Awarded to Ad Hoc Global Ltd

Start date: Tuesday 7 February 2017
Value: £143,910
Company size: SME
Home Office and the National Police Chief Council

Home Office / National Police Chief Council User Researcher

0 Incomplete applications

17 Completed applications

17 SME, 0 large

Important dates

Tuesday 6 December 2016
Deadline for asking questions
Tuesday 13 December 2016 at 11:59pm GMT
Closing date for applications
Tuesday 20 December 2016 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
The Home Office and the National Police Chief Council have set up a joint initiative to understand how user needs are being met by policing across the UK.

This has created a significant opportunity to consider potential for organisational change and provision of service to the public.
Latest start date
as soon as possible after clearance confirmation
Expected contract length
initially 3 to 6 months with the option to extend to 2 years in total
Organisation the work is for
Home Office and the National Police Chief Council
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
We are a small leadership team that generates high level strategic thinking to inform and influence decision-making on organisational change at board level across both the Home Office and Police.
The current team includes Service Design, Business Analysis and Enterprise Architecture.
We are looking for user researcher(s) with an established track record of being able to impact strategic thinking across a large organisation. They will offer big picture thinking in an area of complexity, with proven results.
The specialist will have access to an extensive user research community within the Home Office and broader Government
What the specialist will work on
Work at a national level influencing Portfolio of work across Policing, in addition to Programs within the Home Office that support the Police.

Scope of the work covers interaction with the public, ie channels from 999–, through to operational police processes such as intelligence and preparation of cases in the criminal justice system.
It is critical we establish evidence based user needs by engaging with the public and operational police officers.
It should be noted the role is aimed at stimulating broad strategic thinking across the organisation rather than being limited to the development of digital and web based products.

Work setup

Address where the work will take place
2 Marsham Street, London SW1P 4DF
Working arrangements
Full Time on site. T&S will not be payable for travel to sites within the M25. Travel outside of the M25 will be subject to HO T&S policy
Security clearance
SC or ability to be SC cleared

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate soft skills of being a visionary & highly strategic thinker
  • Demonstrate soft skills of being a lateral thinker & problem solver
  • Demonstrate soft skills of clear and persuasive presentations
  • Demonstrate soft skills of being able to challenge assumptions and test ideas
  • Demonstrate soft skills of working autonomously
  • They must have the ability to set research agenda to test & validate plans for organizational restructure.
  • They must have the ability to work fluidly between both complex qualitative and quantitative research
  • They must have the ability to lead planning, data capture, analysis and reporting of in-house user research
  • They must have the ability to use insight to inform and direct a large and complex organization that has both digital and non-digital presence.
  • They must have the ability to be an experienced advocate for user needs at board level
Nice-to-have skills and experience
Prior experience of organisational and business design

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Be a collaborative team player that excels working in a flat hierarchy
  • Experienced working in an iterative environment such as agile or lean startup
Assessment methods
  • Work history
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can you confirm the timetable of activities, given that the deadline is just before the Christmas break?
Our indicative timetable is as follows:
CVs and evidence will be requested with a deadline of Monday 9th January
Interviews will be held as soon as possible after Tuesday 10th January
2. What is the budgeted day rate for this position ?
We haven't published one on this occasion.
3. Will there be a Q&A session?
Yes - please take a look at the Q&A session section of this opportunity - a meeting and a call is planned for the 12th December.