This opportunity is closed for applications

The deadline was Wednesday 5 August 2020
Government Digital Service

WP1812 - Digital Capability for Urgent DDaT Requirements

17 Incomplete applications

13 SME, 4 large

33 Completed applications

21 SME, 12 large

Important dates

Published
Wednesday 22 July 2020
Deadline for asking questions
Wednesday 29 July 2020 at 11:59pm GMT
Closing date for applications
Wednesday 5 August 2020 at 11:59pm GMT

Overview

Summary of the work
Following on from the success of WP1701,2&3, WP1810 and recently awarded WP1811, that provided urgent DDaT resource across Government. GDS requires a new supplier to work on time-constrained DDaT projects.

The new contracts will continue to provide teams, or resources to supplement existing teams for Departments and ALBs.
Latest start date
Wednesday 30 September 2020
Expected contract length
up to 24 months
Location
London
Organisation the work is for
Government Digital Service
Budget range
There is no commitment to minimum spend over the term of the contract.

The maximum spend under the contract will be £4 million

About the work

Why the work is being done
There will be a need for a flexible supplier to respond to urgent requests received by GDS from departments.

Enable departments to access the market for support in delivering urgent digital projects where resources are required within 5-10 working days.

We expect this contract to fulfil three types of need:

Resource to supplement teams on urgent projects
Agile Multidisciplinary Teams
Specialist services (e.g. Data Science, GOV.UK content & Domain Knowledge)

Core capabilities for the proposed contract would be:
● user experience and design
● performance analysis and data
● service delivery
● software development
● user research

This contract will allow time-critical work to commence while alternative arrangements are made.
Problem to be solved
UK Government needs access at short notice to resources that can design, build, and deliver digital services. We are looking at placing teams within two weeks to deliver digital outcomes.
Who the users are and what they need to do
As a Department/ALB, I need to run discoveries and develop digital services to design, build and run services within 5-10 working days. I may need a full team, or a number of staff to complement a team I have
Early market engagement
We held a pre-tender market engagement in conjunction with CCS on 18/10/19

Slides available on request
Any work that’s already been done
Projects will be at various stages and suppliers will be briefed relative to specific statements of work.

This is the second series of similar contracts for resourcing in this space. Links to previously let contracts, WP1701,2,3, WP1810 and the recently awarded 2nd in this series (WP1811) below;

https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9395
- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9676
- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9779
- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/11781
- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/12297
Existing team
The supplier will work with Government Departments & ALBs from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services.

Where required in the development cycle, collaboration with other suppliers may be necessary. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers.
Current phase
Not started

Work setup

Address where the work will take place
The supplier will work with Government Departments & ALBs from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services.

Where required in the development cycle, collaboration with other suppliers may be necessary. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers.
Working arrangements
Suppliers will deploy resources at short notice working with departments and their arms length bodies to deliver discovery or development outcomes. The majority of work will be based on customer sites - the sites and working arrangements for a particular project will be specified in a Statement of Work.

We anticipate a maximum of 5-8 concurrent Statements of Work.
Security clearance
Resources are likely to be required to be security cleared. Most projects will require BPSS and smaller number SC/or above. If not held, resources must meet the criteria and go through the process at the cost of the Supplier. GDS is willing to sponsor supplier staff through the clearance process.

Additional information

Additional terms and conditions
All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy.

