UK Home Office

Big Data Delivery

Incomplete applications

22
Incomplete applications
18 SME, 4 large

Completed applications

26
Completed applications
18 SME, 8 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Tuesday 31 March 2020
Deadline for asking questions Tuesday 7 April 2020 at 11:59pm GMT
Closing date for applications Tuesday 14 April 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Provision of level 3 support for the PCDP to ensure continued live services, continued development and testing and L3 247x365 support. Resourcing team with Architects, Dev/DataOps and test resources. Suppliers will be expected to support and drive the planned building of an in-house capability by the end of the contract.
Latest start date Thursday 30 July 2020
Expected contract length 2 years
Location London
Organisation the work is for UK Home Office
Budget range

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done Immigration Technology is the technology department for UKVI/IE. It works with these directorates defining their technology requirements, design appropriate solutions and deliver them quickly and effectively making a real difference to achieving their strategies and objectives. UKVI makes millions of decisions every year deciding rights to visit or stay in the country. IE exists to reduce the size of the illegal population and the harm done to the UK. As we move off of our legacy estate, the Immigration Data Platform was developed (PCDP). The data platform is the foundation for all immigration caseworking including our existing from the EU.
Problem to be solved The PCDP requires skills not available within our current workforce and thus has a requirement for the procurement of specialist big data architecture, DataOps, development and engineering, and 3rd line support capabilities (including out of hours support 24/7x365)
Who the users are and what they need to do Immigration Technology is responsible for maintaining and improving current and future immigration IT services. We are delivering the future of immigration. Users include the public applying for entry to the UK and police, security and enforcement teams controlling immigration and securing UK borders and detecting criminal behaviour within the Home Office and wider Agencies. UKVI users include the public applying for entry to the UK. IE external users comprise the illegal migrant population. UKVI and IE have internal users of approximately 7,000 and 5,000 respectively. The Immigration Data Platform fully underpins this requirement from the user base.
Early market engagement
Any work that’s already been done There are current suppliers in place and the Immigration Data Platform is a live service. However, as the L3 team support the IT programmes and further releases are in development and others in discovery, the requirement is not solely L3. We also require resources to support continual change. The Immigration data platform also has a continuous improvement cycle which is in discover and delivery.
Existing team There is an existing delivery team in place working within ITP, UKVI and Immigration Enforcement (IE) . The new supplier will need to work collaboratively internally and externally to the UKVI and other suppliers. Collaborative working is key as the supplier will be working alongside civil servants, contractors and other suppliers embedded within the data platform team. The Immigration Data Platform team prides itself on its multi vendor / one team approach.
Current phase Live

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Primarily in Metro Point, East Croydon
Working arrangements The Service Provider needs to be able to operate within the UKVI and IE governance models and with other 3rd parties accordingly. They will be expected to deliver as part of a pre-agreed strategy and plan. The team is expected to work across the multiple sites during standard HO working hours. Expenses will conform to HO internal policies and will not be payable within the M25. Resources will be expected to be co-located with the project teams at either of the locations above.
Security clearance Provider personnel (and sub-contractors) must comply with HMG Baseline Personnel Security Standard (BPSS) as a minimum, and CTC clearance to work in HO buildings. If not already held, there may also be a requirement for some postholders who access live data or work on 247 support to undergo SC clearance.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Intellectual Property Rights in any developed technology or processes will rest with the Home Office. Suppliers should conform to Cyber Essentials Scheme. HO supports the Corporate Social Responsibility Agenda, we will continue to invite our Strategic and Operational suppliers to demonstrate their commitment to it.

Exit activites
Rate cap - daily rates over £1000 will not be accepted and will render a bid non-compliant
SFIA 7 level resource is excluded (exceptional circumstances will be considered)
SFIA 6 level resource is excluded for 'hands on' delivery roles

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Demonstrable experience in implementing and maintaining data platforms at scale making best use of PaaS Cloud Technologies, explicitly on AWS infrastructure
  • Demonstrable experience in running a level 3 support function, dealing with high priority incidents, working collaboratively with all stakeholders including, but limited to, customers, Level1/2 teams and other technical resources
  • A demonstrable track record of delivery and going above and beyond the original requirements to deliver cutting edge and transformational business solutions in a
  • A demonstrable track record of taking ideas from conceptual architecture, through to design, development, testing through to production
  • Demonstrable experience in providing advice, guidance and promoting your product to senior leadership teams
  • Demonstrable experience of planning and leading multiple agile discoveries across a portfolio
Nice-to-have skills and experience
  • Previous experience in working in a Government department
  • Proven experience of moving L3 support from supplier control to full time permanent staff
  • Demonstrable experience in immigration requirements and business processes, issues, and solutions

