Awarded to Through Technology Limited

Start date: Monday 2 March 2020
Value: £499,169
Company size: SME
Government Digital Service (GDS), part of Cabinet Office

WP1825: Remedial and strategic work relating to government domain names

7 Incomplete applications

6 SME, 1 large

3 Completed applications

3 SME, 0 large

Important dates

Monday 6 January 2020
Deadline for asking questions
Monday 13 January 2020 at 11:59pm GMT
Closing date for applications
Monday 20 January 2020 at 11:59pm GMT


Summary of the work
A detailed model for long-term governance of including “procurement-ready” requirements/tender documentation. Consider ICANN best practice, and advice from GDS/external specialists.

Engage with (~2000) registrants and (~300) registrars to gather information, raise awareness and suggest targeted improvements.

Enhance our toolset to production-quality for staff to use and maintain.
Latest start date
Monday 2 March 2020
Expected contract length
12 Months
Organisation the work is for
Government Digital Service (GDS), part of Cabinet Office
Budget range
£500,000 excluding VAT

Payment will be made as milestone payments. We will ask shortlisted suppliers to propose a milestone payment plan

About the work

Why the work is being done
Government domain names are a key component of the infrastructure underpinning the GOV.UK ecosystem of websites, email addresses and other digital services. The ecosystem includes over 3000 government bodies that provide 775 GOV.UK services that generate over 1 billion transactions annually. This work will support the secure and stable operation of most government digital services.
Problem to be solved
To improve the oversight of government domain names, and to help existing owners of government domain names better understand how to manage them.
Who the users are and what they need to do
As the owner or potential owner of a government domain name, I need to manage my domain properly so my:
- digital presence remains available
- organisation runs effectively
- organisation is trusted online by other government organisations, commercial organisations and citizens
Early market engagement
Any work that’s already been done
There has been a discovery process into the areas to be addressed by this effort and a number of early activities have already been initiated.
Existing team
The supplier will be working with the Domain Management team at GDS. This team includes subject matter experts. The supplier will report to a Delivery Manager appointed by GDS.
Current phase
Not applicable

Work setup

Address where the work will take place
The work will take place at Government Digital Service - The White Chapel Building 10 Whitechapel High Street, 7th Floor, London, E1 8QS
Working arrangements
Onsite to ensure knowledge transfer from/to Domains Management team
Security clearance
SC clearance required

Additional information

Additional terms and conditions
"All expenses must be pre-agreed with between the parties and must comply with the Cabinet Office (CO) Travel and Subsistence (T&S) Policy."

"All vendors are obliged to provide sufficient guarantees to implement appropriate technical and organisational measures so that the processing meets the requirements of GDPR and ensures the protection of the rights of data subjects. For further information please see the Information Commissioner's Office website:"

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Must have delivered large scale technical consultations (outreach) with public sector and commercial organisations, to raise awareness and gather feedback.
  • Must have delivered tender documentation for the procurement of critical ICT infrastructure.
  • Must have delivered service specifications for critical ICT infrastructure.
  • Must have experience with design and delivery of strategic infrastructure migrations, including surrounding risk management and business transformations.
  • Must have developed and analysed commericial models for the operation of services.
  • Must have experience of operating in a hybrid of Agile, waterfall and other project delivery methodologies.
Nice-to-have skills and experience
  • Delivering technical engagements to suggest targeted and specific technical and security improvements.
  • Experience with DNS Registry and Registrar Operations
  • Experience of DNS at a technical level, its marketplace, global structure and security landscape
  • Experience developing and operating tools with Salesforce
  • Experience of Public sector IT strategy
  • Experience of Public sector commercial strategy and procurement
  • Knowledge of programming languages GO, Unix shell programming and Perl
  • Experience in delivering services in accordance with the Technology Code of Practice.

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • The proposed approach and methodology
  • How the approach meets our business or policy goals
  • The proposed technical solution
  • How the technical solution meets user needs
  • How proposed approach meets our timeframe
  • How the approach identifies risks and dependencies and offers ways to manage them
  • Team structure and organisational makeup
  • Value for money of the proposed solution
  • Please provide work histories of all proposed team members - these will be scored as a set.
  • [we may individually weight the proposal criteria and other assessment methods. This will be clearly communicated to shortlisted suppliers]
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Transparent and collaborative when making decisions
Payment approach
Fixed price
Additional assessment methods
  • Case study
  • Work history
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Please can you elaborate on the technical solution and current state of the toolset that the supplier will be required to enhance?

"Enhance our toolset to production-quality for staff to use and maintain."
Operationalise existing working prototypes. These are locally running shell and Perl scripts for data capture, and a Salesforce application for data analysis.

The supplier with make these prototypes stable and supportable, including things like migrating data capture to reliable server infrastructure, automating Salesforce data import, and refactoring the scripts into a more appropriate language.
2. Will there be further information provided for this requirement?
We will be providing further required information at a later stage to the shortlisted suppliers from the 1st stage of assessment.