Tuesday 6 October 2020
Deadline for asking questions
Tuesday 13 October 2020 at 11:59pm GMT
Closing date for applications
Tuesday 20 October 2020 at 11:59pm GMT
Summary of the work
Analytics is critical to delivering NI Water business analytics short and long-term strategies.
To ensure continuous improvement of our service (costs and efficiencies), NI Water need to ensure that all data sources are accurate to provide a solid foundation to generate insights to better inform business decisions in the future.
Latest start date
Monday 9 November 2020
Expected contract length
Contract should not exceed more than 12 months but may be subject to change.
Organisation the work is for
Northern Ireland Water
£70,000 - £100,000
About the work
Why the work is being done
Water and waste water treatment plants are extremely complex and expensive operations to run. We constantly monitor all aspects of these networks to ensure that our drinking water is top quality, plus our waste water plants run efficiently, adhering to stringent compliance regulations. This involves collecting vast amounts of data from Spatial, financial, telemetry and SCADA systems. Therefore, the data sets used to generate reports and business insights need to be up to date, of excellent quality, plus be accurate.
A lot of work has already been completed at NI Water to harness our data but now we need assistance from external experts in data analytics, experts in the domain of water and wastewater treatment, to ensure that we make the most efficient and effective use of that data to learn how our networks are operating and how we can realise efficiencies. We have already used some of this data to realise gains (financial) by finding areas of energy reduction in our water treatment plants but we are fully aware we can improve efficiencies by employing the latest and greatest algorithms and processes. We have many projects to complete on the water network but also on the waste water network.
Problem to be solved
For this engagement, our goal is to ensure that our databases are fully aligned. The databases are:
1. CAR GIS – (Corporate Asset Register)
It is vital that the Telemetry database includes the CARID for the asset. However, this has not always been the case and hence the need for alignment. The potential benefits include:
• Single authoritative data source
• Improve situational awareness of costing data
• Replication and scalability for other business areas will be possible
• Will enable improved analysis for Interruptions to Supply events
• Could provide enhanced business insights
• Key enabler to SMART networks, IOC etc.
• More realistic benchmarking against other water utilities
The essential outcomes of this project will be:
1. Identify items from the telemetry database without a CARID
2. Identify all assets along the water network to ensure all have been matched. The following are essential:
a. Pump Status
b. Pump Data flow indicators
c. Pressure readings
d. Pressure alerts
e. Reservoir levels (impounding & service).
Successful suppliers will engage with our local GIS, Telemetry and field experts.
3. Maintain updated report of updates.
4. Work with the handover team for new sites to update the workflow (essential).
Who the users are and what they need to do
• Head of Water – In the event of an outage or major issue, can we generate an accurate listing of all potential properties affected in a DMA/ PMA to ensure we have 100% accurate outreach should the need arise.
• Head of Wastewater – In the event of outages or major issues, can we generate an accurate listing of all potential catchments affected.
• Head of Customer Services – need to ensure we have all customers updated to provide domestic and operational services.
• Head of Business Intelligence - how can I see an accurate, up to date list of findings from this activity? Is it significant enough to change internal processes?
• Head of GIS/ Telemetry – Is our data up to date. This forms the basis of all of our analytics work and needs to be completed asap.
Early market engagement
There have been a lot of investigations in this area internally to make sure that this project can be completed. Some of this work will be manual input to copy the CAR ID across to the telemetry database so care must be taken to ensure this is correct. Suppliers should ensure that they have access to GIS and Telemetry experts who can navigate these systems, although the majority of the work (data change and entry) should not require senior resources. Therefore we do not expect that this will require senior people full time to complete.
Any work that’s already been done
Our inhouse team have already worked on a pilot study on one region in the North West. This was to ensure that the work could be completed and what would typically be involved.
This information will be made available as needed, provided the right data sharing agreements and contracts are in place.
