The Met Office

Met Office - Business Group Services Development Portfolio - Delivery Partner

Incomplete applications

16
Incomplete applications
16 SME, 0 large

Completed applications

25
Completed applications
14 SME, 11 large
Important dates
Opportunity attribute name Opportunity attribute value
Published Friday 24 January 2020
Deadline for asking questions Friday 31 January 2020 at 11:59pm GMT
Closing date for applications Friday 7 February 2020 at 11:59pm GMT

Overview

Overview
Opportunity attribute name Opportunity attribute value
Summary of the work The Met Office Business Group are looking for a Delivery Partner to help it deliver a range of products in several sectors: regulated and commercial aviation, industry and infrastructure, onshore and offshore energy and surface transport.
Latest start date Monday 11 May 2020
Expected contract length 2 years
Location South West England
Organisation the work is for The Met Office
Budget range We are looking for a long-term Delivery Partner, with budget in the region of £1m - £1.5m p.a.

Work packages will be subject to governance approval within Met Office. Approval is currently awarded for the first project up to £810k.

The Delivery Partner will work proactively and collaboratively with Met Office to manage phased approval to enable a continuous roadmap of development.

The Delivery Partner will quote for each future package. Work packages will be authorised via individual Statements of Work.

About the work

About the work
Opportunity attribute name Opportunity attribute value
Why the work is being done The Portfolio needs to deliver several critical products and services, across sectors which are at different levels of maturity. The Portfolio has delivery-based milestone commitments from November 2020 onwards.

A Delivery Partner will allow the Portfolio to flex delivery resource to meet demand, at any given point to deliver products / services more quickly and meet milestone commitments.

We want the ability to work with multiple resource scenarios: purely internal delivery teams; hybrid teams with internal and Delivery Partner resource; and fully outsourced to the Delivery Partner.
Problem to be solved We are looking for a Delivery Partner to work with Met Office resources to deliver and support new and existing functionality:

1) Deliver a prioritised backlog of product developments in Amazon Web Services (AWS)

2) Work collaboratively with Met Office teams to optimise delivery and value

3) Work with Met Office to increase maturity of requirements to ensure a continuous roadmap

4) Provide specialist skills, where required

We expect to need 2-3 development squads whose resources will flex depending on the delivery, and could include the roles outlined in the skills section. We may also require individual people to supplement internal squads.
Who the users are and what they need to do Relevant Business Groups customers include the following: -

1. Global (and European) aviation stakeholders accessing SWIM compliant services https://www.eurocontrol.int/concept/system-wide-information-management

2. UK aviation stakeholders accessing a Met Office web portal with access to a range of content aimed at reducing weather disruption across the air transport network.

3. Marine forecasting and services for offshore marine operations.

4. Aviation Data Services - weather and climate data services for airports, airlines, air traffic management and Original Equipment Manufacturers.

5. Transport and Industry related services.
Early market engagement Yes – an Early Market Engagement day was held with suppliers on 9th July 2019.

There is no incumbent supplier.

It is Met Office preference not to have sub-contracting arrangements.

Interested suppliers may request a redacted copy of the presentation slides by emailing procurement@metoffice.gov.uk. The deadline for requesting a copy is 12 noon on 31 January 2020.
Any work that’s already been done Projects in the Portfolio are at differing levels of maturity, with several projects starting up, they range from Pre-Discovery through to early Beta and Live.

Additional information will be provided to the short-listed suppliers at the second stage of procurement, including more detail of the projects in the Portfolio, and a scenario which represents details of the project which we would like the Delivery Partner to deliver first.
Existing team There are two delivery teams working directly on delivery of two aviation projects.

The team includes: Technical Lead, Solutions Architect, Developers (including testing function), Portfolio Manager, Project Managers, Data Manager, Product Managers and assigned Product Owners. Project work is also supported by a variety of internal technical teams.

The key resource being requested is technical resource, however the Delivery Partner may be required to provide SA, BA, PM, UX and UR capability and potentially supply resource to augment the internal Met Office team where gaps are identified - up-skilling if required.

