema be different for the different modes of transport, e.g. mandate train platform data be supplied?
- Should we have accessibility information available within NaPTAN?
- What role should NaPTAN play in the wider transport data ecosystem?
Who the users are and what they need to do
Data providers / Local authorities – who need to upload any changes to the transport nodes and adhere to a clear schema.

Transport sector consumers – companies who use the data for services and products such as Citymapper.

Bus operators – organisations who require the data to be accurate to plan bus routes (and other transport mode operators).

Policy owners – who sit within DfT and use the data to inform policy decisions.
Early market engagement
N/A
Any work that’s already been done
NaPTAN is in the process of being redeveloped into a new system that will be stable, secure and extensible. As part of this work, a degree of user research has been done, however this focussed on the current use of NaPTAN with only very limited future use touched upon.
Existing team
We have a small NaPTAN management team (approx. 3.) in DfT.

Service Owner
Senior Responsible Officer

There is a larger NaPTAN redevelopment team, who will not be available to support this discovery per se but may be available as part of the user research cohort.
Current phase
Discovery

Work setup

Address where the work will take place
Most of the work should be conducted at the supplier’s own site. However, we would expect the supplier to work at our offices when agreed and required, which could be 1 to 2 days per week, subject to Covid restrictions. Exact days will be decided with the supplier at contract stage. Most engagement is likely to be over TEAMS.

Address: Department for Transport, Great Minster House, Horseferry Road, SW1P 4DR
Working arrangements
The supplier is expected to available and contactable during core hours of 9.00am to 5pm Monday to Friday.

We expect the supplier to suggest a team that can complete the discovery phase in 6-7 weeks. This can include scaling up and down the team and part-time working when appropriate.

Detailed working arrangements will be provided upon appointment of supplier but will include for example, adherence to DfT process and standards.

Expenses must align with DfT Travel and Subsistence policy, with no expenses incurred within the M25 corridor and with all other proposed travel approved by the buyer prior to mobilisation.
Security clearance
All contractors’ personnel should as a minimum be cleared to authority security clearance level of BPSS and must be available to begin work with immediate effect following contract award.
CV's including security clearance evidence is required for resource to be assigned to project

Additional information

Additional terms and conditions
All material/outputs derived from the contract shall be the property of the Department for Transport.

Where relevant, the technology code of practice will apply https://www.gov.uk/guidance/the-technology-code-of-practice and DfT’s Architectural Standards and Principles will be provided at stage 2.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of leading discovery activities in accordance with GDS/CDDO standards.
  • Experience of conducting user research remotely.
  • Demonstrable experience in conducting stakeholder analysis
  • Identification of a data driven project that you have taken through discovery phase according to GDS guidelines for a government department.
  • Proven experience of mapping out a complex data ecosystem through engagement with a diverse set of stakeholders
  • Experience working on a technical data standard and investigating its application, use and content.
Nice-to-have skills and experience
  • Experience working on a technical data standard and investigating its application, use and content.
  • Experience of working on multi-modal transport projects.
  • Experience of delivery high quality reports that inform policy decisions.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
6
Proposal criteria
  • Demonstrable evidence of the approach and methodology to the discovery project planning and delivery, identifying the main stages and activities proposed at each stage (20%)
  • A project plan with proposed timelines for delivery of the discovery stage (10%)
  • Value for money (5%)
  • The proposed structure and the proposed high-level discovery report headings (5%)
  • Demonstrate how you will identify and manage risks, assumptions, and dependencies (5%)
  • The team structure, their technical skills and experience including the estimated resource (5%)
Cultural fit criteria
  • Describe how you will be transparent and collaborative when making decisions, being open with industry, providing examples where applicable 5%
  • Experience of taking responsibility for your work and resolving problems effectively. 5%
  • Demonstrate a user centred approach, using research to present findings that all stakeholders/decisions makers can easily understand. 10%
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence

50%

Cultural fit

20%

Price

30%

Questions asked by suppliers

1. Experience working on a technical data standard and investigating its application, use and content.” is listed twice. Are you expecting two different examples? And is it a essential or nice to have criteria? Thanks
This is an input error, Experience working on a technical data standard and investigating its application, use and content is an Essential criteria and missing from the Nice to have is
• Previous experience in conducting a data discovery for government at an industry level.
2. Can you explain what i meant by experience of delivery high quality reports that inform policy decisions
Can you provide examples of delivering evidence that informed decisions on government policy.
3. Will you disqualify a small business with no exposure in ‘Experience of working on multi-modal transport projects
No we will not disqualify on that basis alone
4. Can you clarify timescales for completion for this discovery please? Expected contract length is listed as 8 weeks, but listed also mentions “We expect the supplier to suggest a team that can complete the discovery phase in 6-7 weeks. This can include scaling up and down the team and part-time working when appropriate.”
There is no precise timescale for completion, but similar data discoveries in the past have taken between 6-8 weeks.
5. Can you give an explain/ give an example of what is meant by ‘ technical data standard’ please?
One example of a technical data standard is NeTEx (https://netex-cen.eu/), a standard for Network Timetable Exchange.
6. Why was this Discovery not undertaken before the NaPTAN system redevelopment understood to be currently redeveloped? It’s possible the findings may suggest significant rework to work already undertaken; are DfT concerned about that risk?
"The Naptan system redevelopment specifcally addressed the aged technology which did not conform to our standards or strategy. It now does, and provides a basis from which to potentially further expand the service.