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • All essential and nice to have requirements will be evaluated further as part of the overall proposal criteria below
  • MEETING ESSENTIAL AND NICE TO HAVE CRITERIA (40%)
  • T2 (a) Describe your organisation’s knowledge and application of AGILE and route through to production - 6%
  • T3 (a) What is your approach to transition and handover from the incumbent? – 3%
  • T3 (b) How will you demonstrate your commitment to transition knowledge from a supplier led L3 support to an in house permanent resourced service - 3%
  • T4 - Describe how you would add value to individual Data Platform teams and the wider Home Office (do not discuss pricing) – 3%
  • P1 - Whole life cost (broken down by year) - 25%
  • P2(a) - Overall Average Day Rate (total cost divided by number of staff days required) - 10%
  • P2(b) - Rate card (not evaluated)
  • P2(c) - Breakdown of staff days by SFIA Level and daily rate (not evaluated)
Cultural fit criteria
  • Demonstrable experience in working in a multi vendor environment but working all to a common business objective regardless of supplier
  • Demonstrable experience of how you have converted contractor/bought resources and transitioned teams to in house capabilities
  • Transparent and collaborative when making decisions
Payment approach Capped time and materials
Additional assessment methods
Evaluation weighting

Technical competence

55%

Cultural fit

10%

Price

35%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. The question "A demonstrable track record of delivery and going above and beyond the original requirements to deliver cutting edge and transformational business solutions in a" seems incomplete. Apologies for the oversight. The full sentence should read :

A demonstrable track record of delivery and going above and beyond the original requirements to deliver cutting edge and transformational business solutions in a "big data" space.
2. Question 3 in the essential skills section appear to be truncated. Can you please re-post the question? Apologies for this oversight. Please see full sentence below.

A demonstrable track record of delivery and going above and beyond the original requirements to deliver cutting edge and transformational business solutions in a "BIG DATA" space.
3. Can the Authority confirm who the current incumbent supplier is? The incumbent is Cognizant
4. Is L3 support only required for UK Working Hours? No, as per the description we also require the supplier to provide 247x365 L3 support. “Provision of level 3 support for the PCDP to ensure continued live services, continued development and testing and L3 247x365 support”
5. What is the size of the current L3 team? The size of the team can fluctuate depending on demand but circa 15.
6. Is remote working permitted? We are open to suggestions by suppliers, however , consideration needs to be taken that we are dealing with production data and therefore offshoring solutions will not be possible.
7. How long is the planned transition from the incumbent supplier? 2 months
8. What technologies are in use? Not limited to: Cloud technologies such as the platform and database services available within Amazon Web Services(for e.g. AWS Aurora / AWS Neptune); open source Big Data/MPP technologies (such as Apache Kafka, AWS Managed Kafka Service, Kafka Streams,); and other open source and proprietary database technologies (such as PostgreSQL and Oracle RDBMS).
9. Why haven't you offer the contract to the incumbent supplier? Are dissatisfied with their performance? As the current contract is approaching an end, we would like to offer an opportunity for fair competition to the market.
10. Over the course of the contract, do you envisage that any of this service can be delivered offshore? We are dealing with production data and therefore offshoring solutions will not be possible.
11. Can you give us an estimate of the likely break down of L3 support work versus new feature development? We would estimate the work split 60/40 in the favour of delivering new continuous improvement features.
12. Please could the authority confirm with the winning bidder will be expected to take on inflight delivery from the incumbent team or whether they will be retained? There is a two month handover period. The winning bidder would be expected to take on fully the responsibility after this time.
13. Can work be conducted offsite? If not, can you confirm that CTC is the minimum security clearance level required? We are open to suggestions by suppliers however consideration needs to be taken that we are dealing with production data and therefore offshoring solutions will not be possible. CTC would still be a minimum requirement for non-production work, SC for production.
14. 1. Re. "Demonstrable experience in running a level 3 support function, dealing with high priority incidents, working collaboratively with all stakeholders including, but limited to, customers, Level1/2 teams and other technical resources" – please can you clarify whether the "customers" are internal, within Immigration Technology or external users of the service? The majority of interactions are internal but we do also work with various other government departments.
15. What types of outward-facing (other services or users) interfaces does the team own? E.g. is the delivery and iteration of user facing web interfaces, such as the case management system in scope? Our role is not to manage the applications that sit on top of the platform. We have de-coupled ourselves from those deliveries and the data platform design reflects this. That’s not to say our assistance as a team both technically from a delivery point of view and architecturally is not called upon.
16. How many in-house personnel would take on the ongoing iteration and operation of this service, by the end of the contract? How many in-house personnel are already in place? This is for the supplier to come up with a plan to transition this off, we are looking for our suppliers to come up with innovative ways to make this happen.
17. Do you have an integration testing strategy? What percentage of integration testing is automated? Yes, all projects follow one programme wide test strategy. Automation depends on the project itself, for example one of our most recent was 90% automation testing.
18. What quality metrics are put in place for testing new applications and deploying them into production? Full testing is conducted before any release into production via initially our lower environments before being promoted to our formal testing suite managed by TDCS (Test Design Consultancy Services) where we ensure end to end functional, non-functional and release rehearsal before any production promotions.
19. What are the production issues fix SLAs? Are there any penalties associated with these SLAs? We operate a standard Priority 1 to Priority 4 incident management process with a 4 hour target on a P1. There are currently no financial penalties associated with missing those targets.
20. Is the production support team on a fixed price contract or T&M? Capped T&M