Met Office Product Owners will direct the development.
Current phase Discovery

Work setup

Work setup
Opportunity attribute name Opportunity attribute value
Address where the work will take place Met Office, Fitzroy Rd, Exeter, Devon, EX1 3PB.

The Delivery Partner will be required on-site at Exeter HQ during on-boarding and the initial Alpha phase and project roadmap planning. It is expected this will be for 1-2 months.

After working relationships are established, some work may be undertaken remotely, however there would be a requirement for sprint review points and ad-hoc work by the delivery team at HQ - sometimes at short-notice.

Some roles or project activities will be required on-site at Exeter, for example, where the Delivery Partner augments the internal Met Office teams.
Working arrangements The developments will follow GDS Service Delivery using Agile methodology.

The Delivery Partner will be expected to use the Met Office’s own systems such as JIRA. The team will need to be available to have regular Skype meetings with the Solutions Architect, Product Owner and Project Manager, as well as ad-hoc communication.

The Met Office uses Skype for Business to support communication with remote working teams.
Security clearance Work on the Met Office premise or its IT environment will require SC regardless of location. The Delivery Partner’s resources may start work with BC whilst completing SC clearance, which will be provided by the Met Office.

It would be beneficial if supplier resource already holds SC clearance.

Additional information

Additional information
Opportunity attribute name Opportunity attribute value
Additional terms and conditions Met Offices intends to hold the full IPR for all systems components and at the completion of the projects all source code, business rules and documentation should be provided to the Met Office.

All expenses must be pre-agreed between the parties and must comply with the Met Office Travel and Subsistence (T&S) Policy.

We will use a credit reference agency (CRA) to assess the Supplier's economic and financial standing and reserve right not to award a Call-Off Contract to the Supplier.

All staff who access our assets must agree to our non-disclosure/confidentiality agreements and other Met Office compliance standards.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience
Opportunity attribute name Opportunity attribute value
Essential skills and experience
  • Ability to flex up to three concurrent delivery teams (5-8 people)
  • Solutions Architect (Reference level: SFIA 5 or 6)
  • Tech / Team Lead Developer (Reference level: SFIA 4 or 5)
  • Developer (Reference level: SFIA 3 or 4)
  • Demonstrate experience of engineering full stack web solutions using technologies: Java, Python, Javascript/Typescript, HTML5, CSS/SASS
  • Demonstrate experience of engineering solutions with AWS managed services (S3, DynamoDB, Lambda, IAM, API Gateway, Fargate, Kinesis)
  • Demonstrate experience of AWS cloud infrastructure (EC2, VPN, ELB, Route53, ECS)
  • Demonstrate experience of building complete deployment and CI automation using technologies such as Jenkins, AWS CodeBuild, AWS CodePipeline, CloudFormation, CDK
  • Demonstrate experience of providing documentation and knowledge handover suitable for supporting full stack systems, during and at completion of contract
  • Full knowledge of the testing triangle including experience of automated testing and BDD testing across a complete stack
  • Demonstrate experience of secure coding compliant with Cyber Essentials
  • Designated person accountable for security i.e. Chief Information and Security Officer
  • Experience of designing, accessing and implementing secure, highly available and scalable API’s with a focus on user experience
  • Experience of working with and transforming large and frequently updating data sets
  • Demonstrate experience of understanding outputs from IT Health Checks and how to resolve vulnerabilities identified
  • Proven ability of delivering solutions with cross-functional teams in an Agile way, including Scrum and Kanban
  • Demonstrate experience of being able to adapt and align to other organisational ways of working to enable successful project delivery
  • Ability to provide a fully managed service, which includes 24/7 support
  • Understanding the security clearance process
Nice-to-have skills and experience
  • Agile Product Owner / Product Management skills (Reference level: SFIA 3 or 4)
  • User Research skills (Reference level: SFIA 3 or 4)
  • Business Analyst skills (Reference level: SFIA 3 or 4)
  • Project Manager / Delivery Manager (Reference level: SFIA 5 or 6) with Agile Project Management experience
  • A proven partnership with Amazon delivering AWS cloud hosted solutions, for large organisations
  • Be an actively registered AWS APN Partner
  • Proven experience of working with government sector organisations
  • Experience of cross-organisation collaborative working
  • Knowledge in the Aviation / weather domain
  • Working knowledge of OGC Standards such as WCS, WFS & WMS
  • Experience of developing solutions using AMQP
  • Staff with existing security clearance