All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Evidence a good approach to UCD and meeting user needs for particularly vulnerable user groups. How have you utilised research to shape your work programme and engage with stakeholders?
  • How would you manage the deployment of your DDaT talent pool under this contract given the sudden surges and falloffs in demand that we have seen under similar existing contracts?
  • How do you ensure the correct cultural fit when deploying multi-disciplinary teams to a particular organisation? How does this affect your remote onboarding process?
  • Describe your approach to working with other suppliers delivering a project. How would you look to broaden your skills and capacity?
  • Describe a time when you have delivered on a project, in Government or otherwise, when you have worked with sensitive data. How did you manage that risk?
  • Evidence how you look to transfer knowledge and up-skill teams to ensure continuity of delivery
  • Above delivering agreed outcomes within timeframes and budget, how would you look to evidence value-add for a statement of work?
  • What total number and proportion of your DDaT staff, available to work on SOWs under this contract, are security cleared? How would you manage the security transfer between departments?
Nice-to-have skills and experience
  • Evidence your approach to delivering Outcomes at pace in line with Government Design principles or equivalent
  • Describe how you have adapted your delivery model to account for new remote working practices with an emphasis on pastoral care for your team.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
5
Proposal criteria
  • Your approach to rapidly deploying a team
  • Your approach to deploying multiple teams at once
  • Your ability to deploy teams to different areas of the country
  • Your approach to recruiting and on-boarding teams
  • Your approach to building multi-disciplinary teams
  • Your approach to sourcing security cleared staff, and your approach to getting staff security clearance
  • Your understanding of the Digital Service Standard and Government Design Principles
  • Your approach to deploying blended resource across established DDaT teams
  • Your ability to evidence where value has been added to projects you have worked on
  • Your approach to managing conflict resolution (resources, stakeholders)
  • Your approach to managing Departmental expectations regards key skills/experience
  • Your approach to dealing with multiple stakeholders (skill and seniority) and managing expectations
  • Your approach to dealing with cross-department projects with collective outputs and blended delivery teams
  • Your approach to working at a national/regional level
  • Your approach to remote working
Cultural fit criteria
  • Your approach to embedding a team quickly within organisations with differing cultures
  • Your approach to working with the public sector
  • Your approach to Data Protection compliance
  • Your approach to pastoral care of core or subcontractor resource
  • Your ability to align with public sector values
  • Your approach to social responsibility
  • User-centricity - How you champion the value of user research, user-centred design, and evidence-based decision making
  • Continuous Improvement - Reinforce a culture of continuous improvement and iteration in all teams
Payment approach
Time and materials
Additional assessment methods
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