Through this discovery we want to understand what the future scope of NaPTAN should be, for example should NaPTAN be expanded to include accessibility information and, fundamentally, what do users and stakeholders across the transport modes need and expect from the service in the future.
7. What are the drivers for this Discovery? For example, do you have concerns about currently lacking areas? Or is this more about understanding the potential opportunity for improvement to serve current/future needs better?
The driver for this discovery is a need to understand what the future scope of NaPTAN should be, what do users and stakeholders across the transport modes need and expect from the service in the future and what are the constraints and opportunities. So yes, it is about understanding the opportunity for improvement to serve current and future needs.
8. Based on your reply to the first clarification question (thank you), would you like suppliers to respond to your originally intended question “Previous experience in conducting a data discovery for government at an industry level” for the first nice-to-have question instead of “Experience working on a technical data standard and investigating its application, use and content”?
For Clarity: Essential Criteria = Experience working on a technical data standard and investigating its application, use and content. Nice to Have Criteria = Previous experience in conducting a data discovery for government at an industry level.
9. Please can you clarify what you mean by “CDDO standards” for question “Experience of leading discovery activities in accordance with GDS/CDDO standards”?
We mean experience conforming with the Central Digtal and Data Office standards (formerly GDS standards) as per https://www.gov.uk/service-manual/agile-delivery/how-the-discovery-phase-works
10. Demonstrable experience in conducting stakeholder analysis”, please can you elaborate on the sort of stakeholder analysis you think might be relevant in the context of this project?
We are keen to identify all project stakeholders and understand their needs, expectations and influence so that we can build a strategic view that will inform the future of NaPTAN.We anticipate that analysis to include identifying/mapping stakeholders across all modes, establishing their needs and prioritising, possibly using RACI. We also expect the supplier to help inform our approach.
11. Identification of a data driven project that you have taken through discovery phase according to GDS guidelines for a government department.”, please could you confirm what you mean by “Identification”? For example, do you simply mean that you want suppliers to cite a relevant example in the same way as the other questions? Or is something else required here?
We want suppliers to cite a relevant example where they have taken a data driven project through a discovery phase for a government department according to GDS/CDDO guidelines for a government department in the same way as providing an example for other questions.
12. Identification of a data driven project that you have taken through discovery phase according to GDS guidelines for a government department.”, please could you confirm what you mean by “Identification”? For example, do you simply mean that you want suppliers to cite a relevant example in the same way as the other questions? Or is something else required here?
We want suppliers to cite a relevant example where they have taken a data driven project through a discovery phase for a government department according to GDS/CDDO guidelines for a government department in the same way as providing an example for other questions.
13. Identification of a data driven project that you have taken through discovery phase according to GDS guidelines for a government department.”, please could you confirm what you mean by a government department? Does this need to be a department (e.g. DfT, Home Office) or could it also be a government agency or NDPB (e.g. DVLA, DVSA)?
This can be any government department, non-departmental public body, arms-length body or executive agency where a discovery has been undertaken that complies with GDS/CDDO standards.
14. Are you content for suppliers to cite multiple examples for questions where they feel that best represents their experience?
The Department are happy for suppliers to cite multiple examples to provide robust evidence against the question posed
15. "Suppliers guidance is that ‘you should only provide one example for each essential or nice-to-have requirement (unless the buyer specifies otherwise).’
Can you confirm if you are expecting suppliers to use single or multiple examples."
The Department are happy for suppliers to cite multiple examples to provide robust evidence against the question posed
16. We are aware that Thoughtworks have previously been commissioned to rebuild the NaPTAN architecture. Can you let us know where this Discovery project falls within that, if at all?
"The Naptan system redevelopment undertaken by Thoughtworks specifcally addressed the aged technology which did not conform to our standards or strategy.

