Government Digital Service

WP1810 Digital Capability for Urgent DDaT Requirements

Incomplete applications

19
Incomplete applications
19 SME, 0 large

Completed applications

31
Completed applications
18 SME, 13 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Monday 3 February 2020
Deadline for asking questions Monday 10 February 2020 at 11:59pm GMT
Closing date for applications Monday 17 February 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work Following on from the success of WP1701,2&3 that provided resources across Government, to work on urgent EU Exit related projects. GDS requires a new supplier to work on time-constrained DDaT projects.

The new contracts will continue to provide teams, or resources to supplement existing teams for Departments and ALBs.
Latest start date Monday 20 April 2020
Expected contract length 2 years
Location London
Organisation the work is for Government Digital Service
Budget range There is no commitment to minimum spend over the term of the contract.

The maximum spend under the contract will be £4 million

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done There will be a need for a flexible supplier to respond to urgent requests received by GDS from departments.

Enable departments to access the market for support in delivering urgent digital projects where resources are required within 5-10 working days.

We expect this contract to fulfil three types of need:

Resource to supplement teams on urgent projects
Agile Multidisciplinary Teams
Specialist services (e.g. Data Science, GOV.UK content & Domain Knowledge)

Core capabilities for the proposed contract would be:
● user experience and design
● performance analysis and data
● service delivery
● software development
● user research

This contract will allow time-critical work to commence while alternative arrangements are made.
Problem to be solved UK Government needs access at short notice to resources that can design, build, and deliver digital services. We are looking at placing teams within two weeks to deliver digital outcomes.
Who the users are and what they need to do As a department/ALB, I need to run discoveries and develop digital services to design, build and run services within 5-10 working days. I may need a full team, or a number of staff to complement a team I have
Early market engagement We held a pre-tender market engagement in conjunction with CCS on 18/10/19

Slides available on request
Any work that’s already been done Projects will be at various stages and suppliers will be briefed relative to specific statements of work.

This is the second series of similar contracts for resourcing in this space. Links to previously let contracts, WP1701,2,3, below;
- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9395
- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9676
- https://www.digitalmarketplace.service.gov.uk/digital-outcomes-and-specialists/opportunities/9779
Existing team The supplier will work with Government Departments & ALBs from a range of disciplines, including architecture, security, policy, service and product management, finance, and delivery management. Knowledge transfer back into HMG will be required to enable HMG to improve internal capability to build and support the services.

Where required in the development cycle, collaboration with other suppliers may be necessary. This contract will not prevent us from using other commercial arrangements, including using capability contracts, to pull together a team from a range of suppliers.
Current phase Not started

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place It is expected that the majority of work will take place inside the M25, however there will be requirements around the UK that we would expect to be supported also.

The primary base will be detailed in each Statement of Work (SoW) and expenses will not form part of the cost unless the supplier is asked to work from a secondary location instead during the execution of the work relating to the SoW. e.g. If SoW primary base is in Coventry then no expenses will be paid for Coventry.
Working arrangements Suppliers will deploy resources at short notice working with departments and their arms length bodies to deliver discovery or development outcomes. The majority of work will be based on customer sites - the sites and working arrangements for a particular project will be specified in a Statement of Work.

We anticipate a maximum of 5-8 concurrent Statements of Work.
Security clearance Resources will likely require security clearance. Most projects will require BPSS and some, SC or above. If not currently held the resources must meet the criteria and be willing to go through the process at cost to the Supplier. GDS is willing to sponsor supplier staff through the clearance process.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy.

All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Using at least 1 example, illustrate your process for understanding client-requirements and deploying multi-disciplinary team(s) into established or blended teams for a digital project within 10 working days of engagement.
  • You'll need to deploy multiple teams to different projects & locations in the UK. How many teams could you field concurrently and how will you manage on-boarding and add value?
  • Show how you have successfully embedded multi-disciplinary teams (full or partial), with the right cultural fit, into established project teams to deliver outcomes.
  • Show how you have formed and deployed a complete project team, with the right cultural fit, to deliver outcomes within a constrained timeframe.
  • Tell us how one of your teams developed work requiring data&process to be handled with elevated security measures. How did you ensure delivery against organisational data security standards?
  • GDS will oversee a variety of SoW's-running across numerous departments/projects. How will you manage DDaT resources to meet demands of concurrent SoW's from this contract alongside your existing contractual obligations?
  • How will you help Departments/ALBs ensure affordability and value for money whilst delivering outcomes on time sensitive DDaT projects?
Nice-to-have skills and experience
  • How would you provide proof, within 10-days of a Statement of Work being issued, that resources have up-to-date, suitable, security clearance. What proportion of your DDaT staff are security cleared?
  • Tell us how one of your teams has developed a piece of work that has successfully passed GDS Service assessment or equivalent. How did you ensure delivery against organisational standards?
  • How do you manage the wellbeing of deployed resources and ensure they are aligned with the culture and practices of the delivery team, the department, and the wider Civil Service?