1. Is this requirement related to WP1701-03 (Urgent EU Exit Requirements) in any way.
Yes, however as the landscape has changed over the course of this year (Covid 19 etc) the scope has now been broadened to include requirements previously covered by WP1701-03 and also additionally DDaT requirements that are urgent, essential and can not be fulfilled by any other route to market due to time restrictions, i.e. work that needs to commence within 10 days. Requirements will be triaged by a specialised GDS team to ensure they adhere to these strict guidelines before being implemented under this and related contracts and all other routes to market explored.
2. Is this a separate package to 1811?
Yes
3. Will this package work alongside package 1811?
Yes, this package will operate in the same space and requirements will be awarded on a rotational basis between incumbent suppliers
4. Who's on the panel?
To be confirmed
6. Are suppliers permitted to bid for this piece of work if they have already been awarded one of the recent, similar contracts?
Yes, this is a fair and open competition and nobody is excluded.
7. Hello – where can I find the slides from the industry day referred to in the advert ?
Please find the presentation slides, here; https://drive.google.com/file/d/1arzKoyX5ZWSLHqZvq-EEAB039VYVVRNy/view?usp=sharing
8. Does GDS have a particular technology stack or cloud platform that the requirements are based on?
Delivery will be across Government and ALBs and as such the winning supplier should expect a variety of technology stacks
9. For the criteria: Describe your approach to working with other suppliers delivering a project. How would you look to broaden your skills and capacity? – Are you referring to skills and capacity to work with other suppliers or more generally?
"How would you look to broaden your skills and capacity?" refers to your ability to expand capacity in a variety of DDaT skillsets. If you don't have a particular skillset in-house, what procedures do you have in place to obtain this.
10. How can the pre-market engagement slides be requested?
Please find the presentation slides, here; https://drive.google.com/file/d/1arzKoyX5ZWSLHqZvq-EEAB039VYVVRNy/view?usp=sharing
12. regarding question: How do you ensure the correct cultural fit when deploying multi-disciplinary teams to a particular organisation? How does this affect your remote on-boarding process? Can you confirm what is meant with regards to 'remote on boarding process'? Are we talking about remote on-boarding due to Covid 19 or are we talking about remote on-boarding as the supplier isn't part of GDS and the internal business?
We are referring to remote on-boarding due to Covid 19
13. Evidence a good approach to UCD and meeting user needs for particularly vulnerable user groups; Please can you clarify what you are classing as vulnerable user groups?
We would like to know what you understand by "vulnerable user groups"
14. We would like to receive the slides from the pre-market engagement event on 18/10/19 as detailed in this opportunity. However, as you will receive this question in anonymised form and we do not wish to put our contact email within the question, please could you post a link to the slides or advise how we can obtain them? It would be greatly appreciated if you could do this before the deadline to answer the questions in order to give us maximum time to go through the slide deck. Many thanks.
Please find the presentation slides, here; https://drive.google.com/file/d/1arzKoyX5ZWSLHqZvq-EEAB039VYVVRNy/view?usp=sharing
15. Your second essential skill references "the sudden surges and falloffs in demand that we have seen under similar existing contracts". How is it possible for us to know the extent of surges and falloffs that have been seen? Can you give a specific example in terms of how many personnel have been involved in the peak of a typical contract and how quickly and to what extent this has fallen off?
What we are alluding to here is that the demand is unpredictable. There is no pipeline for work as requirements are received at short notice and must be deemed "urgent" in nature in order for a Statement of Work to be implemented under this contract.
16. Your fourth essential skill asks "How would you look to broaden your skills and capacity?" Does this relate to an organisational-level broadening or as part of the project team? What type of skills are you looking for broadening, ie does this relate to technical ability or inter-agency communication skills? What do you mean by 'capacity'?
"How would you look to broaden your skills and capacity?" refers to your ability to expand capacity in a variety of DDaT skillsets. If you don't have a particular skillset in-house, what procedures do you have in place to obtain this.
17. Please can we request the slide pack for the early market engagement with CCS?
Please find the presentation slides, here; https://drive.google.com/file/d/1arzKoyX5ZWSLHqZvq-EEAB039VYVVRNy/view?usp=sharing
18. Buyers often qualify suppliers out if their turnover is too low relative to the contract value. Is there a threshold like this for this award?
The key criteria here is the supplier's ability and capacity to deliver against these requirements. Consortium bids are encouraged and no threshold for turnover is applicable. It is likely the successful supplier will have experience of delivering on large, complex assignments.
19. Can you clarify that all answers for the first round should be illustrated with one example?
Use as many examples as you require to cover the criteria within the word limit.
20. You ask for UCD experience with vulnerable users. Are you specifically expecting the work under this contract to be with vulnerable users? Do you have specific groups of vulnerable users in mind?
Delivery on these contracts is at SOW level. As user needs have, due to recent world events, increasingly had to consider access for vulnerable groups we would like to assess your understanding of vulnerable users
21. You ask for: "Your approach to deploying blended resource across established DDaT teams" – can you clarify what you mean by blended resource? A mixture of supplier and permanent people?
A DDaT specialist or multiple specialists to work in a blended delivery teams to deliver team outcomes
22. Will suppliers who have previously one similar contracts (WP1701,2,3, WP1810 and the recently awarded 2nd in this series (WP1811) etc.) be eligible to bid for this contract?
Yes, this is a fair and open competition and nobody is excluded.
23. For "What total number and proportion of your DDaT staff, available to work on SOWs under this contract, are security cleared?" – are you specifically thinking about SC clearance or above? Or do you consider BPSS to be security cleared?
BPSS as a standard
24. How does one access the slides from the pre-tender market engagement in conjunction with CCS on 18/10/19?
Please find the presentation slides, here; https://drive.google.com/file/d/1arzKoyX5ZWSLHqZvq-EEAB039VYVVRNy/view?usp=sharing
25. Good morning. Could you please confirm whether we are just responding to the Skill and Experience section at this stage and we are not required to provide a written proposal in response to the proposal criteria and the cultural fit criteria until stage 2 of this ITT? Many thanks
Yes, you are correct.
26. In question 4, do you mean delivering in a multi-supplier environment, or where we engage other suppliers as the prime?
Delivering in a multi-supplier environment and how you look to work with other suppliers to cover capacity or skills gaps
27. Describe a time when you have delivered on a project, in Government or otherwise, when you have worked with sensitive data. How did you manage that risk? – With regards to this question, all of the projects our teams work on deal with 'sensitive data'. Are you referring to a specific kind of 'sensitive data' that you would like us to illustrate an unusual response to?
We would like to know what you understand by "sensitive data"
28. Will the scores from the evidencing round be taken through to final evaluation? Or will they only be used for the purposes of shortlisting suppliers?
No. The scores from shortlisting will not be carried forward to the next stage.
29. Are you expecting the listed roles to be provided full time, or will some deployments be part time?
There will be a variety or roles to fulfil, either as part of an existing team or providing an entire team. All deployments are for urgent projects to deliver short-term outcomes.
30. Will the supplier have the opportunity to work with GDS to inform and help define requirements for pieces of work ahead of them being awarded?
Yes. The winning supplier will be expected to collaborate with GDS and Client Departments to help define SoWs before deployment.
31. Do you either require or prefer that public sector examples are cited rather than private sector examples? Or, if we have a relevant private sector example, will it be given equal consideration to a public sector example?
All examples will be given equal consideration.
32. Is there expected to be any occasion where the new supplier will be working under the direction of another external supplier or vice versa?
It would be expected that all deployments are led primarily by the Dept or ALB but there may be instances of delivering Outcomes in a multi supplier delivery team
33. You mention GDS would be willing to sponsor supplier staff through the clearance process. In this situation, would the supplier still be expected to bear the costs?
Yes
34. For the first evaluation round (evidence), are you expecting suppliers to explain their approach and give an example of this working successfully?
Yes
35. Roughly when does the expected timeline of 5-10 working days start? E.g Once GDS notifies the supplier or once requirements are understood and agreed?
Once the SOW is agreed and signed off, although there have been requirements that have required a start date of less than 5 working days
36. Can we ask the reason for publishing another opportunity in addition the previous 5 that have been awarded?
Specifically, are:

GDS seeing too many requests for the current set of suppliers to manage?
GDS needing to replace a current supplier?
any of the previous procurements exhausted and need re-tendering?
This is an iterative procurement cycle with the first 3 contracts due to roll off by the end of August and new procurements to run to ensure GDS have ongoing supplier capacity.
37. Of the five suppliers that were awarded the previous variations of this procurement, will any/all of these continue to provide their contracts? Can they also be awarded this procurement in addition or are you looking for a new supplier?
This is a fair and open competition therefore no suppliers are excluded. We aim to have no more than 3 suppliers active at any one time, therefore suppliers will generally roll off as their contracts expire, barring any need to complete key projects already undertaken.
38. What is the process if the supplier had to turn down the work requested and how will this impact their opportunity for future work?
It can sometimes be the case that a specific piece of work is not best suited to a suppliers skillset. In this event the opportunity will pass to the next supplier in line. This will not have an adverse effect on our relationship with the supplier, however this contract requires an ability to deliver on varied requirements at pace and such we expect the winning supplier to have this capability.
39. For essential skill 8 you ask "how would you manage the security transfer between departments?"
What support is GDS able to provide in this process?
GDS works with both the supplier and dept/client to understand the security clearances required and the process each department goes through to vet clearance. The supplier would need to provide BPSS as a standard under these contracts but GDS will assist identifying when elevated clearance is required and managing expectations if clearances secured in other depts require updating or validating for the new dept