This discovery isn't looking at the technology, although it might feature as an opportunity or constraint. This work is about understanding what the future scope of NaPTAN should be, for example should NaPTAN be expanded to include accessibility information and, fundamentally, what do users and stakeholders across the transport modes need and expect from the service in the future. "
17. "Previous experience in conducting a data discovery for government at an industry level”.
What do you mean by data discovery?"
NaPTAN is GB's dataset of public transport access points - we are looking for experience of conducting a discovery for a dataset heavy service, as opposed to a user application service for example.
18. "With regards to “Experience of delivering high quality reports that inform policy decisions”.
Do you want an example that shows how 1) our report helped create/form a new policy or 2) how our report informed how the policy was implemented?"
This is for the bidder to consider and choose which would be more appropriate to the question posed.
19. What do you see as the biggest challenge for this Discovery?
NaPTAN could be expanded in a myriad of different ways and the potential is vast - we see the biggest challenge to be determining which route would provide the optimal benefit to the transport sector as a whole.
20. Per q16, we understand this to be parallel to the redevelopment project. Can you confirm whether you are seeking a separate and independent discovery to the current incumbent development partner?
This is an independent Discovery that all suppliers on the Framework are able to bid for.
21. The last essential and first NTH question are duplicated, is that intentional?
This is an input error, Experience working on a technical data standard and investigating its application, use and content is an essential criteria and missing from the Nice to have is Previous experience in conducting a data discovery for government at an industry level.
22. Please can you confirm whether the prior NAPTAN opportunity (link below) was awarded, and if so to which supplier? Was that progressed to Alpha and is that project ongoing? https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12639
Yes it was awarded to Thoughtworks. It has progressed to Alpha and is still ongoing.
23. "Please can you share the output of the previous NAPTAN discovery referenced on this page (Google Drive link is now invalid)?
https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12639"
The output for the previous Discovery can be accessed via this link. https://docs.google.com/presentation/d/1nvkv5BB-yYZ6Lw9hJZRHreuJlSuspV7BSvr_QaeEnQ0/edit?usp=sharing
24. Please can you confirm whether the budget is including or excluding VAT?
Excluding VAT
25. Re. the Case Study and Presentation for stage 2, please can you confirm if they are formally assessed and where in the 100% breakdown their marks will be attributed?
Information gleaned from the case studies will be assessed against the published technical and cultural for criteria. Presentations are optional and used at the request of the business. Agreed scoring after 2nd stage marking will be revisited if presentations are undertaken.
26. For essential Q4, does “Identification of” mean that we have to name the project any differently to a normal Digital Marketplace example?
No
27. If necessary, can we use multiple examples for any of our 100 word evidence?
The Department are happy for suppliers to cite multiple examples to provide robust evidence against the question posed
28. The Working Arrangements section indicates that you wish the supplier to complete Discovery in 6-7 weeks, although the overall advert states 8 weeks. Please can you explain what is driving the shorter timescale?
There is no precise timescale for completion, but similar data discoveries in the past have taken between 6-8 weeks.
29. Please can you confirm that you plan to use the standard DOS evaluation marking criteria (0-3) for Stage 1 and that (based on your percentage breakdowns summing to 100%) you do not intend to carry over the shortlisting marks to the evaluation stage?
Yes, standard DOS marking criteria will be used and no marks will be taken forward from stage 1 evaluations
30. The introduction states that work can be remote but then the Work Setup section indicates that you would expect suppliers to be on-site 1-2 days per week. Please can you confirm if you think the latter would be expected on most of the 8 weeks, or only for key milestones/meetings?
It is difficult to provide a concrete answer on this as the working arrangements of government have been in a state of flux over the last 2 years. However, the team anticipates it is likely to be the latter.
31. Regarding the existing redevelopment team being unavailable to support the Discovery phase team, will all of their research and other artefacts be openly available to the new team, or is this new discovery research on future use to be kept completely separate for now?
All documentation and research pertaining to Naptan owned by the Department will be openly available to the new team.
32. Is the NaPTAN redevelopment team an internal team or external supplier?
It is a mixed team of internal and external.
33. Regarding the users, can we assume DfT will provide contacts for users in of the four categories?
Yes
34. How many of the ‘users’ would expect to be consulted during Discovery, or is there already an established group of representatives of each category (LAs/DataProviders, consumers, bus operators, policy owners) who can act as users?
The Naptan community is aware of the upcoming discovery, but we couldn't comment on how many would expect to be consulted - this is up for the bidding team to decide.
35. Has any external supplier been involved in the initial scoping work? If so, who?
Initial scoping work on the future of Naptan? No.
36. Can you confirm if shortlisted suppliers will have the opportunity to present?
The option of a presentation will be determined based on the outcome of 2nd stage evaluation/moderation sessions on written proposals and case studies. Notification will be provided
37. Can you please provide an anticipated timeline for this procurement that includes dates for: 1) Shortlisting Notification for Stage 2 2) Submission Deadline for Stage 2 3) Presentation 4) Evaluation period 5) Award Notification
Indicative Timelines for the stages are as follows. 1] Shortlisting Notification for Stage 2 - 04.02.22; 2] Submission Deadline Stage 2 - 16.02.22; 3] Presentation (if required) 17.02.22; Evaluation 17.02.22/18.02.22; 5] Award Notification 21.02.22
38. Who is the incumbent and how long they have been the incumbent
There is no incumbent supplier for this work package.
39. Who from your team will be scoring applications for this opportunity and what positions do they hold?
Naptan Product Owner, Head of Developing Data Unit and Head of Data Management