Highways England

ITIP0029 Highways England digital, data and technology visualisation

Incomplete applications

40
Incomplete applications
27 SME, 13 large

Completed applications

4
Completed applications
4 SME, 0 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 22 May 2020
Deadline for asking questions Friday 29 May 2020 at 11:59pm GMT
Closing date for applications Friday 5 June 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work We want to have a dynamic, enterprise-wide model describing how Highways England fits together as a system, represented in a highly intuitive and interactive form that people can understand and use to support the delivery of our information & technology objectives in Road Investment Strategy 2 (RIS2).
Latest start date Wednesday 1 July 2020
Expected contract length 10 Months
Location No specific location, eg they can work remotely
Organisation the work is for Highways England
Budget range £400,000 to £500,000

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done To support the delivery of the Highways England infromation and technolgoy transformation plan and supporting the delivery of digital, data and technology objectives for Road Investment Strategy 2 (2020 to 2025).
RIS 2 - https://www.gov.uk/government/collections/road-investment-strategy-post-2020
Problem to be solved We need to the ability to simply visualise complex systems so our employees and supply chain partners are able to understand their role in contributing to the success of Highways England's digital, data and technology related objectives. We are trying to connect the country, and to do this we need to be better connected ourselves. We need to make sure data becomes less siloed and the language we used to describe our environment has shared meaning across our people and stakeholders.
Who the users are and what they need to do This solution needs to be able to create shared meaning of our information and technology vision & strategy to technical and non technical audiences that include executive leaders, senior and middle managers, junior employees, front line staff and supply chain partners.
Early market engagement
Any work that’s already been done
Existing team You will be working for the Chief Data Officer providing support to their direct team that includes data architecture, data engineering, data science, data governance, information security and information rights. You will also be working with Our Chief Information Officer to support the communication of Highways England Information and technology functions transformation.
Current phase Alpha

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place The Cube
199 Wharfside Street
Birmingham
B1 1RN
Working arrangements Monday to Friday based in Highways England offices starting work by 9.30am, 7.5 hours per day + lunch time.

Estimated time on sites: 20% Birmingham, 10% Bristol, 10% Leeds, 20% London

All expenses must be pre-agreed with between the parties and must comply with the Highways England (HE) Travel and Subsistence (T&S) Policy.
Security clearance

