This opportunity is closed for applications

The deadline was Wednesday 22 July 2020
NHS Business Services Authority (NHSBSA)

Overseas Healthcare Services - Delivery Partner

13 Incomplete applications

9 SME, 4 large

19 Completed applications

15 SME, 4 large

Important dates

Published
Wednesday 8 July 2020
Deadline for asking questions
Wednesday 15 July 2020 at 11:59pm GMT
Closing date for applications
Wednesday 22 July 2020 at 11:59pm GMT

Overview

Summary of the work
The NHSBSA require a delivery partner to work with on the OHS digital transformation.

These resources will initially build out a private Beta solution identified, further to this resource will augment existing teams for the delivery of outcomes as required. The NHSBSA require the ability to quickly secure resources
Latest start date
Monday 31 August 2020
Expected contract length
2 year contract, please note the first SOW is expected be completed within 6 months of start date.
Location
North East England
Organisation the work is for
NHS Business Services Authority (NHSBSA)
Budget range
The anticipted budget for this financial year is £1.2 million (excluding VAT), subsequent financial year budgets are not yet determined.

This contract will include an initial SOW , for delivery of the private Beta, the budget for this SOW will be capped at £400,000. Further SOWs will be on a time and materials basis.

The NHSBSA makes no commitment to any particular level of spend (actual spend agreed in SOWs) nor does it grant exclusivity to the selected supplier in respect of the services described in this opportunity.

We will publish a price template for completion by shortlisted suppliers.

About the work

Why the work is being done
Overseas Healthcare Services is undergoing a significant period of change, and the objective of this programme is to continue development of digital channels for our users, whilst also establishing new service offerings, in line with the Government Digital Service Standards and Technology Code of Practice.

Overseas Healthcare Services is one of the NHSBSA’s strategic ambitions, and following the successful transition of the service into the NHSBSA we are focusing on post EU Exit changes whilst realising opportunities through transformation.

The initial outcome of this requirement will be increasing identification of chargeable patients accessing NHS services.
Problem to be solved
The NHSBSA is looking for a delivery partner to deliver outcomes on our digital services within Overseas Healthcare Services.

The first piece of work identified is to tackle problems in the current cost recovery process, including:
- Uptake of process
- Data accuracy
- Double handling
- System performance

Capability released as part of this work will allow the service to embark on increasing uptake of the cost recovery process, and ultimately result in increased revenue back into NHS services.

Further specific outcomes will be agreed within each statement of work with the successful supplier during the contract period.
Who the users are and what they need to do
As a Delivery Manager for a NHSBSA service I need to access the teams required to transform my service, so that I can deliver services based on user needs which provide the capability to realise significant benefits within the NHS.

As a Overseas Visitor Manager, I need to ensure that those patients who are not exempt from charge make fair contribution for the care they receive, So that we can support a national standard of care, fairness and professionalism within the NHS.
Early market engagement
Any work that’s already been done
There are a number of in-flight Overseas Healthcare digital service developments delivered by a blended team of NHSBSA personnel and other suppliers at different stages of their lifecycle (Discovery, Alpha, Private Beta, Public Beta).

For the first focus of the first piece of work, a Discovery and Alpha phase has been completed previously by a partner organisation, and this is currently being re validated by an internal design team. This work has identified the key user needs that need to be addressed and a prototype has been designed and validated with users.
Existing team
Digital Delivery Team made up of NHSBSA and contracted staff.
Current phase
Not applicable

Work setup

Address where the work will take place
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN

and

Stella House
Goldcrest Way
Newcastle upon Tyne
NE15 8NY
Other locations as required.

There will be a requirement to co-locate however in light of the Covid-19 outbreak, initial working arrangements will be remote.
Working arrangements
The Supplier will work as a part of the Overseas Healthcare Services team, and they will be viewed as part of the overall NHSBSA Digital Delivery Directorate with a one team ethos. The NHSBSA follow Agile and GDS principles. It is expected that the successful supplier's people will work in this way.

The supplier's resources will be expected to work onsite at Bridge House and/or Stella House and travel as required/agreed.

The successful supplier must comply with relevant NHSBSA policies and standards.
Security clearance
Baseline Personnel Security Standard (BPSS)

Additional information

Additional terms and conditions
For the avoidance of doubt, all intellectual property rights in any data or deliverable shall be retained by, or transferred to, the NHSBSA, as appropriate.

