Triad Group Plc

LiveTiles: Workplace Solution

Creating a shared resource for collaboration online that can incorporate both new technology and legacy systems to significantly increase productivity and save time for any organisation. The service provides a modern, cloud, collaborative group or departmental workspace where you can easy and effectively configure your own personalised working environment.

Features

  • Engaging intelligent workplaces, easy to access and share information
  • Simple drag and drop design tools to customise your experience
  • Integrate social networks and business applications for more efficient working
  • Bring your applications onto a single pane of glass
  • Single pane of glass view to cut application chaos
  • Let bots take care of mundane, repetitive tasks
  • Generate actionable insights to optimise your portals and workspaces

Benefits

  • More efficient and cost effective working environment
  • More efficient and cost effective collaborative environment
  • Use as is or easily tailor to your need
  • Reduces complexity in working with your existing applications
  • Use Artificial Intelligence to reduce end user workload
  • Optimise based on actual usage data and user need
  • Underpinned by Microsoft’s world renowned cloud services

Pricing

£19968 per instance per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

999996607509611

Triad Group Plc

Adrian Leer

+44 (0) 1908 278450

gcloud@triad.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Depending on your requirement, the base environment can be either Microsoft Office 365, SharePoint or Azure. As part of the service we will deploy to your existing environment, or create a new Microsoft environment for you.
Cloud deployment model Public cloud
Service constraints The service uses Microsoft Office 365 which is constrained by Microsoft Terms and Conditions and the uses stated in Microsoft Trust Center.
System requirements Office 365 Licenses required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times To meet client requirement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels The service provides 1st line support to triage and identify that it is a LiveTiles issue or 365. The next step is the public LiveTiles support website where issues are diagnosed. The next level of support ensures that this will be followed by a ticket for a genuine live tiles bug being logged with our support team.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a full onboarding and off boarding services:

Onboarding
• End user and service team onsite training
• Remote video and screen sharing training
• Service set-up
• Service configuration to meet user needs
• Initial user set-up
• Migration
• Asset creation

Offboarding
• Migration from service to new service
• Service closure
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats All formats which are compatible with Microsoft Office 365
End-of-contract data extraction As part of our offboarding service will either assist in the extraction of data from our service and/or provide a full data migration service in collaboration with the buyers new service provider.
End-of-contract process To meet client requirement.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Use on mobiles is better for UI rather than development given the smaller screen size.
Accessibility standards None or don’t know
Description of accessibility Technically it can be set up to meet accessibility standards but much like with SharePoint itself, it's only as accessible as the content authors design for the service.
Accessibility testing No testing completed as of yet.
API Yes
What users can and can't do using the API Users use the same API as Microsoft Office 365. Using the service is identical to using Office 365.
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation The system is fully customisable. Part of the service will be to help customers customise LiveTiles to fit their business needs.

Scaling

Scaling
Independence of resources Technically that is covered by the underlying platform i.e. Office 365 handles the load as LiveTiles simply saves native SharePoint pages with a few external scripts that we provide via the Azure CDN. The core LiveTiles capability runs on top of Microsoft Office 365 and inherits the underlying service performance / scalability put in place by Microsoft. Additional LiveTiles resources are loaded from a Microsoft CDN (content delivery network) and inherit the Microsoft provided scalability of the network.

Analytics

Analytics
Service usage metrics Yes
Metrics types This is provided via the included LiveTiles Intelligence capability - metrics showing user counts against a page as well as interaction on a page (which page elements have been clicked on) are included.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold LiveTiles Services and Products

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach As all data is stored within Office 365, data is protected as per the certifications and regulations provided by Microsoft. Details can be found on the Microsoft Office 365 Trust Center.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach This will be accomplished through a combination of manual extract, automated scripts and utilities depending on the types and quantity of data the users have loaded into the service.
Data export formats Other
Other data export formats
  • CSV for CSV compatible data
  • Native formats for all document types
Data import formats Other
Other data import formats Native data formats as support by Office 365

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability LiveTiles inherits the underling SLA from the parent platform - Office 365. Where a service outage is the direct cause of LiveTiles (vs. the underlying Office 365 platform), then LiveTiles will extend the subscription period by the amount of time realised during the outage.
Approach to resilience As LiveTiles simply saves native SharePoint pages with a few external scripts that we provide via the Azure CDN, technically that is covered by the underlying platform i.e. Office 365 which stores data. Microsoft's Data resilience is outlined in the Microsoft Office 365 Trust Center.
Outage reporting This can be reported on the Office 365 service health status dashboard.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication LiveTiles utilises the underlying authentication model of the parent Office 365 tenancy.
Access restrictions in management interfaces and support channels N/A
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Details can be found within the Microsoft Trust Center

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes Cyber Essentials and Microsoft processes as outlined in the Microsoft Office 365 Trust Center.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Aligned to ITIL standards.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Conforms to Microsoft policies as found in the Microsoft Office 365 Trust Center.
Protective monitoring type Undisclosed
Protective monitoring approach Conforms to Microsoft policies as found in the Microsoft Office 365 Trust Center.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Conforms to Microsoft policies as found in the Microsoft Office 365 Trust Center.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £19968 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 day LiveTiles hosted trial.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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