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Proven experience of modelling complex socio-technical systems
  • Proven experience of modelling digital, data and technology centric transformations
  • Proven experience presenting and communicating information to achieve high impact
  • Proven experience at visualising information to tell compelling and actionable stories relevant to business goals
  • Proven experience at integrating data/information in order to map, produce and transform data/information into new scalable products
  • Proven experience in using models to create business opportunities that lead to more efficient and effective ways of working
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Technical solution
  • Approach and methodology
  • How the approach meets user and organisational needs
  • Risks and dependencies
  • Value for Money
Cultural fit criteria
  • Strategic Insight - demonstrate how your understanding organisational goals and policies, and working with senior colleagues influenced digital, data and technology centric change.
  • Collaborating and partnering - demonstrate ability to work collaboratively, sharing information appropriately, building supportive, trusting, professional relationships with wide range of people, whilst having the confidence to challenge assumptions.
  • Big picture - Demonstrate ability to see big picture, having in-depth understanding, knowledge of how role fits with and supports organisational objectives and wider public needs and national interest.
  • Changing and improving - demonstrate the ability to take the initiative, innovate and seek opportunities to create change in the context of data, digital and technology transformations
Payment approach Capped time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. We don't believe that specifying the working pattern as you have complies with an outside IR35 arrangement – Monday to Friday based in Highways England offices starting work by 9.30am, 7.5 hours per day + lunch time. – can you confirm that the working pattern is up to the service provider and that the engagement s outside IR35? This enaggement is not subject to IR35.
2. Can you provide information about the technologies used by Highways England? We have a broad technology portfolio that covers end user computing, business applications, application services, hardware & operating systems, networks, sensors and controllers. The assets cover both business IT and operational road side assets that include safety critical technology assets.
3. Is this work outside scope of IR35? This enaggement is not subject to IR35.
4. Please can you confirm the required location(s) for delivery. In the Overview, it states "No specific location, eg they can work remotely". However, in the Work setup section, it states "Monday to Friday based in Highways England offices starting work by 9.30am, 7.5 hours per day + lunch time". Social distaning guidelines mean for the short term that the work from remote locations is most practicel. Should those rules be relaxed then we expect travel to our locations. Remote working or otherwise we expect the supplier to be available to work with internal teams so we require their availability to mirror our office hours.
5. Please can you confirm if these is an incumbent? There is no incumbent.
6. Was it an internal team which did the Discovery stage? Our internal team delivered the discovery stage.
7. Could we please request an extension to the submission date of 4 days until Thursday 11th June. We will not be amending the published timescales.
8. Could you clarify whether you have a specific definition of "socio-technical systems". Is it the widely understood "interaction between people and technology within a specific context"? We use the widely accepted defintion and do not have a specific Highways England definition.
9. Can you please confirm whether winning this procurement would exclude us from other work or projects with Highways England? If so, can you please detail what we would be excluded from? Delivering this outcome would not exclude the supplier from other projects.
10. Will Highways England fulfil any roles within the team, e.g. Product Owner, Architects, Researchers? We will diurectly support this team with data leadership and direction from data governance, data architect and engineering, data scientists and infomration security resources.
11. Can Highways England confirm that their “baseline security check” is equivalent to BPSS? We can confirm that our baseline security requirements are equivilant to BPSS.
12. Is your indicative budget of £0.5M inclusive or exclusive of VAT? The indicative budget for this project is £400,000 to £500,000. This excludes VAT. We have another opporunity live with a budget of £0.5m. Please check which opportunity you are seeking clarification on and ensure your clarification is raised against the correct opportunity.
13. How will price evaluation be calculated? Price will be evaluated as per the framework guidelines for the way in which we have asked suppliers to provide a price.
14. What sort of technology services would be subject to the ‘IT Customer Journey’? Would they encompass both operations-focused digital and data services as well as traditional IT services (e.g. supporting remote working for a field-based workforce). The IT Customer Journey is not referenced in this opportunity. If you intended to seek clarification on another Highways England opportunity please can you raise the question against that opportunity.
15. Who would typically submit applications through the ‘IT Customer Journey’? The IT Customer Journey is not referenced in this opportunity. If you intended to seek clarification on another Highways England opportunity please can you raise the question against that opportunity.
16. Assuming the need for user research, will you provide access to stakeholders from your supply chain and customers as required or will the supplier need to identify relevant sample users? We will support gaining access to stakeholders where needed.
17. You state “Our division have already collaborated this year to consider priority areas for development of our function and have defined five outcomes for this work package”. Can you please elaborate on the five outcomes you expect from this work package? If you intended to seek clarification on opportunity ITIP0028 Service Design Evolution please can you raise the clarification against the appropriate opportunity.
18. In Essential Skills and Experience, can you please explain what you mean by “…design resource tracking and activity reporting”? If you intended to seek clarification on opportunity ITIP0028 Service Design Evolution please can you raise the clarification against the appropriate opportunity.
19. What timescales are you working to for: (1) informing down-selected suppliers, (2) submission of proposals and (3) scheduling of presentations? Our ambition is to commence work by no later than July
20. Is there further information that you will share with the down-selected suppliers? No
21. Will the scores from the evidencing round be taken through to final evaluation? Or, will they only be used for the purposes of down-selecting suppliers? Scores will be taken through to final evaluation
22. Who is on the panel? Highways Englands Chief Data Officer and selected members of thie Chief Data Office leadership team.
23. We understand the problem that need do be solved, do you have a specific technology in mind or are you looking for us to advise on this ? We are looking for supply chain partners to deliver an outcome and are agnostic to technology providing it meets our minimum standards.
24. Could you please explain of what you mean by a socio-technical systems using an example with Highways England as the context for this please? We use the widely accepted defintion and do not have a specific Highways England defintion. Highways England and its management of the Strategic Road Network is an example of a socio-technical system.
25. Does the socio-technical system refer to modelling of your customers, internal people, process and technology elements of your organisation and their interrationship to describe how your organisaton works as a whole? We would expect these to be modelled but do not consider this an exaustive list of the proporties and relationships of the system
26. We note that clause 34.2 states that the indemnity given in respect of a breach of clause 14 (Data Protection and Disclosure) is unlimited. Market trends however show that customers are not asking for unlimited liability and indeed CCS have agreed after consultation with suppliers to future cap liability breaches. Therefore in consideration of the new position being taken by CCS can you please confirm if you are willing to discuss a separate cap for data breach liability with the down selected supplier. This can be addressed with down selected suppliers in line with the framework and latest Crown Commercial Service position.
27. Is there expected to be any overlap with similar work delivered for RIS1?
If so, have previous suppliers provided technical documentation?
Please can you provide further clarification in order for us to understand and be able to answer this question.
28. What balance could we expect between advisory and implementation in supporting the Chief Data Officer's team? That is for supply chain partners to define in how they intend to deliver the outcome.
29. Is there any existing documentation or record of the differences between RIS1 and RIS2, and how those are expected to impact the technology strategy for RIS2?
In particular, were there any findings from the RIS1 delivery that stakeholders would want influencing the delivery of the RIS2 objectives?
Please can you provide further clarification in order for us to understand and be able to answer this question.
30. Have any efforts been made to improve in areas where Highways England were less favourably rated by RIS1 suppliers? Especially regarding speed of decision-making? Without further clarification we do not see that this question is relevant to the opportunity as published.
31. If the delivery requires implementation of third-party systems, would suppliers be tasked with recommending these systems?
If so, would there be any guidelines or preferences suppliers should be aware of beyond general GDS frameworks?
From where would the budget for these systems be sourced?
Any systems that are required to be implemented shouldbe included in the costs of work. Systems will be expected to meet our minimum standards
32. What are the long-term expectations for the technology in this delivery?
Is there a likelihood of any carry over into a potential RIS3?
Please can you provide further clarification in order for us to understand and be able to answer this question.
The deadline for asking questions about this opportunity was Friday 29 May 2020.