Department for Work and Pensions

HTP and Digital Outcome Specialists

15 Incomplete applications

10 SME, 5 large

1 Completed application

1 SME, 0 large

Important dates

Published
Friday 19 November 2021
Deadline for asking questions
Friday 26 November 2021 at 11:59pm GMT
Closing date for applications
Friday 3 December 2021 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
DWP are transforming the journey that citizens who have a disability or health condition access support. We are looking for support to develop and deliver packages of work to build our digital product set that will improve claimant journeys. Suppliers will work with our teams, delivering outcomes across our services.
Latest start date
Tuesday 1 February 2022
Expected contract length
Initial term 12 months; extension term up to an additional 3 months, subject to governance
Location
No specific location, for example they can work remotely
Organisation the work is for
Department for Work and Pensions
Budget range
The budget is up to a maximum ceiling value of £4.995m including VAT. This is not a commitment to spend up to this value and the Authority reserves the right to consume at its discretion.
The intended contract will be treated as an outcome based service solution however all Statement of Works will be evaluated on an individual basis to assess VAT status and IR35 position.

About the work

Why the work is being done
DWP are transforming the claimant experience of Health and Disability related services. Our objective is to transform the digital journey for citizens with a disability or health condition through providing clear information, linking many new and existing systems to allow more consistent and responsive provision of services over the web and better claimant outcomes.
Problem to be solved
DWP are transforming the way in which citizens experience our services and ensure they get the support they need. Our aim is to provide simple, responsive services and make timely, accurate and understandable decisions that help people get the right support for them.
Specifically, suppliers will help define and deliver a number of agreed packages of work across our services, working within the strategy and high level service design set by DWP.

Suppliers will work with our teams to deliver outcomes and products utilising agile development practices that meet our citizen and agent needs to;

• Signpost citizens to find the right service for them to apply for the support they need.

• Design, build and implement a claimant focused service for health assessments.

• Reduce the burden on citizens by gathering and using information more effectively.

• Improve the transparency in the services administered by DWP.

• Maximise straight through processing and automate business processes focusing on value add activities.
Who the users are and what they need to do
The Department for Work and Pensions is responsible for welfare, pensions and child maintenance policy. Our products and services are used every day by citizens. Our citizens need to be able to access and understand what help and support can be provided and enable a simple responsive service. They need to be able to find the right service, progress their claims, and provide a minimum amount of information for DWP to make timely decisions that are easily understood.
Early market engagement
Any work that’s already been done
Existing team
DWP operates in a multi-disciplinary environment for digital solutions. Teams consist of various digital agile roles with a combination of permanent and external supplier resources. Preferred bidders will be required to collaborate across multiple teams and multiple disciplines.
Current phase
Not applicable

Work setup

Address where the work will take place
National coverage may be required, although it is likely to be focused activity in northern based hubs across Newcastle, Blackpool and Leeds. However, at-the-time of-writing, government measures to reduce covid-19 are in operation and as-such, work should be done remotely and in observance of social distancing and shielding guidance. DWP will continue to observe all government advice in the coming months aimed at reducing the spread of the disease.
Working arrangements
Currently with Covid19 until the foreseeable future all activity is likely to be remote. If there is a need in the future for co-location, it will be in the specific hubs outlined with a view to a minimum of 40% '9-5' Monday - Friday.
Security clearance
Minimum expectation of BPSS and higher if specified.

Additional information

Additional terms and conditions
DWP is working with the internal legal team to review the DOS 5 legal documents against DWP's model T&C's. There may be some enhancements/amendments. This information will be shared with short listed suppliers with the RfP.

For information only:
1. TUPE may apply to this contract - Should this be the case DWP will seek to share employee liability information in the RfP with shortlisted suppliers.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of outcome based delivery utilising all agile role disciplines and skill levels contained within the DdaT Skill Framework within large/complex programmes. (Product, Delivery, Business Analyst, Content/Interaction Design, software/infrastructure/data engineering)
  • Experience of utilising and implementing Government Digital Service Design Standards and accessibility (WCAG 2.1AA) within outcome based delivery including taking products and services through internal and external GDS assessments.
  • Supply technical/data elements for outcome based delivery with skills: DevOps: AWS/Azure, CI/CD (Gitlab/Jenkins/Docker) Solution Architecture (Microservices/event) Software Engineering (full stack/front/back): HTML5, Java/JavaScript/API Gateways Test Automation/performance: Selenium/Cucumber/JMeter
  • Demonstrate experience of working within DWP or a comparable organisation (in terms of size and complexity - public or private sector within the last 3-5 years).
Nice-to-have skills and experience
Experience of providing value for money and/or added value when delivering outcome based solutions in a large/complex Public Sector environment

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
5
Proposal criteria
  • FOR INFORMATION ONLY: APPLICABLE TO 2nd STAGE RFP
  • Technical solution that will include the requirement to cover;
  • Methodology for Design, Development & Delivery
  • People
  • Communication / Stakeholder Management
  • Measuring Success
  • Knowledge Transfer
  • Value for money
  • Information Security Questionnaire
Cultural fit criteria
  • FOR INFORMATION ONLY: APPLICABLE TO 2nd STAGE RFP
  • Experience of outcome based delivery in an empowered multi-disciplinary environment sharing knowledge within and external to the team.
  • Evidence of user centered design developed with comprehensive citizen/agent user research to understand user needs.
  • Ability to own problem statements and take accountability for driving and defining successful outcomes.
  • Explanation of what Social Value will be provided as part of this contract.
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