Suppliers who are shortlisted and then wish to submit proposals must register on the NHSBSA’s e-tendering solution which can be found at https://nhsbsa.bravosolution.co.uk/web/login.html

Expenses: to and from the Base Location in Newcastle are not eligible to claim. Any expenses outside of the Base Location must be agreed in advance with the NHSBSA’s Delivery Manager and shall be in accordance with the NHSBSA’s policy for Travel and Subsistence.

Presentation - Dates TBC.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate your experience of leading the delivery of digital outcomes based on a service of similar in size and complexity to Overseas Healthcare services (millions of transactions&users across multiple products).(4%)
  • Experience of sucessfully designing and building services, in line with the Government Digital Service Standards, from initial discovery through alpha, beta and ultimately live, where GDS assessments have been passed.(3%)
  • Experience of working in a Public Sector environment with an understanding of Public Sector directives, including experience of applying the Government Technology Code of Practice. (3%)
  • Demonstrate experience of working in a blended outcome based team consisting of a mix of supplier and NHSBSA team members. (3%)
  • Demonstrate experience of how, when delivering outcome based projects, you have supported the development of internal capability (leaving a positive legacy). (3%)
  • The supplier must be able to provide resources to perform the following roles within a project as defined by GDS role descriptions (https://www.gov.uk/service-manual/the-team/what-each-role-does-in-service-team), including; (2%)
  • • Business Analyst
  • • Front End Development
  • • Back End Development
  • • Automation Tester
  • • User Experience
  • • User Research
  • • Technical (Solution) Architecture
  • • Dev Ops Engineer
  • • Delivery Manager
  • The supplier must be able to provide a development team on the start of the contract (expected to be the end August). (2%)
Nice-to-have skills and experience
  • Demonstrate experience of providing additional and/or value added activities when acting in the role of a partner supplier (eg contribute to professional communities). (3%)
  • Demonstrate experience of working with the Department of Health and Social Care or NHS services on services that have a national reach. (3%)
  • Demonstrate knowledge of, and willingness to recommend , creative and innovative solutions. (3%)
  • Demonstrate if you are able to provide offshoring as a way of reducing costs. (1%)

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
3
Proposal criteria
  • Demonstrate your approach and experience of agile delivery across Discovery, Alpha, Beta and Live, in line with Government Digital Service standards. (6%)
  • Demonstrate how you would successfully deliver private Beta, where another supplier has delivered Discovery and Alpha stages, including identifying and managing any risks. (6%)
  • Demonstrate your approach and methodology to ensure that resources are successfully embedded (and measured) within the NHSBSA, providing a BSA/Supplier one team ethos for delivery. (5%)
  • Demonstrate your ability to scale resources to the demands of this project, giving an example of where this has been done successfully. (5%)
  • How will the supplier optimise costs and deliver value for money to the NHSBSA. (4%)
  • Demonstrate your approach to identifying and managing the the risks, with Agile methodology, on a complex project like this . (4%)
Cultural fit criteria
  • Please answer the next two questions in reference to working to NHSBSA's values: Collaborative-work together; Adventurous-try new things; Reliable-do what we say we will; Energetic-give everything do our best.
  • Demonstrate how you work as a team, manage collaboration, share know-how and best practice, motivate&maintain high levels of engagement within delivery teams and how this links to our values(5%)
  • Demonstrate an empowered ‘can do’ team culture, encouraging constructive feedback and learning. (5%)
Payment approach
Time and materials
Additional assessment methods
Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

10%

Price

30%

Questions asked by suppliers

1. Is the below one question or several questions? There is a separate response box for each role.
• The supplier must be able to provide resources to perform the following roles within a project as defined by GDS role descriptions (https://www.gov.uk/service-manual/the-team/what-each-role-does-in-service-team), including; (2%)
• Business Analyst
• • Front End Development
• • Back End Development
• • Automation Tester
• • User Experience
• • User Research
• • Technical (Solution) Architecture
• • Dev Ops Engineer

