This opportunity is closed for applications

The deadline was Monday 30 December 2019
Crown Commercial Service

CCSO19A68 DIGITS Phase 2 & 3

12 Incomplete applications

11 SME, 1 large

7 Completed applications

6 SME, 1 large

Important dates

Monday 16 December 2019
Deadline for asking questions
Monday 23 December 2019 at 11:59pm GMT
Closing date for applications
Monday 30 December 2019 at 11:59pm GMT


Summary of the work
We require a development team to deliver enhancements and additional functionality for our existing Travel booking site - DigiTS.
This includes the addition of a new commercial agreement (vehicle hire) and Continuous Improvements works.
Latest start date
Friday 21 February 2020
Expected contract length
4 months initial development with the option to extend by a further 1 month
No specific location, for example they can work remotely
Organisation the work is for
Crown Commercial Service
Budget range
Maximum £280,000.00 exclusive of VAT

About the work

Why the work is being done
We need to improve and enhance our existing travel booking site - DigiTS and add new commercial agreements and features to the service to meet our customers’ needs and support CCS’ growth targets.
We require a development partner to deliver Phase 2 and 3 enhancements and additional functionality for our existing Travel booking site - DigiTS.
Problem to be solved
Phase 2a includes critical service improvements to support our key customers and design/ architecture fixes.
Phase 2b includes the integration of RM6013 - Public Sector Vehicle Hire solutions agreement. We need to integrate the Vehicle Hire suppliers through a punch out to the Vehicle Hire supplier’s online booking tool and integrate MI, through monthly data upload to our system.
Phase 3 includes the addition of Lot 2 of the new PSGTVS commercial agreement and the punch out to the PSGTVS supplier’s online booking tool and integrate the MI.
Supplier will be required to perform user testing during the delivery of this contract.
The project is implemented as a Maven multi-module project, implemented with the Spring Boot framework.
The core technologies for the project are:
• Java 8
• Spring framework, including Spring Boot and Spring MVC
• Thymeleaf for web page templating
• JUnit and Mockito for unit testing
• SLF4J for logging
• Liquibase for database schema management
• Cucumber and Selenium Webdriver for automated end-to-end testing
• Togglz for feature toggles
• Swagger for API documentation.
• Gluu open source Identity Provider (IdP)
Who the users are and what they need to do
Public Sector users need to be able to log in and access the services provided.

Private sector suppliers who are on the framework and provide a service to CCS’ customers.

CCS Staff and the Travel Category, who need to access the service and manage the frameworks and Travel service.
Early market engagement
Any work that’s already been done
DigiTs is an existing service ( owned and managed by CCS. The development of this service was completed by a Third party who have been supporting the service to date.
We have also been conducting user research to assess the service and create new user needs
Existing team
CCS Travel Team - Manage the framework and are subject matter experts
CCS Customer Service Centre - Providing Tier 1 customer support
Digital Services Directorate - Providing technical support (Hosting and Tier 2 and 3 support for the service)
Current phase

Work setup

Address where the work will take place
CCS Staff working on this project are predominantly based in 151 Buckingham Palace Road, Victoria, London SW1W 9SZ.
There may be a need for occasional travel to other CCS The Capital Building, Old Hall St, Liverpool L3 9PP
All travel and subsistence shall be charged in accordance with Crown Commercial Service Policy
Working arrangements
Remote working is encouraged with regular contact between the Dev teams and CCS colleagues.
Daily Stand ups
Fortnightly Sprints, Retrospectives and Show and Tells.
Code in the open

DigiTS code will be stored within the CCS github instance, and access will be granted to that repository to the developer. All releases will be published to github and tickets etc made available in Jira Software (or equivalent).
Security clearance
SC required
Potential Bidders that are selected for the further competition stage will have to sign a Non-Disclosure Agreement (NDA) prior to receiving the Bid Pack.

Additional information

Additional terms and conditions
Service must be compliant with:
WCAG 2.1 AA accessibility standards
NCSC Cloud Security Principles - The service will be subject to CCS initiated ITHC and the supplier shall be responsible for any remediation required

• Potential Bidders must confirm they are already or will sign up to the CCS e-Sourcing Suite (Https:// for the Further Competition Stage before the Shortlisting Stage submission deadline.