55%

Cultural fit

20%

Price

25%

Questions asked by suppliers

1. Is there an existing supplier currently providing these or equivalent services to DWP?
The notice mentions possible TUPE requirements, which implies this opportunity may be intended to replace an existing contract. Is this correct?
There is currently a supplier contract in place providing an equivalent service to DWP and this new requirement is intended to replace the existing contract.
2. Could you please provide TUPE employee liability information at this stage of the bid process?
Since publishing we have received an update from Legal and can confirm that TUPE will not apply.
3. Are suppliers permitted to evidence their experience by presenting multiple examples for each question, or is there an expectation that suppliers present one example that evidences all aspects of the question? e.g. for Question 3
Suppliers should, as per the DOS guidelines, use one relevant example per criteria. Also, as per the guidelines, suppliers will not score higher or lower depending on the overall number of examples used.
4. Is there an incumbent supplier? If so, who are they? Thanks
There is currently a supplier contract in place providing an equivalent service to DWP, contract details are available via Contracts Finder.
5. DWP Published a very similar Outcome procurement on 30/09/2020. Did they award this contract? If so was any work completed under the contract?
The contract was awarded and is currently in place providing an equivalent service to DWP.
6. Has any prior work been undertaken on this? If so by who?
There is currently a supplier contract in place providing an equivalent service to DWP, contract details are available via Contracts Finder.
7. It says TUPE may be required. Can you tell us more about what would happen for the successful bidder if TUPE is required, under what circumstances it would be required, and how likely you think that is please?
Since publishing we have received an update from Legal and can confirm that TUPE will not apply.
8. You have stated that TUPE may apply to this contract, Why might TUPE apply? (i.e. is there an incumbent supplier or existing DWP staff who might be in scope)
Since publishing we have received an update from Legal and can confirm that TUPE will not apply.
9. In the following statement: “Supply technical/data elements for outcome based delivery with skills:” Please can ‘elements’ be explained? Is the intended word resources?
DWP are looking for support to deliver outcomes against a set of problem statements. We are looking for evidence that a supplier can provide the correct roles/capability and experience to deliver the required outcomes. The supplier may determine that particular roles can be merged or not needed, but for this exercise, you need to be able to demonstrate you are able to provide capability in the skills outlined.
10. Will the price evaluation be based on a team we define to deliver an outcome or will it be purely a rate card evaluation?
Price evaluation will be confirmed at stage 2 within the RFP, but is likely to be a combination of a rate card and a price to deliver an outcome against a Statement of Work.
11. How quickly do you expect the team to ramp up during this financial year?
Work packages and team sizes will be agreed with the successful supplier.
12. This tender has the same title as one issued on Wednesday 30 September 2020, was the contract awarded and please can you provide the name of the organisation who won that tender as it was not published?
The contract was awarded and details are available via Contracts Finder.
13. Please can you expand on the potential TUPE requirement as this could be a key factor in whether we choose to bid or not? We don’t want to waste your time bidding for the first stage to then find that this is something we would not choose to take one?
Since publishing we have received an update from Legal and can confirm that TUPE will not apply.
14. Who from your team will be scoring applications for this opportunity and what positions do they hold?
The evaluation will be carried out by the project teams designated to support this competition. This will be a mix of Digital and Commercial roles.
15. Can you please provide an anticipated timeline for this procurement that includes dates for:- Shortlisting Notification for Stage 2 – Submission Deadline for Stage 2 – Presentation – Evaluation period – Award Notification
Anticipated timeline -
Shortlisting complete by 09/12/21
Issue RFP - 10/12/21
RFP deadline - 24/12/21
Evaluation period - 24/12/21 to 12/01/22
Award notification - 13/01/22
Please note the above dates are subject to change at DWP’s discretion.
16. Would the authority please clarify the situation with TUPE?
Since publishing we have received an update from Legal and can confirm that TUPE will not apply.
17. Would the authority please clarify what work has been completed to date?
There is currently a supplier contract in place providing an equivalent service to DWP covering multiple projects.
18. Is there an incumbent supplier, and if so can you say who it is?
There is currently a supplier contract in place providing an equivalent service to DWP, contract details are available via Contracts Finder.
19. Regarding Essential Skill 3:
a. Please can you explicitly clarify what you mean by ‘Supply technical/data elements?’
b. Are we able to use multiple examples to cover off all elements?
c. Are you looking for examples to demonstrate our resources who have these skills and expertise? Or of examples of our experience of where we have delivered these?
DWP are looking for support to deliver outcomes against a set of problem statements. We are looking for evidence that a supplier can provide the correct roles/capability and experience to deliver the required outcomes. The supplier may determine that particular roles can be merged or not needed, but for this exercise, you need to be able to demonstrate you are able to provide capability in the skills outlined.
20. Can you confirm what work (if any) has been undertaken to date in this space? If so, have any suppliers been directly involved?
There is currently a supplier contract in place providing an equivalent service to DWP, contract details are available via Contracts Finder.
21. We would like to understand your anticipated timescales for Stage 2. Please can you provide an indication of the expected shortlisting date and turnaround time for the stage 2 response?
Anticipated timeline -
Shortlisting complete by 09/12/21
Issue RFP - 10/12/21
RFP deadline - 24/12/21
Evaluation period - 24/12/21 to 12/01/22
Award notification - 13/01/22
Please note the above dates are subject to change at DWP’s discretion.

The deadline for asking questions about this opportunity was Friday 26 November 2021.