• Delivery Manager
This is one question
2. Your question "Demonstrate experience of working in a blended outcome based team consisting of a mix of supplier and NHSBSA team members." implies that only suppliers who have previously worked in a team including NHSBSA staff are eligible to apply for this opportunity. Is this correct that you wish to restrict this procurement only to suppliers who have previously worked directly with NHSBSA?
We do not wish to restrict this procurement to only suppliers that have worked with directly with the NHSBSA. The question should have read "Demonstrate experience of working in a blended outcome based team consisting of a mix of supplier and customer team members."
3. Your question "Demonstrate experience of working in a blended outcome based team consisting of a mix of supplier and NHSBSA team members." implies that only suppliers who have previously worked in a team including NHSBSA staff are eligible to apply for this opportunity. Is this correct that you wish to restrict this procurement only to suppliers who have previously worked directly with NHSBSA?
We do not wish to restrict this procurement to only suppliers that have worked with directly with the NHSBSA. The question should have read "Demonstrate experience of working in a blended outcome based team consisting of a mix of supplier and customer team members."
4. You state "We will publish a price template for completion by shortlisted suppliers." For clarity this be shared at this stage?
The price template will be shared at the second stage, via Bravo.

For clarity at this stage we would like to advise that we have capped the rates that we wish to accept for roles as follows:-

Project Manager £840
Business Analyst £660
Front End Developer £660
Back End Developer £660
Senior Delivery Manager £870
Delivery Manager £650
Tester £720
Technical Architect £840
Information Security £780
DevOps £840
Service Manager £690
User Researcher £780
Enterprise Architect £660
Data Analyst £660
User Experience £660
5. Is the contracting authority open to ways of cost reduction which do not include options to offshore?
Yes, there is a question in the written response “How will the supplier optimise costs and deliver value for money to the NHSBSA?” for those suppliers who progress to the second stage. For the avoidance of doubt, no credit will be given to other cost reduction options given in answer to the offshoring question.
6. You ask "Experience of successfully designing and building services, in line with the Government Digital Service Standards, from initial discovery through alpha, beta and ultimately live, where GDS assessments have been passed." This question means that only suppliers that have been part of and have undertaken GDS assessments can apply, thus restricting and excluding a lot of suppliers from should be an open and fair procurement.
With guidance from Crown Commercial Services, Cloud and Digital Service Desk, to ensure a fair and open procurement, we wish to rephrase the question to "Experience of successfully designing and building services, in line with the Government Digital Service Standards, from initial discovery through alpha, beta and ultimately live."
7. Can you publish the details of the Discovery and/or Alpha?
Details of the Discovery and Alpha will be shared via Bravo to suppliers who successfully get to the second stage.
8. For the question below, could the Authority elaborate on "professional communities"?
Demonstrate experience of providing additional and/or value added activities when acting in the role of a partner supplier (eg contribute to professional communities).
Professional communities could also be described as communities of practice.
This means a community for their role, for example we have a Delivery Manager community or Development community. The goals for these communities is to strengthen the role in the organisation by sharing best practices, learning together, etc.
9. Which supplier(s) were involved with the Discovery and Alpha phases?
Agilesphere did the discovery and alpha with support from the NHSBSA team.
10. Will the scores from the evidencing round be taken through to final evaluation? Or will they only be used for the purposes of shortlisting suppliers?
The scores from the evidencing round will be taken through to final evaluation, in line with the scoring process in the DOS buyers guide.
11. For the first evaluation round (evidence), what would you expect to see from an answer for it to be deemed 'exceeding' and score 3 marks?
NHSBSA must adopt the scoring matrix of 0-3 in line with the DOS buyers guide which includes the terminology 0 - Not met or no evidence,
1 - Partially met, 2 - Met and 3 – Exceeded.

The basis that we will be evaluating is that scores will be awarded depending on the level of confidence that the evidence presented demonstrates that the criteria has been satisfied.