• Potential Bidders must agree to abide by Crown Commercial Service’s Process for the Further Evaluation Stage.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Demonstrate at least two years’ experience developing JSON/XML based APIs
  • Demonstrate at least two years’ experience building, and managing public cloud based infrastructure services within AWS hosted services and using a mix of AWS’ standard and customer customised tooling
  • Demonstrate at least two years’ experience working with and enhancing services created by other developers
  • Demonstrate at least two years’ experience of architecting robust, scalable systems using public cloud technologies, service-oriented architecture, microservices, integration; knowledge of system security risks, and a pragmatic mitigation approach.
  • Demonstrate your ability to facilitate and deliver Version control working on a live service and testing prior to release with minimal service disruption and downtime.
Nice-to-have skills and experience
  • Demonstrate how you prototype and test with users and stakeholders and how you turn this research data into clear findings to inform what is built.
  • Demonstrable experience of designing content to meet user needs and making complex language and processes easy to understand in line with pre-existing styles and standards.
  • Demonstrate experience of successfully providing coaching in agile methodologies and ensuring uptake of agile methodologies within the wider project team.
  • Demonstrate at least two years’ knowledge of working on agile projects as part of a multidisciplinary team, as outlined in the Government Service Design Manual and Digital Service Standard.
  • Demonstrate at least two years’ knowledge of iterative prototyping, designing and building services which meet both user needs and the GOV.UK guidelines for content design, service design and Accessibility

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • High level approach - how you will approach delivering these enhancements to the DigiTS platform, whilst maintaining functional services to CCS Customers, delivering against Category needs and requirements. 17%
  • Timeframes - Please demonstrate via a case study how you competed a piece of work in accordance to agreed timetable and on budget. Detail this at Sprint level.. 17%
  • Release planning - Detail how you will work with CCS’ Apps Infrastructure team to ensure there is no service disruption to the DigITS service whilst development is undertaken. 17%
  • Service Handover upon completion - what provisions will you make to ensure sufficient knowledge transfer to CCS takes place in advance of service handover? Please provide supporting documentation. 17%.
  • Demonstrate and detail your process and procedures for identifying and managing risks, resolving issues and feeding learnt back into managing risks 15%
  • Demonstrate your team structure and define your proposed estimated timeframes. You should also demonstrate how your structure and timeframes would successfully deliver the requirement. 17%
Cultural fit criteria
  • Demonstrate how the team will adapt over time according to changing priorities and how this will be successfully communicated to CCS Staff and your team. – 50%
  • Demonstrate as to how knowledge will be collaboratively transferred to CCS Staff, New project staff and retained within the existing team during the delivery of the project – 50%
Payment approach
Capped time and materials
Additional assessment methods
Case study
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can we acquire SC Clearance once appointed or is it a pre-requisite before application?
You will require SC Clearance for staff working on the project from the contract start date
2. Will all our Staff need SC clearance?
Will there be a product owner available to liaise with?
Only staff working on the project will require SC clearance.
There will be a product owner available for liaison
3. In regards to SC clearance, please can you confirm if this is required from the start and for all roles within the team?

Will you be able to sponsor?
See Q1 and Q2 Above

No this will be the responsibility of the supplier
4. Can we, as potential suppliers, apply and obtain SC clearance to enable delivery of this role. You state in the other Qs it's the responsibility of the supplier but is there a mechanism to gain the SC in advance?
There is, details can be found here
5. Understandably there are several questions regarding the need for SC clearance for a travel booking site – please could the Authority outline the rationale for this requirement and why handling sensitive data is not sufficient protection
In order to carry out the work the successful bidder will require access to the back end of the system that contains sensitive data that requires appropriate protection.
6. Regarding your answer to Q3, our understanding is that for any opportunity listed on DOS that requires security clearance, the buyer is required to (a) sponsor security clearance applications and (b) allow sufficient time for these to be completed before project start. Can you please confirm that no applicant will be disqualified due to a lack of existing SC clearance?
Q127 of the DOS Supplier Webinar –
Cabinet Office Code of Practice –
Buyers cannot exclude prospective suppliers for not holding a security clearance
7. Can you advise of who the supplier is who is supporting this work?
The product is currently being supported in-house by our own TechOps function
8. Is there an incumbent supplier?
Another supplier is currently working on some smaller fixes but these are not dependent on, or part of, this larger project.