This opportunity is closed for applications

The deadline was Tuesday 18 October 2016

Primary Care digital optimisation step change

0 Incomplete applications

8 Completed applications

6 SME, 2 large

Important dates

Tuesday 4 October 2016
Deadline for asking questions
Tuesday 11 October 2016 at 11:59pm GMT
Closing date for applications
Tuesday 18 October 2016 at 11:59pm GMT


Summary of the work
Transition of service provides the opportunity for step change in exploitation of digital primary care systems and services. A team is required to maximise the benefit of the transition.
Latest start date
1 November 2016
Expected contract length
31 March 2017
Organisation the work is for
Budget range
£120K - £140K based on a team of 3

About the work

Why the work is being done
Transition of service provides the opportunity for step change in exploitation of digital primary care systems and services. A team is required to maximise the benefit of the transition.
Problem to be solved
Clinical systems are not exploited sufficiently to deliver the outcomes to which commissioners aspire. The necessary step change cannot be wholly realised in BAU
Who the users are and what they need to do
As a practice manager I need to know how to access day to day management information and to provide my clinical users and administrators with the best configuration and support for the systems and services at their disposal.
Early market engagement
Any work that’s already been done
Engagement with end users, suppliers and commissioners has begun.
Existing team
Transition Lead and technical team in house
Current phase

Work setup

Address where the work will take place
South London

Office base to be confirmed
Working arrangements
Team will work with BAU service and at customer sites in normal working week
Security clearance

Additional information

Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Essential skills and experience
  • Have experience of implementing in a GP environment
  • have provided services under matrix management arrangements
  • Have experience of working with commissioners to help them acheive their objectives thorgh the use of digital enablers
  • have knowledge of the London primay care drivers and blockers
  • have experience of using digital systems to deliver step change in service in primary care
Nice-to-have skills and experience
  • Have experience of matrix working with permanently employed specialists and BAU teams
  • Have experience of working at natioinal level in relaytion to digital primary care

How suppliers will be evaluated

How many suppliers to evaluate
Proposal criteria
  • Compliance with essential skills and experience
  • Capacity to deliver in timescale
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Work with clients with low technical expertise
  • Can build and maitain relationships with senior professionals and commissioners
  • Work according to NEL vision and values
Payment approach
Capped time and materials
Assessment methods
  • Written proposal
  • Presentation
Evaluation weighting

Technical competence


Cultural fit




Questions asked by suppliers

1. Have you calculated the benefits to patients and the health & social care system to determine incentives to drive adoption / exploitation of the system(s)? How much of the patient journey is documented? Is this information available to us?
No detailed evaluation has been carried out.
2. Are we able to work with both CCG and Practices to consider how behaviours, motivations and incentives can become re-aligned to drive the intended benefits? Can we also have senior level access to ensure alignment of top-down behaviour drivers as we discover how to best make the new arrangements work?
Yes, the successful supplier will need to work with CCG leads and CSU senior managers and established teams to effect a beneficial transition.
3. Is the scope of the work to include behaviour and operational change of Practices and how they operate with CCGs, as well as improvements to the GP IT systems to make them more usable? If the latter, then are EMIS involved and committed to work with the project to iteratively improve systems issues alongside us finding better ways of working?
Behavioural and operational changes would need to be led by the CCG leads but we would support their initiatives with technological enablers. EMIS are not specially involved.
4. Would it be possible for you to provide contact details for someone we could discuss this to clarify your needs?
This would not be workable as the opportunity would need to be open to all potential bidders and all questions and answers arising would need to be transcribed and published. The framework process at this stage is for single questions to be posed and answered via this portal.
5. Can you please advise which projects are or will be under the digital optimisation syep change programme.
The basis for this work is support of the migration of BAU GPIT services from a previous provider to NEL models. The step change will arise from the implementation of the models and individual optimisation projects will be defined as opportunities arise during transition.
6. Can you please advise which primary care systems are within the scope of this programme.
Practices in the impacted areas use either EMIS (the majority) or INPS core systems with DocMan the main subsidiary system.