Awarded to Zoonou Limited

Start date: Monday 17 February 2020
Value: £3,850
Company size: SME
Scottish Information Commissioner

Scottish Information Commissioner Website Accessibility Audit

11 Incomplete applications

10 SME, 1 large

20 Completed applications

17 SME, 3 large

Important dates

Friday 29 November 2019
Deadline for asking questions
Friday 6 December 2019 at 11:59pm GMT
Closing date for applications
Friday 13 December 2019 at 11:59pm GMT


Summary of the work
Audit our website against WCAG 2.1 AA accessibility standard and produce a detailed report identifying (in an actionable format suitable for technical and non-technical staff) where the website is not meeting this standard and the work required to resolve issues. A re-audit is possible but not in this scope.
Latest start date
Monday 10 February 2020
Expected contract length
No specific location, for example they can work remotely
Organisation the work is for
Scottish Information Commissioner
Budget range
We anticipate that the cost of the work will be in the range £3,500-£5,000, the latter figure being our maximum budget allowance.

About the work

Why the work is being done
We are seeking an accessibility audit of our website – including embedded features such as the Appeal Portal and Statistics and Decisions databases – resulting in a detailed report that clearly identifies the work needed to meet the requirements of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. We must comply with WCAG 2.1 AA standards and publish an accessibility statement by 23rd September 2020, therefore this audit should be completed and the final report produced no later than Friday 20th March 2020, to give us sufficient time to make the required improvements to our website identified by the audit. A re-audit may be required in future but is not included in this scope.
Problem to be solved
Our website currently doesn’t meet the required standard and is therefore not fully accessible to users with disabilities such as visual impairment. As the organisation responsible for upholding the public’s right of access to information in Scotland, it is vital that the advice and guidance published on our website is accessible to all. We require an audit of our website to be carried out to identify the areas of non-compliance and the improvements we need to make in order to meet our statutory obligations, resulting in a report that can be understood and acted upon by technical and non-technical staff.
Who the users are and what they need to do
As a member of the public, I need to know what my rights are and how to use them so I can find or request information from a public authority about the services it provides, the decisions it takes and the money it spends. I also need to access publications and statistics to understand how well my rights are being upheld.

As a public authority employee, I need to find advice about how to handle information requests and what we should proactively publish, to ensure we comply with our statutory duties under freedom of information legislation.
Early market engagement
Any work that’s already been done
We commissioned an accessibility audit of our website in 2011, to identify the main issues to address, and we carried out some improvements in response. We continue to fix minor issues on an ad-hoc basis as we find them and staff are aware of how to create more accessible content.
Existing team
Our Policy & Information team (5 staff), members of the Senior Management and Corporate Services Teams, and potentially our external website provider.
Current phase

Work setup

Address where the work will take place
We are based in St Andrews. The work can be done remotely but we would prefer to hold at least 1 face-to-face meeting, to discuss the audit’s findings and ensure we have a clear understanding of the follow-up work required.
Working arrangements
Initial briefing meeting (video conference / conference call), regular updates on progress via telephone call, and a final meeting (preferably face-to-face) to discuss the audit’s findings.
Security clearance
Scottish Information Commissioner staff are required to have Security Check (SC) level clearance; however, we don’t anticipate that this will be required for this work. Any information requiring clearance for access will be removed from the scope of the audit.

Additional information

Additional terms and conditions
We require the successful supplier to enter into a contract based on the Scottish Information Commissioner’s standard terms and conditions for the provision of services and these include terms relating to security, confidentiality, freedom of information, data protection, assigning the contract and the contract being subject to the Scottish law jurisdiction. Depending on the service being provided, we will also require the inclusion of specific data protection terms and conditions. A copy of the proposed terms and conditions is available on request.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of delivering accessibility audits against the WCAG 2.1 AA standard
  • Experience of working with and reporting to technical and non-technical staff
  • Evidence of understanding the Equality Act 2010 in relation to websites, and the EU Accessibility Directive
  • Experience of assessing websites for usability through assistive technology and software
Nice-to-have skills and experience
  • Experience of working with regulatory bodies
  • Experience of working with Scottish public authorities

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • How the project outputs meet our needs and goals
  • Approach and methodology
  • Relevant experience
  • Value for money
Cultural fit criteria
  • Work as a team with our organisation
  • Share knowledge with other team members
  • Can work with clients with low technical expertise
Payment approach
Fixed price
Additional assessment methods
  • Case study
  • Work history
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Can we please confirm this is the website you want audited:
No, our website is The Scottish Information Commissioner is a separate organisation from the Information Commissioner's Office (ICO).
2. The website contains nearly 3000 HTML pages not including those that are accessed by logging in. There are also more than 5000 PDFs and Word documents. Do you have a list of the pages and documents you want tested? If so, how many are there of each? Can you share the list at this stage?
We don't have a list of pages and documents that are in scope for the audit. We invite potential suppliers as part of their proposal to advise how they would approach meeting the requirements within the budget and timescale we have set.
3. Did you know that there are more than 120 broken links on the website and that there is a really bad bug whereby some important pages have no content? There are both .asp and .aspx versions of most, if not all, URLs. The vast majority of the .asp URLs redirect to the .aspx version, but some do not. Where both exist, the .aspx version has no content, for example look at and
Our functionality testing service can find these sort of issues, so please let me know if it would be of interest to you.
Our requirements are focused on meeting our obligations in relation to the accessibility of our website - on which the issues you have raised may or may not have an impact. However, we would welcome any general functionality testing and advice that can be delivered within the budget and timeframe we have set, provided the essential requirements are met.
4. Are you open to testing a sample of Web pages, instead of every unique Web page in the site?
Yes, we are open to different approaches to carrying out the accessibility audit, including testing a sample of pages. However, we would need to have assurance that the audit will be sufficient in scope to identify all of the actions required (to be applied across the website) to meet the accessibility standard.
5. Do you use a Content Management System (CMS) to author and manage content on your website?
Yes, we use a Content Management System - Activedition - to manage the website.
6. If you do use a CMS, do you have a list of all of the unique page templates? Or do you have a list of the page templates currently in use on the live website?
There is a list of unique page templates in the CMS. There are a number of these, however we only use a handful at the most for any active pages, and 2 of them for the vast majority of pages.
7. Are all of the live Web pages that are candidates to be tested included in the public Site Map (
We cannot guarantee that every single page of the website is included in the site map, however, pages are added to the site map by default when created so it is highly likely to cover all of the live web pages. On that basis, the site map would be a reasonable guide to the pages that are to be tested.
8. Are there any Web pages, or Web tools, hosted by a 3rd-party vendor For example, are there any embedded forms only a 3rd-party vendor can maintain/update?
No, there are no pages or tools on our website that are not hosted by the provider of our content management system.
9. What is the scope of browsers/devices/Accessibility software (Screen Readers) should be assumed? For example, the latest version of X windows desktop browsers + iOS for Mobile in phone / tablet configurations? Are you looking organizations to test with more than one screen reader?
We have not assessed what software we assume our website visitors use, and have not set any requirements for how the audit should be carried out. We invite potential suppliers as part of their proposal to advise how they would approach meeting the requirements we have set within the budget and timescale indicated.
10. As some of the pages have text size adjustment, should organisations plan to work off the default text size for each web page?
11. As there is a login functionality for appealing decisions please can you confirm if there is anything more complex behind that compared with the rest of the site?
There is nothing complex behind the login functionality that would impact on the ability to audit the website. The online appeal process consists of a series of questions with logic that is coded in HTML. The appeal section is within the scope of the audit and dummy appeal cases can be created to test this section of the website.