Awarded to Lucid Support Services Ltd

Start date: Sunday 16 August 2020
Value: £88,550
Company size: SME
Department for Digital, Culture, Media & Sport

End User Compute Engineer

6 Incomplete applications

4 SME, 2 large

13 Completed applications

11 SME, 2 large

Important dates

Thursday 30 July 2020
Deadline for asking questions
Monday 3 August 2020 at 11:59pm GMT
Closing date for applications
Thursday 6 August 2020 at 11:59pm GMT


Specialist role
Data engineer
Summary of the work
The Department for Digital, Culture, Media & Sport is looking for an experienced EUC engineer to help support the department deliver its ambitious IT Transformation programme in 2020. The programme broadly looks to renew exsisting infrastructure, devices and services, across a user base of c.2000.
Latest start date
Friday 10 July 2020
Expected contract length
initial 6 months
Organisation the work is for
Department for Digital, Culture, Media & Sport
Maximum day rate
@£350 subject to experience

About the work

Early market engagement
Who the specialist will work with
Role reports to the project delivery manager, and will work across the IT team, working closely with other Workstream/ Delivery leads.
What the specialist will work on
Build/Prep all devices to be rolled out
Deployment of laptops and Mobile phones to end users
Early life support / Basic end user training/orientation
Generally support all migration activities

Work setup

Address where the work will take place
100 Parliament Street
Working arrangements
Work will be customer interacting and will require a presence onsite 5 days a week, this may vary based on actual activity and where face to face interaction is required
Security clearance
Must hold a valid SC clearance

Additional information

Additional terms and conditions
standard contract T&Cs

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Workspace One (UEM) experience
  • Windows 10 Build, deploy & support
  • Mac OS Build & deploy & support
  • Must hold Valid SC clearance
  • Understanding of Support models and workflows
  • Service NOW experience
Nice-to-have skills and experience
  • Experience of Working With NCSC EUC guidelines
  • Service transistion experience

How suppliers will be evaluated

All suppliers will be asked to provide a work history.

How many specialists to evaluate
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Have a no-blame culture and encourage people to learn from their mistakes
  • Take responsibility for their work
  • Share knowledge and experience with other team members
  • Challenge the status quo
  • Be comfortable standing up for their discipline
  • Can work with clients with low technical expertise
  • Understanding of the Role of DCMS as an organisation
Additional assessment methods
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Is there an incumbent?
This is a new role and requirement. There is currently no incumbent
2. Latest start date is July? is it meant to be september?
apologies this should read 24/08/2020