This opportunity is closed for applications

The deadline was Thursday 23 January 2020
Department for International Trade

Call off contract to recruit participants from Non-UK companies to attend user research sessions

4 Incomplete applications

4 SME, 0 large

4 Completed applications

4 SME, 0 large

Important dates

Published
Thursday 9 January 2020
Deadline for asking questions
Thursday 16 January 2020 at 11:59pm GMT
Closing date for applications
Thursday 23 January 2020 at 11:59pm GMT

Overview

Summary of the work
Recruit Non-UK participants to attend various research sessions with the Department for International Trade
Location
International (outside the UK)
Research dates
Feb 2020 - Feb 2022
Organisation the work is for
Department for International Trade
Budget range
up to £100,000 for the two-year contract.

Price per participant (including management fees and incentives): £500
- £1250

About the work

Early market engagement

About the research

Description of your participants
Majority of users will need to meet the following requirements:
Employed by or runs a business
Has access to computer and internet connection capable of web conference with the UK and is capable of using it
Have not used great.gov.uk before

User recruited will fall into two categories: Investors and Importers.

Investors will meet the following requirements:
Employed by or runs a company that has an interest in either direct investment in UK companies or setting up business in the UK
Is responsible for any of the following: researching potential investments, making decisions on these investments, advising decision makers on investment

Buyers will meet the following requirements:
Employed by or runs a company that has an interest in or is currently buying products or services from another country
Company must consider the UK as a reasonable option for purchasing goods (companies interested in lower end goods that would consider the UK too expensive would not be accepted)
Is responsible for any of the following: making decisions or advising on purchasing products and services for company, researching potential suppliers for the the company
Assisted digital and accessibility requirements
1/10 users recruited should have either low digital skills or accessibility requirements.

Recruiter should over the period of two years be able to recruit the full range of users with accessibility requirements (Visual, hearing, cognitive, mobility.)
Research plan
Contract will cover multiple research plans. Recruiter will be expected to adapt to new requirements as new plans emerge.
Research location
All sessions will be carried out remotely via web conferences.

Researchers will be based 50 Victoria Street, London.
Access restrictions at location
50 Victoria street is wheelchair accessible
Number of research rounds
This is a Call-Off Contract. There will not be a set number of rounds.
Number of participants per round
5 (size of rounds will vary depending upon the research projects - most will involve 5 participants)
How often research will happen
On average every 4 weeks - frequency will vary
Evening or weekend research

Additional information

Additional terms and conditions
Recruiter will be expected to recruit users with additional requirements when necessary (eg. participants for one round must come from specific industries or specific roles). In these situations the department will discuss brief with the recruiter and allow for additional lead time and costs.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience recruiting participants for user research
  • Able to respond to new briefs and additional requirements of participants effectively
  • Deliver consistently and in a timely fashion
  • Ensure that all research participants meet the specified briefs
  • Capable of recruiting users in non-uk countries and ensuring they can take part in research effectively
Nice-to-have skills and experience
  • Experience recruiting users with low digital skills from small user groups
  • Experience recruiting users with accessibility issues from small user groups
  • Experience recruiting users with specific roles in non-UK companies
  • Manage recruitment for multiple research projects across a large department with multiple researchers

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
3
Proposal criteria
  • Demonstrate how you would recruit a round of research participants, all of whom should be importers or distributors in EU countries interested in finding suppliers form other countries
  • Demonstrate how you would recruit a round of research participants all of whom should work for non-uk companies that are interested in investing in the UK pharmaceuticals sector
  • Demonstrate how you would recruit a round of research participants all of whom should be CEOs or directors of companies in non-uk countries with low digital skills
  • Demonstrate how you would recruit a round of research participants all of whom work in procurement for large companies in South Asian countries
Additional assessment methods
Interview
Evaluation weighting

Technical competence

60%

Availability

20%

Price

20%

Questions asked by suppliers

1. Do you expect the supplier to cover one geographic area only (e.g. a specific country) or to cover more than one?
Yes. Supplier will be expected to recruit users from all regions of the world.
2. Demonstrate how you would recruit a round of research participants all of whom work in procurement for large companies in South Asian countries""
Does this mean that the focus of the user research on South Asian countries only?
No, supplier will be expected to recruit from all regions of the world. This scenario is just an opportunity for you to explain to us how you would go about recruiting users from a specific region.
3. How many hours is each round/session?
Typically 1 hour per participant, 5 participants per round. 5 hours total research per round.
4. Are participants required to be at the same place and time? or can they access the online round/session remotely from their offices and preferred places? are participants given their window to answer separately (e.g. two days) or all have to be online at the same time?
All participants are expected to attend online from their preferred places.
All research sessions are one to one with a single participant at a time so supplier will not need to book participants for a single group session.
For each round supplier will be given a window of 2-5 days in which to book these sessions with the participants.
5. Apart from a fast internet connection, are there any other resources required during the sessions (e.g. projectors, stationary, etc.)?
Participants will need access to a desktop or laptop computer during the session.