This opportunity is closed for applications

The deadline was Friday 21 January 2022
Powys Teaching Health Board

Telephony Discovery Works

5 Incomplete applications

4 SME, 1 large

14 Completed applications

12 SME, 2 large

Important dates

Friday 7 January 2022
Deadline for asking questions
Friday 14 January 2022 at 11:59pm GMT
Closing date for applications
Friday 21 January 2022 at 11:59pm GMT


Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
Produce discovery report that
Baselines the current telephony provision by identifying
Network topology
Network capabilities and underperformance
b) Details an independent option appraisal for switching all telephony to VoIP which includes
Different models
Infrastructure requirements
Persona based model for endpoint determination
Fallback system for disaster management
Suggested costings
Latest start date
Monday 31 January 2022
Expected contract length
Organisation the work is for
Powys Teaching Health Board
Budget range

About the work

Why the work is being done
The Health Board is starting to prepare for the PSTN/ISDN switch off, maximise on its investment in Microsoft Teams and facilitate staff working from home. These can all be addressed by migrating the existing telephony network to a UCaaS or similar.
Problem to be solved
The Health Board has many sites spread across as significant portion of Wales and there has been a minimal amount of investment to upgrade existing telephony networks and hardware. As such a patchwork of services are used to provide telephony functionality across these sites. This variety in supplier and solution, combined with gaps in institutional knowledge make it difficult to baseline the current network, define the Health Board’s requirements and identify any infrastructure works that are necessary.
Who the users are and what they need to do
The Digital Transformation Team (Business Manager, Project Manager, Cybersecurity Compliance Manager) need to be able baseline how the current telephony network(s) function, the options available to adopt a VoIP solution (primarily/preferably through Microsoft Teams) and pre-requisite works needed to facilitate a solution (i.e. network performance).
Early market engagement
Any work that’s already been done
Work has already been conducted to rationalise the number of mobile phones provided by the Health Board. Some services within the Health Board are already using telephony provided though Microsoft Teams directly via the Tenant.
Existing team
Current phase
Not applicable

Work setup

Address where the work will take place
Bronllys Hospital, Brecon, LD3 0LS
Working arrangements
Primarily to be completed remotely where possible.
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Independent market analysis
  • Experience in large scale migration of telephony solutions from PSTN/ISDN lines to VoIP
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • technical solution
  • approach and methodology
  • how the approach or solution meets user needs
  • • how the approach or solution meets your organisation’s policy or goal
  • estimated timeframes for the work
  • • how they’ve identified risks and dependencies and offered approaches to manage them
  • team structure
  • value for money
Cultural fit criteria
  • • work as a team with our organisation and other suppliers
  • • be transparent and collaborative when making decisions
  • • have a no-blame culture and encourage people to learn from their mistakes
  • take responsibility for their work
  • • share knowledge and experience with other team members
  • challenge the status quo
  • be comfortable standing up for their discipline
  • can work with clients with low technical expertise
Payment approach
Fixed price
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can you please confirm the budget available for this opportunity?
The Health Board do not wish to state a budget
2. What is your current network and ISDN/PSTN provision?
The scope of this work is to help us determine this as there is minimal institutional knowledge that holds this information.
3. Have you any advanced telephony requirements?
Within the scope of this work, we would want to be advised on infrastructure requirements to support the provision of call centre functionality to sites as well as fallback system upon failure of power or network.
4. Have you any security/compliance requirements?
Yes. Any supplier, within this work or future suppliers of telephony would need to meet Cyber essentials Plus. Where a supplier is only Cyber Essentials we can still consider this.
5. Is your network infrastructure capable of providing QoS?
We are hoping the supplier to assess and advise us on this.
6. Is there an in-house helpdesk and would that be maintained?
Helpdesk is provided through a local agreement with Powys County Council.
7. Are there any analogue solutions in use and are there any provisions for them going forward?
Within the scope of this work we would hope a supplier to be able to assist in assessing this and understanding the options going forward.
8. Would you require a physical analysis and capacity review?
9. Is there an overview of relevant in flight projects available?
No, current projects affecting this work other than a mobile device refresh programme.
10. Have you a breakdown of internal/external workers?
11. Can you provide list of pager/fax solutions and services?
We cannot provide a list within the timeline. We have minimal use of paging services, though a contract does exist. Faxes still exist within the Health Board which we would wish to remove.
12. What is the current service/support model?
Currently support is provided through a local agreement with Powys County Council