NHSX on behalf of NHS England and Improvement

NHSX Identity and Profile - patient-facing account wrapper and associated proxy service

23 Incomplete applications

16 SME, 7 large

1 Completed application

1 SME, 0 large

Important dates

Published
Monday 7 June 2021
Deadline for asking questions
Monday 14 June 2021 at 11:59pm GMT
Closing date for applications
Monday 21 June 2021 at 11:59pm GMT

Overview

Off-payroll (IR35) determination
Summary of the work
This is the development of an NHS 'account' for people to access everything from one place. It will incorporate a number of services including a way for people to allow individuals [proxies] to manage services on their behalf and functionality to support the proactive tailored provision of wellness services.
Latest start date
Tuesday 3 August 2021
Expected contract length
The contract is anticipated to last five (5) months.
Location
No specific location, for example they can work remotely
Organisation the work is for
NHSX on behalf of NHS England and Improvement
Budget range
£875,000

About the work

Why the work is being done
Users of the NHS system today have an increasing range of services that they can access through digital means. This programme aims to create a standard approach through personalisation to relevant services, owned and controlled by the user. This holistic access would support a number of new services, including a standard way for people to allow trusted individuals [known as proxies] to manage health and care services on another person's behalf, and proactive messaging and management of tailored healthcare services.

This work aims to provide: making services available through an NHS 'account' that enables people to access everything from one place; a store of key information for individual patients, including demographics, communication contact preferences, and long-term conditions, which individuals can access and manage for themselves; an ability for individuals to nominate proxies to act on their behalf; functionality to support the provision of a programme of wellness and prevention services tailored to individuals and offered on a proactive basis.

Full engagement with relevant platforms will be provided to the awarded supplier.

https://drive.google.com/file/d/1FWJi9xmoHDOW6977vcGehjJIbeWmCnnS/view?usp=sharing
Problem to be solved
Currently services are not connected and each time a user accesses a service they have to repeat their story, nothing is captured centrally and often they are referred to different areas. We would like to make it easier for people to transact with the NHS and also to reduce this diversity, which leads to errors in the data held for individuals.

A manual process for individuals to nominate proxies through their GPs does exist but this access is confined to GP records, is not offered by all GP practices across the country and is offered inconsistency by GP practices.

No consistent, nationwide platform currently exists to support the proactive messaging and management of Wellness and Prevention services

https://drive.google.com/file/d/1FWJi9xmoHDOW6977vcGehjJIbeWmCnnS/view?usp=sharing
Who the users are and what they need to do
Potential users are all NHS patients across England who wish to access health services through digital means.

As a user of digital NHS services I want to be able to access all the services I use through one login and for the services to be consistent in the way they are presented and for activities I undertake in one service (e.g. change my address) be recognised by the other services.

As an organisation I want to be able to proactively send messages to appropriate patients to help them improve their health and I'd like the information that we hold on patients to be correct
Early market engagement
No early market engagement has been undertaken
Any work that’s already been done
Discovery user research has been conducted on developing proxy services for parents and adults. This will be shared with the awarded supplier.
Existing team
The existing team consists of two enterprise architects, and a programme manager from NHSX.

We are working closely with colleagues from NHS Digital who are developing the platforms which will support this service, The App, NHS.UK and NHS Login.
We are also working closely with the team on an allied programme, the Wellness and Prevention (W&P) programme.

There are no other suppliers currently, although we anticipate a supplier join to support the W&P team
Current phase
Not started

Work setup

Address where the work will take place
The work can be performed from any location, but it will be coordinated by staff in NHSX Leeds office, Quarry House, LS2 7UE
Working arrangements
In order to maximise knowledge transfer and to integrated with the team the supplier staff will work to NHSX standard hours, that is 7.5 hours a day during 9.00-17.30 Monday to Friday. Meetings will be by video conferencing using G-Suite technology.

There are no expenses expected for this work as travel will not be required. If a need arise this will be in line with NHS E/I travel and expense policy.
Security clearance
All must have BPSS as a minimum

Additional information

Additional terms and conditions
No additional terms and conditions will be used

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrable expertise in user research and business analysis with expertise in stakeholder engagement, sourcing networks, conducting workshops, interviews, surveys, desktop research and use case modelling, as-is and to-be
  • Demonstrable expertise in defining data models/standards which underpin business requirements. Capability in successfully documenting user requirements using popular formats such as user stories, acceptance criteria using behaviour-driven development format
  • Demonstrable subject matter expertise in decentralised identity, verifiable credentials, microservices, cloud native technology, network and application security and event streaming and an understanding of the Trust over IP architecture stack.
  • Demonstrable experience in defining and documenting design patterns and technical and data architecture and production of reference architectures
  • Demonstrable specialist capability and expertise in information governance and policy analysis. Capability to investigate and define information flows between government, ALBs and other associated organisations and to inform policy.
  • Demonstrable specialist capability and expertise in developing prototypes to validate and demonstrate design patterns and technical designs by producing functional prototypes.
Nice-to-have skills and experience
Demonstrable experience of working in, and an understanding of, the challenges of digital transformation in the health and care sector.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
5
Proposal criteria
  • Expertise, innovative approach and methodology (40%)
  • Value add (5%)
  • How risks and dependencies are identified and approaches (5%) to manage them
  • How the Offeror plans to communicate to stakeholders, including progress (10%)
Cultural fit criteria
Work as a team and share knowledge with our organisation, other organisations and other suppliers, and demonstrate the approach for working with a wide range of service users
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

1. Are you able to clarify what level of engagement the existing team will have on this project?
The existing team are fully engaged on this project, some working full time and others 0.5 full time equivalent. We would expect to have almost daily contact with the appointed supplier
2. Are you able to clarify whether the 5 month timeline for this project is fixed and, if so, how you came to arrive at this decision?
The 5 month timeline is fixed due to the need to move onto the next stage in January 2021
3. Can you clarify – off the back of the “discovery user research has been conducted on developing proxy services for parents and adults” – whether you believe more discovery work will be needed at any time during the 5 month timeline?
Yes we believe that more discovery work (desk research and user research) will be required in this area
4. Who from your team will be scoring applications for this opportunity and what positions do they hold at NHSX?
The Panel is made up by: Lead Enterprise Architect, Enterprise Architect, and Assistant Programme Director. Supported by a Strategic Commercial lead
5. In the procurement brief it references an appendix on business capability requirements which is not included in the document. Please can you share this appendix or direct us where to find it?
Apologies for the confusion, the appendix is actually referring to the bullet points in the procurement brief.

We will be working up detailed definitions of the capabilities with the awarded supplier.
6. In the procurement brief it references an appendix on business capability requirements which is not included in the document. Please can you share this appendix or direct us where to find it?
Apologies for the confusion, the appendix is actually referring to the bullet points in the procurement brief.

We will be working up detailed definitions of the capabilities with the awarded supplier.

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