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How suppliers will be evaluated
Opportunity attribute name Opportunity attribute value
How many suppliers to evaluate 3
Proposal criteria
  • Technical Delivery: 1.1 Demonstrate a proven track record of implementing architecturally challenging enterprise solutions using AWS
  • Technical Delivery: 1.2 Technical and delivery approach as a Delivery Partner working across projects in the Portfolio, which align with Met Office IT and Design principles
  • Technical Delivery: 1.3 Evidence of a large and varied resource pool (e.g. Technical, BA, PM, UX, PO) and the ability to flex and surge resources at short notice
  • Technical Delivery: 1.4 Adherence to Met Office Delivery Principles, which align to Agile principles
  • Support: 2.1 Ability to provide a fully managed service, including 24/7 support and integration with Met Office incident management - ServiceNow
  • Security Policies & Principles: 3.1 Supply of security certification
  • Security Policies & Principles: 3.2 Provision of security cleared staff
  • Security Policies & Principles: 3.3 Secure Delivery Experience
  • Security Practices & Resilience: 4.1 Evidence and process for business continuity, disaster recovery, information security, personnel security and data protection; implementing solutions adhering to Cyber Security best practice
  • Some elements of the above will include a pass / fail
  • Your bid will be assessed as a combination of documentation, presentation, design scenario, case studies, assessment day, onsite visit and due diligence
Cultural fit criteria
  • Work closely with Met Office staff and potentially other external suppliers
  • Collaborative working to ensure knowledge transfer
  • Demonstrable experience of working in an Agile collaborative environment to deliver similar project(s) to a customer
  • Your bid will be assessed as a combination of documentation, presentation, case studies, assessment day and due diligence
Payment approach Time and materials
Additional assessment methods
  • Case study
  • Work history
  • Reference
  • Presentation
Evaluation weighting

Technical competence

60%

Cultural fit

20%

Price

20%

Questions asked by suppliers

Questions asked by suppliers
Supplier question Buyer answer
1. The email address to request the slide pack isn't valid. Could you please provide an alternate? Thank you. The email address stated is the correct address, namely procurement@metoffice.gov.uk

Several requests have been received by this email address since this was published.
2. Given your budget, do you envisage having a single team active full-time and then bringing on teams 2 and 3 from time-to-time as required? Yes, we expect to have one team working continuously (this is dependent on working with the Delivery Partner to ensure that we have planned a continuous road map of delivery and have sought the relevant approvals from Met Office governance). In addition to this, we will want to have additional teams and / or additional specific resource, working in parallel. The budget is indicative and could be lower or higher. If we are able to demonstrate successful delivery and a road map plan, then we may require additional full time teams in the future up to a maximum of 3.
3. Re. the evidence points for "Developer" and other singular roles – are you just looking for evidence of a supplier's typical resource of that category who is likely to be allocated to the engagement? We are not looking for named resources at this stage, merely evidence of a supplier's typical resource of that category.
4. The Stage 2 proposal requirements and evaluation criteria do not mention anything related to pricing. Please can you confirm how the 20% price will be evaluated – will it be a weighted rate-card? 12% will be on a blended rate card and 8% will be on an example SOW (roles, rates and T&S).
5. For Q18, are the Met office asking for Tier 1, 2 and 3 support? Depending on the individual SOW, it could be any one of the three, or it could be handed over entirely to Met Office staff to support. The Met Office wants to ensure the supplier has the capability to support developed solutions if this is required during the contract period, rather than having an immediate need for this.
6. Could you please share the procurement calendar/plan up to the call-off contract award? These dates are to be considered indicative only at this stage:
shortlisting complete- 14 February 20
issue RFP- 14 February 20
RFP closes- 6 March 20
supplier presentations at Met Office Exeter- 16-18 March 20
on site visits at supplier premises- 23-25 March 20
contract award- 30 March 20.
7. Please can you provide us with additional guidance on the kind of evidence you would like to see in response to:

Essential Skills- bullet points 2, 3 and 4

Nice to have skills- bullet points 20, 21, 22 and 23.

