This opportunity is closed for applications

The deadline was Friday 13 August 2021
Department of Work and Pensions

Service Now Development Specialist with Configuration Management/CMDB skillset

5 Incomplete applications

3 SME, 2 large

1 Completed application

1 SME, 0 large

Important dates

Friday 6 August 2021
Deadline for asking questions
Tuesday 10 August 2021 at 11:59pm GMT
Closing date for applications
Friday 13 August 2021 at 11:59pm GMT


Specialist role
Off-payroll (IR35) determination
Supply of resource: the off-payroll rules will apply to any workers engaged through a qualifying intermediary, such as their own limited company
Summary of the work
DWP are looking to engage with a supplier to provide a ServiceNow Developer specialist with Configuration (CMDB) management skills to work with DWP resources, to deliver continuous improvement and development of the DWP Roadmap for DWP end users.
Latest start date
Wednesday 15 September 2021
Expected contract length
6 months
North East England
Organisation the work is for
Department of Work and Pensions
Maximum day rate
Maximum day rate available is £650inc VAT

About the work

Early market engagement
Who the specialist will work with
The existing team is augmented with a mix of Civil Servants and other 3rd party supplier resource.
What the specialist will work on
Infrastructure Engineer(ServiceNow) to design and develop solutions meeting requirements as directed,aligned to departmental policy,improving capability,usability and stability of the ServiceNow platform.The DWP product (ServiceNow/AWS Connect platforms) increased demand has created further resource demand for specialist development and support across ServiceNow, continuing to enhance and improve the DWP Configuration Management (ServiceNow Product).
Working in a team of Configuration Management specialists,aligned to a team of ServiceNow developers ensuring services are enhanced and new services delivered as desired and to required standards. The team works and supports third parties and internal teams supporting and developing integration and automation between ServiceNow and other products.

Work setup

Address where the work will take place
The supplier will normally be required to work from DWP offices in Longbenton, Newcastle but until COVID restrictions are lifted, the supplier will be required to work from home with occasion visits to the DWP office
Working arrangements
Working in a team of ServiceNow developers making sure services are enhanced and new services delivered as desired and to the required standards. The team will also work with and support third parties and other internal teams to support and develop integration and automation between ServiceNow and other products.
Security clearance
The supplier will be required to hold BPSS security clearance as a minimum.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Ability to deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle
  • : Experience of completing stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales • Attend and participate in Agile ceremonies.
  • The ability to complete development of user stories to the DWP definition of “Done”.
  • • Provides Show and Tell’s to Senior developers, Business Analysts and System Administration team.
  • • Creating and maintaining documentation.
  • Able to build, configure and support ServiceNow features, applications and integrations
  • Able to build and test simple integrations, or can work on more complex integration as part of a wider team
  • Experience of JavaScript within the ServiceNow platform, knowledge of the Glide API’s. – Working Level
  • Current ServiceNow platform Certification
  • Minimum of 2 years’ hand on Development experience on the platform
  • • Core Platform – Level 3 (Practitioner)
  • • ITSM Module – Level 2 (Working)
  • • Project and Portfolio Management module – Level 1 (Awareness)
  • • ATF Configuring and maintaining – Level 1 (Awareness)
  • • : 3rd line support for incidents, problems and changes
  • • Self-Service Portal – Level 1 (Awareness)
  • • Virtual Agent & NLU – Level 1 (Awareness)
  • • Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance.
  • • ITIL qualifications or experience/skills
  • • Demonstrate experience of working on large scale organisation and/or Government or Public Sector installations of ServiceNow.
Nice-to-have skills and experience
  • Agile Development
  • Knowledge of Angular, HTML, CSS
  • • Information Security (DDaT) • Problem Management (DDaT) • Service Focus (DDaT) • Systems Integration (DDaT) • Technical Breadth (DDaT)
  • Integration Hub – Level 1 (Awareness)
  • Performance Analytics – Level 1 (Awareness)

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • work as a team with our organisation and other suppliers
  • be transparent and collaborative when making decisions
  • have a no-blame culture and encourage people to learn from their mistakes
  • take responsibility for their work
  • share knowledge and experience with other team members
  • be comfortable standing up for their discipline
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

No questions have been answered yet