Suppliers will not receive additional points for demonstrating skills and experiences other than those that have been identified by NHSBSA in each of the published skills and experience criteria.
12. Do you have any preference between public sector or private sector examples? Or will both be treated equally as long as they are relevant to the question?
Please provide public sector example where they have been requested. If it has not been requested a private sector example is acceptable.
13. Do you require one example per question to be cited, or is it acceptable to include multiple examples for a single question? Some of the questions, for example “Demonstrate experience of working with the Department of Health and Social Care or NHS services on services that have a national reach.”, would need more than one example to demonstrate breadth.
As per the buyers guide we will not mark down a supplier if they only provide one example.

https://www.gov.uk/guidance/how-to-shortlist-digital-outcomes-and-specialists-suppliers

Equally we will not score a supplier down on the basis of providing more than 1 example as long as the example/s demonstrates suitable skills and experience.
14. Further to clarification question 1, when logging on to the portal to complete the questions, each of the roles listed has an individual text box for 100 words to be completed. I.e. there are 10 boxes (10x100 words) in total. Your reply to clarification question 1 suggested that this should be one question. Please could you confirm how you would like suppliers to complete the 10 available text boxes?
Please put your response in the first box. All other boxes need only have one digit (a full stop or similar) to satisfy the system requirement for the field to be populated.
15. In order to compare suppliers like for like, how will price be evaluated: will you be evaluating by the total price for the first SOW, rate card or both?
Price will be evaluated on the price for the SOW and a rate card.
16. Please can you share a procurement timeline outlining steps (which would typically include evidence response evaluation from 22nd July, shortlisting of suppliers for next stage, preparation of supplier proposals, evaluation of supplier proposals, announcement of successful supplier, contract completion, contract signatures, commence work on 31st August)?
Please find a target procurement timeline

Procurement Timescales Target Date
Open DOS responses and start evaluation 23/07/2020
Invite shortlist into Bravo and issue ITT 30/07/2020
Bidder questions deadline (noon) 06/08/2020
Presentations – via Teams from 10.30am 12/08/2020
Deadline for receipt of stage 2 responses (noon) 13/08/2020
Evaluation, clarification and award period 18/08/2020
Contract drafting, approvals and sign off 28/08/2020
Contract Start Date 31/08/2020
17. How would you like suppliers to respond to this question: “The supplier must be able to provide a development team on the start of the contract (expected to be the end August).” It appears to be a yes/no response. Would you like suppliers to describe how they will mobilise, provide an example of where they have mobilised for a similar engagement or both? (Or something else?).
Confirm if this can be achieved by the required date and give details of how you will achieve it. Examples have not been asked for.
18. While this is one question, there are boxes for each role. Will the boxes be amended to one box (for one answer)? Or do suppliers answer the question once, repeating the answer in each box? Or a separate answer for each role?
Please put your response in the first box. All other boxes need only have one digit (a full stop or similar) to satisfy the system requirement for the field to be populated.
19. You state "For the first focus of the first piece of work, a Discovery and Alpha phase has been completed previously by a partner organisation, and this is currently being re validated by an internal design team."
Please clarify:
A) which organisation has carried out the original Discovery and Alpha phases?
B) the reason for the revalidation of this activity?
A - Agilesphere carried out the original Discovery and Alpha phases?
B - This work was completed some time ago so a revalidation was needed to ensure the findings are still relevant or whether there have been any changes operationally, environmentally, etc. that would impact the validity of the insights.
20. Your question "Demonstrate if you are able to provide offshoring as a way of reducing costs. (1%)" implies that only suppliers able to provide this service will be considered for this procurement.
Please clarify:
A) whether only companies with offshoring capability are eligible for this procurement?
B) how this requirement aligns to NHSD offshoring policy?
A) Offshoring capability is listed as a nice to have requirement, not an essential.
B) We are the NHSBSA, not NHSD
21. Will NHSBSA accept a combined bid from two suppliers?
Yes as long as cohesiveness between the two suppliers is demonstrated in meeting the criteria
22. Does NHSBSA require working on government or supplier-owned machines?
Typically all are on supplier-owned machines unless there is a specific business requirement to have NHSBSA equipment.
23. You state "Demonstrate if you are able to provide offshoring as a way of reducing costs. (1%)". Would you prefer the successful supplier to be able to provide offshore resources?
Offshoring capability is listed as a nice to have requirement, not an essential.
24. Will you accept consortium bids/partnership bids of two or more suppliers?
Yes as long as cohesiveness between the two suppliers is demonstrated in meeting the criteria.
25. For the question "The supplier must be able to provide a development team on the start of the contract" is the contracting authority looking for how a supplier would mobilise quickly or numbers of staff etc?
Confirm if this can be achieved by the required date and give details of how you will achieve it.
26. Please can you provide examples of professional bodies expected in the question "Evidence of Demonstrate experience of providing additional and/or value added activities when acting in the role of a partner supplier (eg contribute to professional communities).
Professional communities in this sense means communities of practice by role – e.g. we run a development community, a test community, etc. We expect the supplier to be part of these communities when in role and contribute to their development – e.g. sharing of best practice, knowledge, tackling problems together, etc.
27. For question “Experience of working in a Public Sector environment with an understanding of Public Sector directives, including experience of applying the Government Technology Code of Practice.” Please could you confirm the sort of directives you are referring to and the context of how they would be relevant to this engagement? For example, are you referring to EU directives, or something else?
Working to meet public policy need and intent, and then Government Digital Service (GDS) standards.
28. Could you provide a copy of the proposed Contract Terms for this opportunity/highlight any key contractual principles?
The DOS 4 contract terms and conditions will be used. A copy of this contract will be shared on Bravo at stage 2 of the process
29. Would you be able to provide any additional information in terms of the technical platform?
This information will be shared via Bravo at the second stage of the procurement process.
30. Would you be prepared to identify who won the ‘Alpha’ trial?
Agilesphere won the Alpha trial
31. What are the security compliance protocols around blending off-shore/onshore delivery model?
In terms of offshore/onshore, all resources would be accessing any information through secure methods – e.g. NHS account, Amazon workspace, etc.
32. Are there any standard frameworks being used to determine measures such as ‘Data accuracy’ or ‘System performance’?
To be defined as part of current Alpha phase.
33. Is there a current architecture in place or any initial thinking which can be provided?
Currently being defined as part of Alpha phase.
34. Please can you provide the high level objectives or initial priorities for the initial SOW?
This will be shared via Bravo at stage 2 of the procurement process
35. In the tender it suggests further work, post the initial SOW, will be time and materials, will this be directly awarded to a successful supplier, or will this be open tender?
This contract will include an initial SOW , for delivery of the private Beta, the budget for this SOW will be capped at £400,000. Further SOWs will be on a time and materials basis.

