This opportunity is closed for applications

The deadline was Wednesday 9 June 2021
Centre for Digital Public Services (Wales)

User Researcher - Centre for Digital Public Services Wales

4 Incomplete applications

4 SME, 0 large

12 Completed applications

11 SME, 1 large

Important dates

Published
Wednesday 2 June 2021
Deadline for asking questions
Friday 4 June 2021 at 11:59pm GMT
Closing date for applications
Wednesday 9 June 2021 at 11:59pm GMT

Overview

Specialist role
User researcher
Off-payroll (IR35) determination
Summary of the work
We're looking for a user researcher to join us to work on discovery we are doing with Sport Wales. The question for discovery is “How can Sport Wales increase the reach and impact of their community investments (grants)?”.
Latest start date
Monday 14 June 2021
Expected contract length
6 months with the option of a 25% extension (6 weeks)
Location
No specific location, for example they can work remotely
Organisation the work is for
Centre for Digital Public Services (Wales)
Maximum day rate
£600 inclusive of travel expenses if travel becomes required

About the work

Early market engagement
Who the specialist will work with
You'll be joining an experienced agile coach and product manager from the Centre and a service owner and subject matter experts from Sport Wales. You’ll be coaching the wider team on user research and user centred design.
What the specialist will work on
We're looking for a user researcher to join us to work on a discovery we are doing with Sport Wales. The question for discovery is “How can Sport Wales increase the reach and impact of their community investments (grants)?” There is no incumbent in this role at present.

Work setup

Address where the work will take place
Working remotely
Working arrangements
We expect this work will be done remotely for the foreseeable future. Should official guidance change during the duration of this engagement, you may be expected to attend meetings across Wales.

Travel is not a requirement at this point. Any questions around travel would be discussed with the successful specialist to ensure it is something they are comfortable with and done within all COVID guidelines.
Security clearance
Baseline Personnel Security Standard (BPSS) will be required

Additional information

Additional terms and conditions
Welsh Service Standards will apply: https://digitalpublicservices.gov.wales/toolbox/digital-service-standards

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • identify and build strong relationships with stakeholders, influencing and collaborating with them to improve our user focus and their understanding of user centered design.
  • Design qualitative research methodologies to maximise insight in fast paced, agile environments
  • coaching small teams in user research practices and user centred design
  • Engage in meaningful interactions and relationships with users.
  • Interpret evidence-based research and incorporate this into your work
  • Synthesise research findings rapidly using appropriate tools and techniques into user needs, expressed as user stories
  • Bring insights and learnings to life for colleagues in the most appropriate ways, including through presentations and printed or online artefacts
Nice-to-have skills and experience
  • Professional-level fluency in Welsh language
  • demonstrable experience of working in the Welsh Public Sector

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
5
Cultural fit criteria
  • Experience of successful collaborative working as part of a multi-disciplinary delivery team, sharing knowledge within the team
  • Experience delivering in an open, collaborate, agile way
  • Experience of successful agile delivery in non-agile environments and bridging the two worlds
Additional assessment methods
  • Reference
  • Interview
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

1. Is there an incumbent in the role?
I believe I stated in the opportunity there is no incumbent in this role
2. Can you please confirm the IR35 status on this piece of work?
A status determination suggests this role would be outside IR35 .
3. Will the successful supplier be required to produce any supporting materials such as wireframes and prototypes, or do you have that capability in place already?
We don’t know at this point. If we identify that a designer is needed as part of the team, we can address that.
4. £600 inclusive of travel expenses if travel becomes required”

Please clarify if this is inclusive/exclusive of VAT.
Excluding VAT