The Corporate Officer of the House of Lords and The Corporate Officer of the House of Commons
Parliament Digital Service (PDS) User Research Participant Recruitment
3 Incomplete applications
3 SME, 0 large
4 Completed applications
4 SME, 0 large
Important dates
- Published
- Monday 7 December 2020
- Deadline for asking questions
- Monday 14 December 2020 at 11:59pm GMT
- Closing date for applications
- Monday 21 December 2020 at 11:59pm GMT
Overview
- Summary of the work
- PDS requires participants for regular user research supporting a range of projects and programmes across its digital portfolio (including its website) and possibly PDS's Transforming Digital programme. The supplier must reliably deliver participants nationwide.
- Location
- London
- Research dates
- The exact research dates are currently unknown and are subject to a brief to identify each round.
- Organisation the work is for
- The Corporate Officer of the House of Lords and The Corporate Officer of the House of Commons
- Budget range
- We anticipate spending approximately £50,000 on participant recruitment in the 12 month period covered by this contract, however that number could be higher or lower dependant on individual research round requirements. A typical project will include a recruitment price per participant and the payment of incentives. A research round may require the payment of incentives only where participants are independently recruited by Parliament.
About the work
- Early market engagement
About the research
- Description of your participants
-
Some of the types of participants we may need to recruit are:
- Political or other specialist journalists
- Professional lobbyists
- Legal professionals
- Academics
- Industry experts
- Civil servants
- Members of political parties
- Politically engaged members of the public
Each research brief may require further participant skills / behaviours / attributes, e.g. a specific level of digital skills, or use of digital technology, or users who have basic online skills. - Assisted digital and accessibility requirements
-
Some of the requirements we may need include:
- Participants with conditions that affect mobility
- Participants with visual impairments
- Neurodiverse participants, e.g. dyslexia, autism, ADHD, dyscalculia
- Participants with low digital literacy or confidence
- Participants with accessibility needs - Research plan
- Individually briefed for each recruitment round. Typical research methods may include, but are not limited to: interviews, focus groups, card sorting, tree testing, accessibility and usability testing. Research may be in-person or remote.
- Research location
- Remote research will be conducted with participants located across the entire UK. Any face-to-face research will be conducted in London.
- Access restrictions at location
- The majority of research is expected to be conducted remotely. Each research brief will identify the research location, along with any and all restrictions that may affect participants, including access.
- Number of research rounds
- PDS estimates issuing 5 to 25 briefs over the initial 12 months, generally last one or two days each
- Number of participants a round
- This is variable. The likely range is between 5 and 40 participants per round.
- How often research will happen
- The frequency and type of research will fluctuate in line with the demand for user research within the organisation. We are looking for a supplier that can supply the necessary research participants for our variable activities as and when required.
- Evening or weekend research
-
- Weekday evenings
- Weekends
Additional information
- Additional terms and conditions
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
- Essential skills and experience
-
- Experience in recruiting research participants who meet a given brief and manging the recruitment process end to end including obtaining consent, scheduling and payment of incentives [Weighting: 4]
- Experience in recruiting very specialist participants (such as lobbyists and political journalists) or participants for whom money may not be a motivation for taking part [Weighting: 4]
- Experience in recruiting participants with accessibility needs or low digital literacy [Weighting: 3]
- Experience in providing visibility of the recruitment and screening process, ideally, though not necessarily, through an online portal [Weighting: 4]
- Experience in assuring the quality of participants recruited and allowing the customer to make the final judgement on whether participants fully meet the brief provided [Weighting: 4]
- Experience in providing backup participants and replacement participants in case of unsuitability or dropouts [Weighting: 3]
- Nice-to-have skills and experience
-
- Ability to assign a reliable dedicated recruiter to our organisation for the duration of the service to enable Parliament to build a relationship with that person [Weighting: 2]
- Ability to effectively manage the physical attendance of participants at research locations [Weighting: 1]
- Ability to pay incentives on our behalf where a recruit has been conducted independently by Parliament [Weighting: 1]
How suppliers will be evaluated
All suppliers will be asked to provide a written proposal.
- How many suppliers to evaluate
- 5
- Proposal criteria
-
- Detail your approach to deliver Parliament's requirement, including: All participants types; Recruitment channels; Screening of participants; and How visibility of this is provided to Parliament [Weighting 8]
- Detail your approach to assuring the quality of participants recruited and allowing Parliament to make the final judgement on whether participants fully meet the brief provided [Weighting: 8]
- Detail your approach to identifying risks and respective contingency planning to manage them. This includes providing backup participants and replacement participants in case of unsuitability or dropouts [Weighting: 8]
- Additional assessment methods
-
- Case study
- Interview
- Evaluation weighting
-
Technical competence
35%Availability
15%Price
50%
Questions asked by suppliers
No questions have been answered yet