The NHSBSA makes no commitment to any particular level of spend (actual spend agreed in SOWs) nor does it grant exclusivity to the selected supplier in respect of the services described in this opportunity.
36. Is the tender for the initial delivery for £400k or will it be for the total £1.2mil? If it’s the latter, what is the breakdown of the delivery timescale and budget?
The maximum potential spend approved is £1.2 million (this includes the £400k). Further spend may be approved.

The NHSBSA makes no commitment to any particular level of spend (actual spend agreed in SOWs) .
37. Is the tender for the initial delivery for £400k or will it be for the total £1.2mil? If it’s the latter, what is the breakdown of the delivery timescale and budget?
The 1.2 million is approved for the current financial year. Further spend may be approved.
38. Is the tender for the initial delivery for £400k or will it be for the total £1.2mil? If it’s the latter, what is the breakdown of the delivery timescale and budget?
The 1.2 million is approved for the current financial year. Further spend may be approved.
39. A supplier has asked about capped rates, is this contract outcomes based or time and materials?
This contract is for an initial SOW (outcome). Further SOW's will be on a time and materials basis. Pricing will be evaluated on both
40. Could the Authority confirm whether the Delivery Manager is expected work as the Scrum Master as well?
The Delivery Manager role encompasses all elements of the Scrum Master role, with then added delivery responsibilities on top of that.
41. What type of response is required for the following question, “The supplier must be able to provide resources to perform the following roles within a project as defined by GDS role descriptions (https://www.gov.uk/service-manual/the-team/what-each-role-does-in-service-team), including; (2%)”, does the contracting authority anticipate a yes/no, details on where a supplier has experience for each role defined, numbers of staff who can perform each role or something else? Do suppliers provide an answer for each role identified in the questionnaire or one overarching response?
Confirm that resource can be provided for each role. An overarching response is required.
42. Will you be able to organise access to stakeholders throughout the project?
We can help facilitate access to stakeholders
43. Has work has been fully defined, bounded and prioritised for SOW1?
This is in progress.
44. Has the Alpha phase passed GDS assessment?
No it has not - we are working with GDS on the approach to the service as a whole