For example are you looking for us to:

Provide examples of previous client engagements where we've used staff with these expertise?
Provide detail on the actual individuals who we intend to work on this engagement?
Or our organisation's capacity to provide these roles and grades?
Please see response to Q3 above.

To state it in terms of your question, we will require evidence of your organisation's capacity to provide these roles and grades.

Please include any relevant qualifications and experience to evidence the requested SFIA levels.

We do not need specific individuals identified at this stage.
8. Are there incumbent suppliers on these services? No there are no incumbent suppliers- internal Met Office teams only.
9. In the proposal, will scoring be based on number of SC-cleared staff available? No there will not be any scoring based on the number of SC-cleared staff available. There will be a number of security policy and process questions concerning the supplier itself and how it manages its staff and their clearance.
10. In the proposal criteria, you reference an on-site visit, will that be visiting our premises and what will be the outcome of that meeting? The supplier will give a supplier presentation at the Met Office to present their proposal. The Met Office will then visit the suppliers' premises to validate the suppliers bid and for due diligence.
11. On q9, please can you clarify what is meant by 'full stack systems'? Systems implemented across a Multi-tier Architecture.
12. For questions like this: 'Demonstrate experience of engineering full stack web solutions using technologies: Java, Python, Javascript/Typescript, HTML5, CSS/SASS', are we able to use multiple examples? And do suppliers have to mention all technologies? You can use multiple examples to demonstrate your experience in one or more of these technologies. We are looking for experience in both 'Front' and 'Back' end technologies. Only mention those in which you have demonstrable experience.
13. Will you be willing to sponsor SC clearance? Yes the Met Office is prepared to sponsor SC clearance. It would be beneficial if the supplier resources already have SC clearance since this would reduce costs and administrative overheads for the Met Office and enable faster on-boarding of new people.
14. How mature and developed is the development roadmap?

In particular what is the anticipated elapsed time between

1 A Work Package requirement being raised and the Statement Of Work being approved/authorised.

2. What is the anticipated elapsed time between a Work Package requirement being raised and partner resources being deployed to deliver that Work Package?
We are conscious of the potential disruption to teams by delays in work being approved, so we want to work with the supplier to minimise this. We have a high level roadmap of projects and workstreams in the Portfolio, with project maturity being managed on a Just-in-Time basis. Approval for large projects that require business case approval can take up to 2 months. Thereafter once approved, Statements of Work take approximately a week. Our intention is to plan in the governance and approval with the supplier to enable a continuous roadmap delivery.
15. Regarding Q13, who is being considered as a 'user' in the context of the API design/access/implementation? Can Met Office provide some clarification on the user experience in this context? The user is the consumer of the APIs, primarily our external customers. Level of engagement of a UX person will be determined on a project-by- project basis. UX will be engaged to help to determine the customer journey/experience. The APIs should align to industry and evolving Met Office Standards where applicable. We need to ensure they are easy to discover, well documented and of value to the user.
16. is it just the individuals that needs security clearance or does the supplier need to have it as well? It is individuals that need security clearance. The organisation needs a designated person accountable for security i.e. Chief Information and Security Officer.
17. Is the contract deemed to be outside IR35? This contract will be placed against the DOS framework agreement. The framework is designed to supply teams to provide an outcome, not contingent labour resources. The Met Office is seeking teams to provide an outcome, so yes, the contract is outside IR35.
18. Re: Q27. Do you mean working across the organisation or across multiple external organisations? Predominantly it will be working with Met Office staff from Business Group and across the organisation. There may be requirements to work with external suppliers and Met Office customers.