Awarded to Capgemini UK plc

Start date: Tuesday 21 January 2020
Value: £273,290
Company size: large
National Institute for Health and Care Excellence (NICE)

Strategic Supplier Partner

30 Incomplete applications

22 SME, 8 large

28 Completed applications

25 SME, 3 large

Important dates

Thursday 10 October 2019
Deadline for asking questions
Thursday 17 October 2019 at 11:59pm GMT
Closing date for applications
Thursday 24 October 2019 at 11:59pm GMT


Summary of the work
1. Facilitate development of the NICE IT, Data Management and Record Management Strategies and Enterprise Architecture governance and support implementation through prioritised delivery activity, as required.
2. Facilitate development of the NICE’s Digital Workplace vision and support implementation through prioritised delivery activity, as required
Latest start date
Sunday 1 December 2019
Expected contract length
30/11/2021 (2 year call-off contract)
North West England
Organisation the work is for
National Institute for Health and Care Excellence (NICE)
Budget range
£230,000 excluding VAT for the 2019/20 financial year

About the work

Why the work is being done
NICE is running a major digital transformation programme which recognises the need to transform its product offering to the healthcare system whilst modernising its business processes and ways of working internally.
Internal barriers to achieving this:
- Lack of business, data and technology enterprise architecture approach to support strategic decision-making
- Lack of appropriate digital tools and automation of processes leading to a high level of manual overhead
NICE has procured Office365 and SharePoint Online and is looking to optimise business value and operational productivity by identifying how to make best use of these tools within a digital workplace environment.
Problem to be solved
A recent expert review assessed the maturity of our data-management practices as generally low. Key issues are:
- the manual manipulation of data required in day-to-day tasks slows productivity with focus on doing and managing process rather than quality and content of work
- the constrained ability to collaborate on data safely and securely is reinforcing siloed working that creates a significant overhead when trying to achieve a corporate view of data.
- NICE has procured Office365 and SharePoint Online but the opportunities this offers aren’t fully explored. A vision and plan for creating a digital workplace are needed.
Who the users are and what they need to do
Senior management: understand how to develop effective enterprise architecture governance and decision-making so I can be assured that technical/data/applications solutions meet business direction and needs

Corporate Governance team: understand how optimising use of digital tools can embed records management and information governance compliance so staff are empowered to collaborate safely and securely.

Staff: a digital workplace environment that reduces the amount of manual overhead I currently have and unblocks some of the silos and collaboration constraints that exist across the organisation so that I can focus on my work content and quality rather than the tools and process management
Early market engagement
Any work that’s already been done
Existing team
Digital Services is a team of c. 60 digital professionals that design, develop and maintain NICE’s portfolio of digital services including the NICE website, Pathways and NICE Evidence Services. The wider transformation programme we are undertaking crosses all areas of the business and require engagement as appropriate
Current phase
Not started

Work setup

Address where the work will take place
It is expected that most work will need to be onsite at NICE's offices, primarily in Manchester and some in London

Level 1A, City Tower
Piccadilly Plaza
M1 4BT

10 Spring Gardens
Working arrangements
Supplier will work independently with frequent and repeated interaction with colleagues across NICE as neededWhere suppliers are required to visit the NICE offices, travel and accommodation costs included in the bid must adhere to the NICE travel policy
Security clearance

Additional information

Additional terms and conditions
Additional clause will be added to govern using the NICE servers and not allowing any data on personal laptops/equipment.

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Experience of strategic influencing and successfully guiding business change in the context of organisation-wide transformation programmes
  • Experience of successfully facilitating organisations in developing enterprise architecture governance structures and decision-making processes
  • Experience of successfully developing & implementing data management strategy in a digital workplace environment
  • Experience of successfully developing a digital workplace vision, blueprint and strategy
  • Experience of successfully implementing a digital workplace environment using MS Office 365 and SharePoint
  • Experience of successfully transforming an organisational approach to records management and migrating from an existing legacy structure.
  • Resourcing capacity&capability to provide a range of technical/consultancy expertise. MS Office 365, SharePoint, Dynamics, Azure, data management and security and enterprise architecture, ability to mobilise several small teams simultaneously&responsively
  • Supplier accreditation in appropriate industry standards covering MS Office 365, enterprise architecture, data management
  • Must be able to commence work early December 2019 and have team availability Jan – March 2020 to enable most value of the budget available during the current financial year.
  • Experience of the health and social care, (including NHS and local government) domain
Nice-to-have skills and experience

How suppliers will be evaluated

All suppliers will be asked to provide a written proposal.

How many suppliers to evaluate
Proposal criteria
  • Delivery approach and methodology
  • Stakeholder engagement
  • Experience and capabilities
  • Estimated timeframes and roadmap
  • Cost and value for money
Cultural fit criteria
  • Approach to working with teams across our organisation
  • approach to influencing change where stakeholders may be reluctant or resistant
  • approach to business change management and knowledge transfer with in-house IT and business teams
Payment approach
Capped time and materials
Additional assessment methods
  • Case study
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. How many people is expected to be provided by a supplier?
We don’t have an expectation on an exact amount of people. We have outlined our problem and are interested in how suppliers will propose to help us solve it within the budget we have stated. Therefore, we expect the supplier to propose the team to us for evaluation.
2. Would you allow resources to work remotely outside of UK and Europe (offshore locations) and a few resources from UK?
NICE Offices are based in Manchester and London. The team procuring this contract are predominantly based in Manchester. Whilst each piece of work will have different engagement requirements we anticipate that the nature of this strategic relationship will require close on site working patterns. Therefore it is unlikely working remotely will be feasible.
3. According to the description here, the project will last till November 2021. This budget is £230,000 excluding VAT for the 2019/20 financial year. Can you please advise what all that means?
At present the only budget we have confirmed is for the financial year ending March 2020. Ongoing budget that is able to used to call off deliverables as part of this contract will be agreed on an ongoing basis. There is no confirmed commitment at this stage to maximum budget other than the £230,000 for the 19/20 financial year.
4. Will the processing or handling of personal data by the engagement team be required as part of this engagement (except client contact data required for day-to-day interaction)?
No this will not be required
5. What does 30/11/2021 (2-year call-off contract) typically mean? does that mean that the contract will last for two years? and each year the maximum budget for this project will be 230,000 ex-VAT?
At present the only budget we have confirmed is for the financial year ending March 2020. Ongoing budget that is able to used to call off deliverables as part of this contract will be agreed on an ongoing basis. There is no confirmed commitment at this stage to maximum budget other than the £230,000 for the 19/20 financial year.
6. Can you please confirm that there is no requirement for staff working on this engagement to hold security clearance?
There is no requirement for security clearance
7. Is the scope of the Digital Workplace vision limited to the digital collaboration environments mentioned, or does this extend to the desktop and end-user compute environment and the supporting infrastructure?
We are seeking a supplier to support the development of our digital workplace vision. The scope of this vision will be determined in partnership with the supplier based on further detailed engagement.
8. Is this work limited to the development of strategy and a prioritised implementation plan, or do you intend the delivery of the solution to be included in this contract?
This will be a call off contract for a supplier and work packages will be scoped at the appropriate time based on progress and strategic plans. This may include advisory and delivery support but this is yet to be determined
9. Are you open to bids submitted in partnership and/or bids that are willing to collaborate with others?
Yes. However, we expect the supplier to articulate how they and any partners will work to deliver our requirements and we will require the contract to be with the lead bidder.