LiveTiles: Workplace Solution
Creating a shared resource for collaboration online that can incorporate both new technology and legacy systems to significantly increase productivity and save time for any organisation. The service provides a modern, cloud, collaborative group or departmental workspace where you can easy and effectively configure your own personalised working environment.
Features
- Engaging intelligent workplaces, easy to access and share information
- Simple drag and drop design tools to customise your experience
- Integrate social networks and business applications for more efficient working
- Bring your applications onto a single pane of glass
- Single pane of glass view to cut application chaos
- Let bots take care of mundane, repetitive tasks
- Generate actionable insights to optimise your portals and workspaces
Benefits
- More efficient and cost effective working environment
- More efficient and cost effective collaborative environment
- Use as is or easily tailor to your need
- Reduces complexity in working with your existing applications
- Use Artificial Intelligence to reduce end user workload
- Optimise based on actual usage data and user need
- Underpinned by Microsoft’s world renowned cloud services
Pricing
£19,968 an instance a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
9 9 9 9 9 6 6 0 7 5 0 9 6 1 1
Contact
Triad Group Plc
Adrian Leer
Telephone: +44 (0) 1908 278450
Email: gcloud@triad.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Depending on your requirement, the base environment can be either Microsoft Office 365, SharePoint or Azure. As part of the service we will deploy to your existing environment, or create a new Microsoft environment for you.
- Cloud deployment model
- Public cloud
- Service constraints
- The service uses Microsoft Office 365 which is constrained by Microsoft Terms and Conditions and the uses stated in Microsoft Trust Center.
- System requirements
- Office 365 Licenses required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- To meet client requirement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- The service provides 1st line support to triage and identify that it is a LiveTiles issue or 365. The next step is the public LiveTiles support website where issues are diagnosed. The next level of support ensures that this will be followed by a ticket for a genuine live tiles bug being logged with our support team.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
We provide a full onboarding and off boarding services:
Onboarding
• End user and service team onsite training
• Remote video and screen sharing training
• Service set-up
• Service configuration to meet user needs
• Initial user set-up
• Migration
• Asset creation
Offboarding
• Migration from service to new service
• Service closure - Service documentation
- Yes
- Documentation formats
-
- HTML
- Other
- Other documentation formats
- All formats which are compatible with Microsoft Office 365
- End-of-contract data extraction
- As part of our offboarding service will either assist in the extraction of data from our service and/or provide a full data migration service in collaboration with the buyers new service provider.
- End-of-contract process
- To meet client requirement.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Use on mobiles is better for UI rather than development given the smaller screen size.
- Accessibility standards
- None or don’t know
- Description of accessibility
- Technically it can be set up to meet accessibility standards but much like with SharePoint itself, it's only as accessible as the content authors design for the service.
- Accessibility testing
- No testing completed as of yet.
- API
- Yes
- What users can and can't do using the API
- Users use the same API as Microsoft Office 365. Using the service is identical to using Office 365.
- API documentation
- No
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- The system is fully customisable. Part of the service will be to help customers customise LiveTiles to fit their business needs.
Scaling
- Independence of resources
- Technically that is covered by the underlying platform i.e. Office 365 handles the load as LiveTiles simply saves native SharePoint pages with a few external scripts that we provide via the Azure CDN. The core LiveTiles capability runs on top of Microsoft Office 365 and inherits the underlying service performance / scalability put in place by Microsoft. Additional LiveTiles resources are loaded from a Microsoft CDN (content delivery network) and inherit the Microsoft provided scalability of the network.
Analytics
- Service usage metrics
- Yes
- Metrics types
- This is provided via the included LiveTiles Intelligence capability - metrics showing user counts against a page as well as interaction on a page (which page elements have been clicked on) are included.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- LiveTiles Services and Products
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Other
- Other data at rest protection approach
- As all data is stored within Office 365, data is protected as per the certifications and regulations provided by Microsoft. Details can be found on the Microsoft Office 365 Trust Center.
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- This will be accomplished through a combination of manual extract, automated scripts and utilities depending on the types and quantity of data the users have loaded into the service.
- Data export formats
- Other
- Other data export formats
-
- CSV for CSV compatible data
- Native formats for all document types
- Data import formats
- Other
- Other data import formats
- Native data formats as support by Office 365
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- LiveTiles inherits the underling SLA from the parent platform - Office 365. Where a service outage is the direct cause of LiveTiles (vs. the underlying Office 365 platform), then LiveTiles will extend the subscription period by the amount of time realised during the outage.
- Approach to resilience
- As LiveTiles simply saves native SharePoint pages with a few external scripts that we provide via the Azure CDN, technically that is covered by the underlying platform i.e. Office 365 which stores data. Microsoft's Data resilience is outlined in the Microsoft Office 365 Trust Center.
- Outage reporting
- This can be reported on the Office 365 service health status dashboard.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Other
- Other user authentication
- LiveTiles utilises the underlying authentication model of the parent Office 365 tenancy.
- Access restrictions in management interfaces and support channels
- N/A
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Details can be found within the Microsoft Trust Center
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
- Cyber Essentials and Microsoft processes as outlined in the Microsoft Office 365 Trust Center.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Aligned to ITIL standards.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Conforms to Microsoft policies as found in the Microsoft Office 365 Trust Center.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Conforms to Microsoft policies as found in the Microsoft Office 365 Trust Center.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Conforms to Microsoft policies as found in the Microsoft Office 365 Trust Center.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £19,968 an instance a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 14 day LiveTiles hosted trial.