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 5
Proposal criteria
  • Your approach to rapidly deploying a team
  • Your approach to deploying multiple teams at once
  • Your ability to deploy teams to different areas of the country
  • Your approach to recruiting and on-boarding teams
  • Your approach to building multi-disciplinary teams
  • Your approach to sourcing security cleared staff, and your approach to getting staff security clearance
  • Your understanding of the Digital Service Standard and Government Design Principles
  • Your approach to deploying blended resource across established DDaT teams
  • Your ability to evidence where value has been added to projects you have worked on
  • Your approach to managing conflict resolution (resources, stakeholders)
  • Your approach to managing Departmental expectations regards key skills/experience
  • Your approach to dealing with multiple stakeholders (skill and seniority) and managing expectations
  • Your approach to dealing with cross-department projects with collective outputs and blended delivery teams
Cultural fit criteria
  • Your approach to embedding a team quickly within organisations with differing cultures
  • Your approach to working with the public sector
  • Your approach to Data Protection compliance
  • Your approach to pastoral care of core or subcontractor resource
  • Your ability to align with public sector values
Payment approach Time and materials
Additional assessment methods
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence

65%

Cultural fit

15%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. The core capabilities list is:
● user experience and design
● performance analysis and data
● service delivery
● software development
● user research

Are you looking for one supplier that can provide all these, or potentially multiple suppliers that can specialise in different areas?
We welcome and encourage consortium bids, and there is no need to notify us in order to submit such a bid. The consortium will need to select one of its members to be the 'prime' who submits the bid, and then that supplier's bid should reflect where it relies on subcontractors to deliver core elements of the service, where appropriate.
2. How do we get copy of the pre-tender market engagement in conjunction with CCS on 18/10/19 Please find link to slides, here; https://drive.google.com/file/d/1arzKoyX5ZWSLHqZvq-EEAB039VYVVRNy/view?usp=sharing
3. The DOS4 guidelines state that "digital outcomes suppliers provide teams to work on a digital service or product". The requirement should include "the problem you want to solve".

Your requirement, however, is to supply an undefined number of specialists with various skills at multiple locations for unrelated projects across government, as and when needed.

You are not asking suppliers to provide a team to work on a specific 'Digital Service', 'Product' or solve 'a problem'. Are you using the framework the way it is meant to be used?
This is a capability-based contract as defined under paragraph 2.3 of the DOS Framework agreement "2.3 The Supplier must provide Services within at least one of the following capabilities". The capabilities we are seeking are listed under "Why the work is being done".

The problem we are trying to solve is how to produce digital outcomes at pace where there's insufficient time for a full-procurement. The proportionate measure we are putting in place is to provide teams whilst putting longer-term arrangements in place. As we wrote above, "This contract will allow time-critical work to commence while alternative arrangements are made,"
4. How can I get hold of the slide deck you've mentioned? Please find link to slides, here; https://drive.google.com/file/d/1arzKoyX5ZWSLHqZvq-EEAB039VYVVRNy/view?usp=sharing
5. 1. Can you provide more detail on the typical duration of projects that are scheduled for scoping?
2. Onboarding – can you describe the nature and length of onboarding for staff/teams that are already DBS cleared?
3. Rate card – can we provide separate rates for work outside our core locations?
4. Can you send us the Cabinet Office (CO) Travel and Subsistence (T&S) Policy?
5. our payment approach is stated as Time and materials but you also talk about helping your team deliver outcomes. Would you be happy to accept outcome based commercials terms?
1.Projects range from 4-6 weeks for key delivery stages (discovery..etc) to longer engagements up-to 3 months where blended resource on established projects is required.
2.Engagements are managed through SoWs that are signed-off by the client/department, supplier and GDS. Outcomes and deliverables are agreed by all parties along with timelines (onboarding) and dependencies (security-clearance,equipment..etc). Once the SoW is signed-off, suppliers have 10 working-days to commence deployment. 3.An essential requirement of this contract is the "need to deploy multiple teams to different projects & locations..." We expect consistent pricing/mobility to support this.
4.https://drive.google.com/file/d/1RmiKwN0kRBXbSwbkxPXGGvwwVgzeTkcc/view?usp=sharing
5.We expect pricing on Time & Materials (day-rate) basis.
6. In question 1, where you ask for at least one example, are you happy to accept multiple examples within our response to this question? Yes, you may provide as many examples as you wish within the word limit.
7. Are the roles within the scope of this outcome within IR35? Is there a split (inside or outside) of IR35 based on your predicted needs? All work under this contract will fall outside of IR35
8. Are these expected to be bringing in one or two individuals at a time or standing up whole teams at a time? We anticipate that part of the demand under this agreement will be for individuals to integrate with and complete multi-disciplinary teams to deliver outcomes, however, we do not expect this to be a major part of the demand.
9. "Dear Sirs

