Awarded to Intelligent Transformation

Start date: Monday 8 February 2021
Value: £100,000
Company size: SME
Highways England

Free-Flow Charging (FFC) Management Information (MI) Data Hub

9 Incomplete applications

7 SME, 2 large

11 Completed applications

8 SME, 3 large

Important dates

Friday 27 November 2020
Deadline for asking questions
Friday 4 December 2020 at 11:59pm GMT
Closing date for applications
Friday 11 December 2020 at 11:59pm GMT


Summary of the work
High level design, security, and data protection documentation to support the FFC Management Information Data Hub.
Latest start date
Friday 15 January 2021
Expected contract length
10 - 12 weeks
South East England
Organisation the work is for
Highways England
Budget range
Capped Time and Materials
Maximum blended day rate = £850.00
Maximum spend capped at £100,000.00

About the work

Why the work is being done
The Dartford Crossing is critical to the strategic road network in the South East of England. A road user charge has been collected at the Dartford Crossing by HE (on behalf of the Secretary of State for Transport) since 2003 (under the brand name “Dart Charge”) to manage high demand for its use using powers under the Transport Act 2000.

A new service delivery model is proposed for the second generation Dart Charge service (“Free-Flow Charging”). Three service delivery packages will be procured with each package delivered as a complete managed service, including people operations, systems and maintenance. Please see links below for further information.


To complement the three service delivery packages, Highways England are planning to procure Application and Data Management Services to support the development of the FFC MI Data Hub

In advance of going to market for a supplier to develop the FFC MI Data Hub, we are looking to secure specialist resource to advise on the high-level design of the system.

The FFC MI Data Hub will enable HE to develop one-view reporting across the service delivery packages and will be the repository for MI from the Dart Charge service.
Problem to be solved
Each service delivery package will provide a MI data to the FFC MI Data Hub, which will be built in HE’s Azure environment.

For each FFC Service Provider, a set of standard reports will need to be developed using Power BI so that Service Provider performance reports can be verified using data in the FFC MI Data Hub.

Ahead of this larger procurement exercise, HE aim to obtain advisory services to support the outline design of the FFC MI Data Hub. The supplier will be responsible for drafting and agreeing the following documents in accordance with HE processes:

• High Level Design, including information security assurance ;
• Data Protection Impact Assessment;
• Outline Service Support model.

This work requires engagement with the FFC team, the Enterprise Architecture, Data Architecture, Data Governance, Information Security, and Information Rights teams within HE.

The aim of the project is to complete agreement of these documents in advance of going to market for the development of the FFC MI Data Hub in March 2021. The winner of this work will be excluded from bidding for the development of the FFC MI Data Hub itself.
Who the users are and what they need to do
The relevant users are:
• The FFC team, who will require the supplier to ensure that the High-Level Design will deliver a solution that reflects the requirements and timescales of the project.
• The Enterprise Architecture Group, who will require the supplier to design the system in accordance with Highways England’s enterprise architecture principles and hosting strategy, and provide documentation for their assurance.
• The Data Architecture team, who will require the supplier to design the system to align with Highways England’s existing data architecture infrastructure. Please see for further information
• The Information Security team, who as above will require Information Security documentation in an agreed format for review.
• The Information Rights team, who will require the supplier to complete a Data Protection Impact Assessment for review and approval.
• Highways England Procurement, who will require the supplier’s work to inform the procurement of the subsequent Data Hub development contract.
Early market engagement
Any work that’s already been done
We have made substantial investment in our data management infrastructure using the Microsoft Azure cloud, which should provide the underpinnings of the FFC MI Data Hub design. For extensive background information please request access to:

We have also produced use cases and requirements for the FFC MI Data Hub which can be shared at mobilisation. For further information and context (including draft tender documentation) please register with the Bravo e-Sourcing Portal at Highways Agency e-Tendering System ( and then e-mail to request access to the documentation.
Existing team
The winning bidder will need to work alongside the project team, currently a combination of staff from the Free-Flow Charging team and IT.
Current phase

Work setup

Address where the work will take place
Highways England, Bridge House, 1 Walnut Tree Close, Guildford, Surrey, GU1 4LZ

It is however anticipated that work can be conducted remotely.
Working arrangements
Our business is located across the whole of England and so are our teams and suppliers. We would expect our supplier to work flexibly and be mobile when required, but also support remote working and the utilisation of collaboration tools.
Security clearance
We expect all our suppliers to have BPSS as a minimum

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Data Architecture
  • Business Intelligence / Management Information
  • Microsoft Azure
  • Information Security
  • Information Rights / Data Protection
  • Enterprise Architecture / Solution Architecture
  • Support documentation, training, and handover
  • Service Support Design
  • Agile
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • What is your approach to ensuring the design of secure cloud solutions? – 25%
  • What is your approach to agreeing data protection impact assessments and incorporating mitigating actions into designs? – 15%
  • How will you make sure that Highways England can continue to support and develop the design after completion? 15%
  • How will you ensure value for money? – 10%
  • What skills does your proposed team bring to deliver this work? – 15%
  • Where have you successfully delivered similar work elsewhere? – 20%
Cultural fit criteria
  • How do you help to create capability in the organisations you work with? – 40%
  • How do you excite and engage non-technical staff? – 40%
  • How do you excite and engage IT staff? (e.g. solution architects, enterprise architects, service delivery managers, etc.) – 20%
Payment approach
Capped time and materials
Additional assessment methods
Case study
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there currently an incumbent?
2. Will the successful supplier be excluded from bidding for the future development?
Yes. The reason is that the deliverables from this procurement will be feeding significant information into the requirements for the later phases. Without this initial discovery phase we are unsure of the scope which will impact the cost/procurement approach of the later phases. It is hoped the discovery will help decide how we take this forward.
3. The answer to Q2 does not seem clear to us. Could you please expand on this please. How does your answer relate to the winner being excluded from further stages if this project is to go live?
This relates to fair and open competition. The supplier for this phase of work will input into the preparation of the procurement documentation for the later phases. This is likely to result in providing the supplier a significant advantage over other bidders, distorting any future competition.
4. Should the bid be submitted on the bravo portal or on DOS?
We will be shortlisting in the first instance, so scoring your capabilities using the standard DoS scoring methodology against your capability to meet our 9 essential skills (which are detailed in the DoS advert). Deadline for the shortlisting submission is midday on 11/12/2020. Shortlisting submissions should be sent via the DoS portal anytime before the deadline. We will be taking a maximum of 5 suppliers through to the tender phase.

We will switch the management of the procurement for the tender phase to the Bravo e-Sourcing portal should you be shortlisted.
5. Can you please advise the timelines of this procurement (e.g. shortlisted companies notified, anticipated contract award)? Also, can you confirm if shortlisted suppliers will have the opportunity to present?
Shortlisted suppliers will be notified as early as possible week commencing 14th Dec.

The following timeline for the tender phase are provisional. It is anticipated final tender documentation will be published later in the w/c 14th Dec. The Tender Return date will be later in the second week in January with contract award anticipated for third week in Jan.

It is currently not planned to give suppliers the opportunity to present.
6. Who from your team will be scoring applications for this opportunity and what positions do they hold?
Ian Gordon who is Head of Data Architecture & Engineering - IT Information Management at Highways England
Andrew Deakin who is a Management Information Analyst with our Dart Charge Team at Highways England