This opportunity is closed for applications

The deadline was Friday 16 July 2021
Ministry of Housing, Communities and Local Government

Discovery: exploring the merits of introducing a national landlord register

7 Incomplete applications

4 SME, 3 large

36 Completed applications

33 SME, 3 large

Important dates

Published
Friday 2 July 2021
Deadline for asking questions
Friday 9 July 2021 at 11:59pm GMT
Closing date for applications
Friday 16 July 2021 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Contracted out service: the off-payroll rules do not apply
Summary of the work
MHCLG needs to conduct a discovery with a partner who has a proven track record of exploring digital solutions to complex policy problems.

This will be a strategic piece of work informed by digital expertise to explore the merits and feasibility of introducing a national landlord register.
Latest start date
Tuesday 31 August 2021
Expected contract length
8 - 10 weeks
Location
London
Organisation the work is for
Ministry of Housing, Communities and Local Government
Budget range
£80,000- £100,000

About the work

Why the work is being done
Government has committed to bringing forward reforms to drive improvements in standards in privately rented accommodation and supporting local authorities to conduct well targeted, effective enforcement that drives out criminal landlords. As part of this commitment, the government wishes to explore the merits of a national landlord register.

The government has announced the intention to publish a white paper outlining a package of reforms for private rented sector housing.
Problem to be solved
Central Government and Local Authorities (LAs) have limited information on the 2.3 million landlords who own the 4.4 million PRS properties in England. This inhibits effective enforcement of PRS property standards and the development of informed policy interventions.

Private tenants currently have limited ways to check information about their landlord prior to signing a tenancy agreement. There are also a range of different and complex requirements that private landlords must meet to let property.

The Government wishes to explore the feasibility of introducing a national landlord register.in England Through a joint policy and digitally led approach, we would like to understand the different models available for pursuing solutions to our identified problems and to further understand the difficulties individuals face when renting, letting or enforcing property standards in the Private Rented Sector.

To inform this exploration of the problem, we would like a supplier to conduct user research, including sourcing participants, and potentially involving a survey.
Who the users are and what they need to do
There are a range of potential users for a national landlord register, and we will require a discovery team to establish what their needs are. Some examples of potential users are outlined below:

As a current or prospective tenant, I need to find out basic information about my current/prospective landlord and information about renting a property. This will enable me to make an informed choice about renting a property.

As a private landlord, I want an easier way to demonstrate compliance with existing lettings legislation and to access information relating to letting property. This will enable me to better understand the legal requirements and more effectively demonstrate my compliance.

As a local authority housing enforcement officer, I want access to consistent data on the private rented sector stock in my area. This will enable me to better prioritise my time and resources when undertaking enforcement action.

As a government official, I want a holistic aggregated dataset on the PRS. This will enable me to better evidence suggested policy interventions.
Early market engagement
N/A
Any work that’s already been done
N/A
Existing team
The successful supplier will liaise with a team of policy officials at MHCLG and officials in the department’s Digital Directorate. The supplier will also be required to engage with other subject matter experts within the department and at other government departments.
Current phase
Discovery

Work setup

Address where the work will take place
The office is located at 2 Marsham Street, Westminster, London, SW1P 4DF.

However, due to the COVID-19 restrictions the department is currently working virtually through Microsoft Teams.

The supplier will be required to have their own IT equipment with access to Microsoft Teams and the Microsoft Office Suite.
Working arrangements
The work will be delivered 5 days a week (Monday to Friday). The policy team will deliver a full briefing on the project at the outset of the project, upon completion of contracts.

We expect the Discovery Team to work closely with the policy team to explore aspects of the project. We will also expect the Discovery Team to provide regular show and tells for the policy team and wider MHCLG colleagues at the end of the 1-2-week work ‘sprints’ on the topics explored.
Security clearance
All individuals must have Baseline Personnel Security Standard (BPSS) as a minimum.

Depending on national restrictions at time of contract commencement, a Counter Terrorist Check (CTC) may be required to attend meetings in 2 Marsham Street.

Additional information

Additional terms and conditions
1. All outputs will be owned by MHCLG and published openly where appropriate using a suitable open license that supports reuse. All materials/outputs derived from the contract shall be the property of MHCLG.

2. GDPR requirements will be discussed and agreed once the successful supplier has been notified (as part of discussions to agree the wording of the call-off contract).

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Recent experience of running a Discovery Phase and creating digital tools in line with the GDS Service Standard and Design Principles.
  • Ability to, and experience in, conducting user research to understand needs of different groups.
  • Ability to collaborate and communicate effectively with a range of stakeholders who have different levels of technical expertise.
  • Recent experience of visualising, prototyping, and testing different models of digital services.
  • Demonstrable experience of engaging with complex policy problems as part of a multidisciplinary team.
Nice-to-have skills and experience
  • Experience of working in the property sector and/or experience of designing digital housing services.
  • Experience of risk assessment and future proofing digital services, including migrating existing content/data to new services.
  • Experience of working with Local Government.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
4
Proposal criteria
  • Approach and methodology
  • How the approach or solution meets user needs
  • How the approach or solution meets stated objectives
  • Proposed timeframes for the work
  • Flexible approach from supplier
  • Team structure
  • Value for money
Cultural fit criteria
  • Demonstrated experience of working collaboratively with public sector organisations
  • Transparent and open working methods which encourage challenge
  • Responsibility for progressing your own work to reach project objectives
  • Ability to share knowledge and experience with other team members/clients with low technical expertise.
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence

35%

Cultural fit

15%

Price

50%

Questions asked by suppliers

1. • Is it expected that any register will be centrally administered or run by satellite organisations e.g. local housing authorities?
• We would like our Discovery to explore the merits of different administration options for a register including both those listed.
2. Will any scheme be expected to interface with existing databases containing landlord information e.g. the EPC register, rogue landlord database, TDP databases, HMRC tax records, Land Registry.
• We would like to understand how a register could interface with a range of existing data-sources, including those listed.
3. Will the landlord register be linked to digital property records? If so, using what protocol PAF, UPRN, W3W, other?
• We would like to explore a range of options and models for a register including those which make use of digital property records.
4. How important to this stage is the ability to access the diverse range of landlord stakeholders quickly and easily?
• We would like the Discovery to conduct user research with a range of potential users including landlords, tenants and local authorities. Access to a range of different stakeholders is advantageous, although the policy team at MHCLG have contacts with key industry representative groups and can help facilitate meetings.
5. How important to this stage is the ability to access the diverse range of landlord stakeholders quickly and easily?
• We would like the Discovery to conduct user research with a range of potential users including landlords, tenants and local authorities. Access to a range of different stakeholders is advantageous, although the policy team at MHCLG have contacts with key industry representative groups and can help facilitate meetings.
6. Who / what roles will be on the evaluation panel?
• The evaluation panel will be comprised of two policy officials in the PRS and Leasehold Directorate and one member of the Digital Directorate at MHCLG.