We would like to lodge the following two questions:

Dear Sirs

We would like to lodge the following two questions:

1) Is there any further guidance of how you intend to score the 100 word responses? This was provided retrospectively for WP1701,2&3 and proved a useful way of ensuring that the limited word-count was utilised effectively.

2) Could you clarify how you differentiate between a "multi-disciplinary team" (point 3) and "project team " (point 4) as, in our experience, all digital teams should comprise multi-disciplinary capability?
1) Please see Digital Marketplace guidance on writing evidence, here; https://www.gov.uk/guidance/how-to-sell-your-digital-outcomes-and-specialists-services.

We will use the following marking scheme;
Not met or No evidence (0), Partially met (1), Met (2), Exceeded (3)

2) A Project team in this instance would be a a complete 'team' deployed by a supplier to deliver an outcome. A Multi Disciplinary team in this instance refers to specialists deployed by a supplier to work within established departmental delivery teams to deliver pre established outcomes
10. Can you clarify whether the requested format for evidence structure (i.e. Situation, work, results) applies to all questions – including questions as direct as “You'll need to deploy multiple teams to different projects & locations in the UK. How many teams could you field concurrently and how will you manage on-boarding and add value?”. Please clarify which questions should follow this structure and which are to be answered directly. Although the approach (Situation, Work, Results) is widely used, suppliers are advised to use their discretion when writing responses and make the best use of the 100 words available to them.
11. Could you clarify how many suppliers you hope to appoint as the outcome of the WP1810 DOS process? The contract will be awarded to one supplier, however, we welcome and encourage consortium bids, and there is no need to notify us in order to submit such a bid. The consortium will need to select one of its members to be the 'prime' who submits the bid, and then that supplier's bid should reflect where it relies on subcontractors to deliver core elements of the service, where appropriate.
12. Clause 13.1 – Given that the requirement is for this scope is mainly resource based, will the Authority be willing to amend its request for a license to the Supplier’s IPR for any purpose, to specific reasons and agree an acceptable approach when transferring any IPR (if any) to a replacement Supplier To be reviewed in conjunction with our legal department and the winning supplier at the contract award stage.
13. Within Clause 34.2 the Authority stipulates the need for an unlimited liability for breach of data protection, given the requirements for the Service needed by the Authority. We request if the Authority is willing to either remove the provision or include data protection within the overall limit of liability within Clause 34.3? To be reviewed in conjunction with our legal department and the winning supplier at the contract award stage.
14. Clause 34.3 – We note the proposed liability cap relating to all Losses, will the Authority reduce the percentage of the cap to 150% which is relative to the Service being provided? To be reviewed in conjunction with our legal department and the winning supplier at the contract award stage.
15. Clause 27 – Should we be required to provide a SOW for the Exit Plan, would we be entitled to charge the Authority for the additional work? In the event, a Statement of Work is agreed between the Buyer and the Supplier to specifically cover the exit plan, any additional works resulting from this that were not included in the original specification will be agreed between the parties concerned and subsequently charged on a Time & Materials basis.
16. Clause 29.2 – Such request must be reasonable given the service being provided. Can the Authority confirm this? As stated in the referenced clause, the exception to a request of this nature is ""where such information is deemed to be Commercially Sensitive Information, in which case the Supplier will provide the information in a redacted form.""

We agree that all requests should be reasonable.