Head of Analytics
Head of Water
Business Improvement Project Manager
Business Analytics Project Manager
Customer Insights Manager
Address where the work will take place
Northern Ireland Water
40 Old Westland Road
Work as one team with the NIW Analytics delivery team, whether on-site or off-site. Current restrictions due to the COVID-19 pandemic should be strictly adhered to at all times.
Successful suppliers should:
• provide regular updates on progress, issues, risks and delivery milestones.
• ensure a plan has been well formulated and the necessary resources contacted well ahead of time to ensure availability
• have the correct professional resources available for GIS and telemetry queries
• a good understanding of water treatment facilities and water networks to be able to have confidence in making any changes.
Basic Access NI check is required.
On site working as required however current coronavirus guidelines should be adhered to at all times so remote meetings will always be preferred. Data sharing agreements will be required as appropriate, sensitive data obtained should be anonymised to adhere to strict GDPR regulations.
Additional terms and conditions
NI Water intends to use eTendersNI for the 2nd stage of this procurement. Shortlisted suppliers will be invited to submitted their responses on their proposal, cultural fit and price via this platform.
Scoring mechanism as follows will be used during both stages of the evaluation
5 - Exceeded
3 - Met
1 - Partially met
0 – Not met or not evidenced
NI Water does not envisage the need for any additional terms and conditions.
Skills and experience
Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.
Essential skills and experience
- Demonstrate experience of GIS applications and familiarity of how asset information will be presented.
- Demonstrate experience with Water networks and the assets associated with them. It’s essential to be able to navigate GIS to be confident the data changes are accurate.
- Demonstrate experience of Telemetry/ SCADA information systems and how to navigate these.
- Demonstrate experience of Telemetry schematics and the ability to understand water networks (DMAs etc.)
- Demonstrate experience of editing telemetry information.
- Demonstrate experience of editing GIS systems, or presenting information in the correct formats to the GIS team for validation.
- Demonstrate expert knowledge in water networks, including treatment and pumping.
- Demonstrate experience of delivering projects that require an extremely high degree of accuracy Clearly show how you achieved this and how that was validated.
- Demonstrate experience of building a plan and communicating to stakeholders.
- Demonstrate experience of building the appropriate dashboards to show progress on an ongoing basis (live – online).
- Demonstrate experience of successfully upskilling/transferring knowledge to the internal customer's team in relation to future system updates.
- Demonstrate experience of successfully collaboraton with a client as part of a joint team to detect errors in data, gaining "buy-in" for suggested solutions.
- Demonstrate experience of developing accurate project plans, clearly highlighting critical milestones and adhering to timelines and budget.
- Demonstrate experience of helping to change internal processes within an organization.
- Must be able to start work by 9th November 2020, and be flexible to attend meetings when required (remotely and onsite if required).
Nice-to-have skills and experience
Experience with data analytics or data manipulation techniques that could be employed to expedite completion.
How suppliers will be evaluated
All suppliers will be asked to provide a written proposal.
How many suppliers to evaluate
- Identify a RAID (Risks, Assumptions, Issues, Dependencies) list that needs to be considered as part of the plan.
- Describe how you will tackle this problem from start to finish. You need to demonstrate how you will be successful.
- Describe how you can ensure accuracy of the updated data. This is essential to ensure validity of our reporting and calculations
- Describe how you will work with NI Water to ensure this process is included in all new site handovers. Demonstrated experience in this area will be beneficial .
- Proposed team structure you will require including experience (CVs)
Cultural fit criteria
- Collaboration - What drives your organisation to deliver products and, how will you ensure collaboration within the team?
- Experts - Clearly demonstrate that you have the right solution for us and that your plan is clear and shows a clear understanding of the task in hand?
- Reliable - How can you ensure that you have dedicated resources for the entirety of this engagement and remain within project constraints?
- Knowledge Transfer - How will you provide knowledge transfer to our in-house staff to ensure we can complete any future changes required?
- Trusted Partner - How will you bring us to the next level in ensuring we have 100% accurate, valid data?
Capped time and materials
Additional assessment methods