This opportunity is closed for applications

The deadline was Thursday 17 November 2016
The Home Office

Proc196 Business Delivery Specialist Role – User Researcher (Content Designer) x 1 Role

0 Incomplete applications

14 Completed applications

12 SME, 2 large

Important dates

Thursday 10 November 2016
Deadline for asking questions
Monday 14 November 2016 at 11:59pm GMT
Closing date for applications
Thursday 17 November 2016 at 11:59pm GMT


Specialist role
User researcher
Summary of the work
The Immigration IT Portfolio is building services to transform how Home Office manages immigration into UK. Including:
a) The HO core caseworking system, replacing several existing systems that collectively supports >23000 users in end to end case management.
b) Access UK an on-line application tool for Immigration and Visa applications.
Latest start date
Expected contract length
Up to 2 Years
Organisation the work is for
The Home Office
Maximum day rate

About the work

Early market engagement
Who the specialist will work with
There are a number of suppliers working across the portfolio .Collaborative working is key as the supplier will be working alongside civil servants and other suppliers, including our client side partner. Business Services will operate at both a Portfolio level and within each project ensuring consistency and co-ordination of business delivery.
What the specialist will work on
The specialist will be assigned to one of the projects within the Immigration IT Portfolio.

Work setup

Address where the work will take place
Metro Point 49 Sydenham Road Croydon CR0 2EU.
Working arrangements
The supplier resources will be expected to be co-located with the project team-at either of the locations above. There will be a requirement for some travel to business locations across the UK on an ad-hoc basis. The suppler resources should be physically on site Monday-Friday (may involve moving between Home Office sites from time to time). Approximate hours are 9:00 – 18:00. Occasional evening and weekend working will be required.
Security clearance
Supplier personnel will be expected to apply for and be capable of gaining SC security clearance. A minimum of BPSS (Baseline Personnel Security Standard) will be required to commence work.

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • writing and editing copy for websites and services
  • taking complex source material and turns it into plain English
  • ensures text adheres to style and tone of voice guidelines
  • optimises content for digital devices and search engine results
  • advises on design solutions for simpler user journeys
  • develops content plans and strategies for meeting user needs
  • makes recommendations based on user testing, analytics and customer feedback
  • reviews the work of other writers and editors
  • publishes using content management systems
  • liaises with subject matter experts to ensure factual accuracy
  • works with product owners and business representatives to meet the organisation's policy and operational needs
  • sub-editing
  • flexibility to write to different style and tone of voice guidelines
  • appreciation of responsive design and familiarity with interactive design patterns
  • knowledge of accessibility standards
  • understanding of analytics and web metrics
  • experience of user testing
  • proficiency in content management systems
  • ability to produce site audits, content plans or proposition documents
  • awareness of trends in the digital sector
Nice-to-have skills and experience
  • Previous experience of Public Sector business change
  • Previous experience of GOV.UK and the Government Digital Service, and the service assessment
  • Previous experience of successful collaborative working as part of a multi-supplier delivery team
  • Previous experience of working within Scaled Agile

How suppliers will be evaluated

How many specialists to evaluate
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions and flagging issues
  • Have a no-blame culture and encourage people to learn from mistakes
  • Application of Agile principles
  • Ability to add value
Assessment methods
  • Work history
  • Reference
  • Interview
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Where and when do I submit my evidence?
All responses MUST be received by Home Office IPT Commercial Mailbox by 11:59 on the on the closing date of this procurement Responses after this time will not be considered.
2. Who should submit evidence?
Evidence should only provided to the IPT Inbox by bidders that can confirm yes to all Technical experience. Any responses unanswered or not confirmed yes will NOT be considered. There is no variation in this request the DoS system rejects these submission and the Authority will not have site of response.
3. What format must Evidence be in?
Evidence must be in CV format. All CV’s MUST be provided in Portable Document Format (.pdf). The CV file must be in the following format: ‘SUPPLIER NAME_Candidate Name_CV_RoleTitle. Responses in any other format will NOT be evaluated.
4. How many candidates CV can bidders submit for each role?
Bidders can only send one cv for each role
5. What is the maximum number of pages of CV and Font Size?
The maximum number of pages per CV is 4 sides of A4 in Arial, font size 12. Any CV which is longer than the specified limits will be truncated and only the [4] four sides of A4 will be evaluated
6. Can bidders include Links within CV or embed or attached files to email submission?
No. The response should be ‘self contained’ i.e. do not link to external information as it will NOT be evaluated. Do not ‘embed or attach’ files or other ‘objects’ within any of the documents or to your email response – they will not be opened (nor evaluated).
7. Will all responses automatically be evaluated?
8. Why hasn't the maximum day rate been published?
Where the Authority has decided not to disclose the maximum day rate is to encourage more competitive rates from the market.
9. The Skills and Experiences are heavily slanted towards "hands on" Content Design skills, can you confirm what the % weighting is between User Researcher duties and being a Content Designer
This is predominately a Content Designer role: 90% Content Design and 10% User Researcher.
10. Can you clarify if this is a user researcher role or content designer as the description seems to be more content designer rather than user researcher?
Please see answer above.